Customer Service Manager Jobs in San Francisco, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Service Director - Water/Wastewater
- Kennedy/Jenks Consultants
- Walnut Creek, CA (19 miles from San Francisco, CA)
- 1 hour ago
- Walnut Creek, CA (19 miles from San Francisco, CA)
- 1 hour ago
Kennedy Jenks is seeking a strategic, relationship-driven Client Service Director to help grow and strengthen our national water and wastewater practice across both public and private sector...
HybridClient Service Manager - Water/Wastewater
- Kennedy/Jenks Consultants
- San Francisco, CA
- 1 hour ago
- San Francisco, CA
- 1 hour ago
Kennedy Jenks is seeking an experienced and collaborative Client Services Manager to join our growing team in Northern California. This key role will contribute to the growth and success of our...
Hybrid- Westamerica Bank
- Concord, CA (24 miles from San Francisco, CA)
- 2 days ago
- Concord, CA (24 miles from San Francisco, CA)
- 2 days ago
PROMOTIONAL GUIDELINES: Customer Service Managers are eligible for promotions based upon the approved level of the branch, i.e. CSM I, II, III, etc....
In Person- Goodwill of the San Francisco Bay
- Walnut Creek, CA (19 miles from San Francisco, CA)
- 4 days ago
- Walnut Creek, CA (19 miles from San Francisco, CA)
- 4 days ago
2536 N. Main Street Walnut Creek California, 94957, Pay Range Minimum $19.25 Position Description: Responsible for the oversight, leadership and achievement for the sales floor and obtaining set...
In Person- Whole Foods
- Oakland, CA (11 miles from San Francisco, CA)
- 5 days ago
- Oakland, CA (11 miles from San Francisco, CA)
- 5 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
In PersonCustomer Service Lead NC, CA Job 238.26
- Dunn-Edwards Corporation
- Hayward, CA (19 miles from San Francisco, CA)
- 7 days ago
- Hayward, CA (19 miles from San Francisco, CA)
- 7 days ago
$20.00 - $24.02 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests...
In PersonSenior Customer Success Manager, Strategic
- Rippling
- San Francisco, CA
- 7 days ago
- San Francisco, CA
- 7 days ago
About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses,...
RemoteJob Requisition ID # 26WD98378 Position Overview Autodesk's Customer Technical Support (CTS) organization is driven by customer-focused, solutions-oriented professionals who thrive in a...
In PersonCustomer Success Manager, Toronto Based
- Rippling
- San Francisco, CA
- 8 days ago
- San Francisco, CA
- 8 days ago
About Rippling Rippling is the first way for businesses to manage all of their HR & ITpayroll, benefits, computers, apps, and morein one unified workforce platform. By connecting every business...
Remote HybridProduct Manager (Customer Service Tools)
- Prosper Marketplace Inc
- San Francisco, CA
- 11 days ago
- San Francisco, CA
- 11 days ago
Your role in our mission As Product Manager for the Agent Platform, you'll help shape the in-house tooling our frontline agents use to serve customers. The platform brings customer data and agent...
HybridAirline Customer Service Supervisor at SFO Airport - $24.35 w Health / $26.70 wo
- Hallmark Aviation Services
- San Francisco, CA
- 12 days ago
- San Francisco, CA
- 12 days ago
Hallmark Aviation Services is seeking a Supervisor for an International Airline in San Francisco, CA. Chinese Language Speakers Preferred The Airline Supervisor assists the Airline Account Manager...
In PersonSenior Manager, Customer Support
- Crusoe Energy
- San Francisco, CA
- 15 days ago
- San Francisco, CA
- 15 days ago
Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer...
In PersonCustomer Support Manager - Core
- Rippling
- San Francisco, CA
- 15 days ago
- San Francisco, CA
- 15 days ago
About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses,...
Remote- Whole Foods Market
- San Rafael, CA (14 miles from San Francisco, CA)
- 17 days ago
- San Rafael, CA (14 miles from San Francisco, CA)
- 17 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
In PersonAbout Sesame Sesame believes in a future where computers are lifelike - with the ability to see, hear, and collaborate with us in ways that feel natural and human. With this vision, we're...
In PersonDemographic Data for San Francisco, CA
Moving to San Francisco, CA? Find some basic demographic data about San Francisco, CA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in San Francisco, CA
Highest Education Level
Customer Service Managers in San Francisco, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Courteous
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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