Customer Service Manager Jobs in San Jose, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Palo Alto, CA (15 miles from San Jose, CA)
- 1 day ago
- Palo Alto, CA (15 miles from San Jose, CA)
- 1 day ago
For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients,...
Client Service Coordinator - 000073
- Santa Cruz, CA (24 miles from San Jose, CA)
- 1 day ago
- Santa Cruz, CA (24 miles from San Jose, CA)
- 1 day ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the...
- Sunnyvale, CA (7 miles from San Jose, CA)
- 3 days ago
- Sunnyvale, CA (7 miles from San Jose, CA)
- 3 days ago
Director of Client Services - Bay Area (Cloud & Software Consulting) We're hiring on behalf of a cutting-edge consultancy that supports global clients from Fortune 500 giants to fast-scaling...
Client Success Manager-Retail Media
- Sunnyvale, CA (7 miles from San Jose, CA)
- 3 days ago
- Sunnyvale, CA (7 miles from San Jose, CA)
- 3 days ago
Retail CSM The Retail Client Success Manager is responsible for overseeing all facets of client utilization of the Skai management platform. The CSM is ultimately accountable for clients'...
Director of Client Services and Solutions Consulting
- Sunnyvale, CA (7 miles from San Jose, CA)
- 3 days ago
- Sunnyvale, CA (7 miles from San Jose, CA)
- 3 days ago
Vibe Talent is partnering with a leading technical consulting firm to find an experienced Director of Client Services to join their team. This is a high-impact role for a strategic leader who...
- Hayward, CA (24 miles from San Jose, CA)
- 5 days ago
- Hayward, CA (24 miles from San Jose, CA)
- 5 days ago
About the Role Pay Range: $60,000 to $80,000 Currently, the position involves providing technical and sales assistance to SEW-EURODRIVE customers, potential customers, and associates. To manage...
Client Service Coordinator - 0073 Santa Cruz
- Santa Cruz, CA (24 miles from San Jose, CA)
- 5 days ago
- Santa Cruz, CA (24 miles from San Jose, CA)
- 5 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
- Milpitas, CA (6 miles from San Jose, CA)
- 7 days ago
- Milpitas, CA (6 miles from San Jose, CA)
- 7 days ago
As a Customer Support leader, you'll be on the front lines of enabling our company's continued growth trajectory by providing an exceptional support experience for our customers. This role will be...
- Campbell, CA (5 miles from San Jose, CA)
- 7 days ago
- Campbell, CA (5 miles from San Jose, CA)
- 7 days ago
Reports To Senior Director, Business Operations What You Will Be Doing Own the Sales Process: Optimize and scale the end-to-end sales process in a two-tier channel sales model, emphasizing best...
We're building an AI-powered insurance brokerage transforming the $900 billion commercial insurance market by automating processes that currently run on pre-internet systems. Our team brings...
Job Req ID: 26505 About Supermicro: Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data,...
Sony Biotechnology Inc., based in San Jose, California, supplies advanced flow cytometry analysis and sorting technology for use in life science research. It markets products to private and public...
Application window is expected to close on 05/05/2025 What You'll Do As a Customer Experience Manager, you will play a pivotal role in driving the successful adoption and utilization of Cisco...
- Menlo Park, CA (18 miles from San Jose, CA)
- 9 days ago
- Menlo Park, CA (18 miles from San Jose, CA)
- 9 days ago
InvestorFlow is the only company of its kind to deliver industry specialized CRM, built on Salesforce, and digital portals to help alternative asset firms find opportunities, create and manage...
Retail Customer Service Supervisor
- Mountain View, CA (10 miles from San Jose, CA)
- 10 days ago
- Mountain View, CA (10 miles from San Jose, CA)
- 10 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Demographic Data for San Jose, CA
Moving to San Jose, CA? Find some basic demographic data about San Jose, CA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in San Jose, CA
Highest Education Level
Customer Service Managers in San Jose, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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