Customer Service Manager Jobs in San Juan Capistrano, CA

A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.

Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.

1-15 of 41 Jobs

Client Services Manager

Oceanside, CA (22 miles from San Juan Capistrano, CA)
1 day ago

Oceanside, CA (22 miles from San Juan Capistrano, CA)
1 day ago

Position Overview The Brand and Client Services Manager will be responsible for managing client relationships and ensuring satisfaction through exceptional service delivery. This role focuses on...

Remote Work

Customer Experience Manager (part time)

Corona, CA (21 miles from San Juan Capistrano, CA)
1 day ago

Corona, CA (21 miles from San Juan Capistrano, CA)
1 day ago

Store - LA-CORONA, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...

Technical Customer Experience Manager

Irvine, CA (16 miles from San Juan Capistrano, CA)
1 day ago

Irvine, CA (16 miles from San Juan Capistrano, CA)
1 day ago

Hungry, Humble, Honest, with Heart. The Opportunity Are you an experienced professional with a strong technical background in customer experience and a deep-seated passion for building lasting...

Customer Service Lead CA, Job 398.25

San Juan Capistrano, CA
2 days ago

San Juan Capistrano, CA
2 days ago

$19.00 - $24.00 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests...

Client Service Manager

Murrieta, CA (16 miles from San Juan Capistrano, CA)
2 days ago

Murrieta, CA (16 miles from San Juan Capistrano, CA)
2 days ago

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...

Customer Experience Manager

Lake Forest, CA (9 miles from San Juan Capistrano, CA)
3 days ago

Lake Forest, CA (9 miles from San Juan Capistrano, CA)
3 days ago

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...

Client Service Manager, Strategic Accounts

Santa Ana, CA (21 miles from San Juan Capistrano, CA)
5 days ago

Santa Ana, CA (21 miles from San Juan Capistrano, CA)
5 days ago

Job Summary: This role requires someone who can confidently manage complex renewal processes while navigating a fast-paced, high-demand environment. The ideal candidate will be proactive in...

Night and Weekend Customer Service Manager

Mission Viejo, CA
6 days ago

Mission Viejo, CA
6 days ago

Store - LA-MISSION VIEJO, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...

Retail Customer Service Supervisor

Oceanside, CA (22 miles from San Juan Capistrano, CA)
8 days ago

Oceanside, CA (22 miles from San Juan Capistrano, CA)
8 days ago

PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...

Client Service Coordinator - 000129

Murrieta, CA (16 miles from San Juan Capistrano, CA)
8 days ago

Murrieta, CA (16 miles from San Juan Capistrano, CA)
8 days ago

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...

Airport Customer Service Supervisor - SNA

Santa Ana, CA (21 miles from San Juan Capistrano, CA)
11 days ago

Santa Ana, CA (21 miles from San Juan Capistrano, CA)
11 days ago

General information Job Title Airport Customer Service Supervisor - SNA Date Monday, June 23, 2025 Entity Unifi Aviation, LLC State California City Orange County Base Pay Rate: $ 20.50 Full/Part...

Customer Service Lead CA, Job 383.25

Menifee, CA (21 miles from San Juan Capistrano, CA)
11 days ago

Menifee, CA (21 miles from San Juan Capistrano, CA)
11 days ago

$19.00 - $24.00 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests...

Client Service Manager - Water/Wastewater

Irvine, CA (16 miles from San Juan Capistrano, CA)
12 days ago

Irvine, CA (16 miles from San Juan Capistrano, CA)
12 days ago

Kennedy Jenks is seeking an experienced and collaborative Client Service Manager to join our growing team in Southern California. The Client Service Manager plays a vital role in developing client...

Part-Time Customer Experience Manager

Tustin, CA (19 miles from San Juan Capistrano, CA)
13 days ago

Tustin, CA (19 miles from San Juan Capistrano, CA)
13 days ago

Store - LA-TUSTIN, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...

Marketing and Customer Service Coordinator

San Clemente, CA (12 miles from San Juan Capistrano, CA)
15 days ago

San Clemente, CA (12 miles from San Juan Capistrano, CA)
15 days ago

ABOUT THE OUTLETS AT SAN CLEMENTE Shop 60+ big brands at The Outlets at San Clemente in a stunning, Spanish-style village overlooking the Pacific Ocean in Southern California. Orange County's...

View all 41 jobs

Demographic Data for San Juan Capistrano, CA

Moving to San Juan Capistrano, CA? Find some basic demographic data about San Juan Capistrano, CA below.

Median Age

Average Household Income

Home Value vs Household Income in San Juan Capistrano, CA

Local

National

Total Population

35,203

Number of Businesses

1,391

City Size

Medium

Customer Service Manager Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Team Engagement for Customer Service Managers

Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...

Customer Service Career Guide: From Agent to Manager

This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Manager Jobs in San Juan Capistrano, CA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Managers in San Juan Capistrano, CA offer the following education background

Bachelor's Degree

38.0%

High School or GED

20.8%

Associate's Degree

14.2%

Master's Degree

11.9%

Vocational Degree or Certification

11.0%

Some College

2.7%

Doctorate Degree

0.9%

Some High School

0.5%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Managers in San Juan Capistrano, CA

4-6 years

43.8%

1-2 years

15.7%

2-4 years

15.0%

None

11.8%

10+ years

7.6%

Less than 1 year

4.8%

8-10 years

1.3%

6-8 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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