Customer Service Manager Jobs in Poway, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. CLIENT SERVICE COORDINATOR...
Customer Experience Manager - Victoria's Secret - The Shoppes at Carlsbad - Carlsbad, CA
- Carlsbad, CA (18 miles from Poway, CA)
- 1 day ago
- Carlsbad, CA (18 miles from Poway, CA)
- 1 day ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
Part Time Customer Experience Manager
- Encinitas, CA (16 miles from Poway, CA)
- 3 days ago
- Encinitas, CA (16 miles from Poway, CA)
- 3 days ago
Store - S.DG-ENCINITAS, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Service Lead CA, Job 393.25
- Escondido, CA (6 miles from Poway, CA)
- 4 days ago
- Escondido, CA (6 miles from Poway, CA)
- 4 days ago
$19.00 - $24.00 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests...
Customer Service and Administrator
- Escondido, CA (6 miles from Poway, CA)
- 6 days ago
- Escondido, CA (6 miles from Poway, CA)
- 6 days ago
Customer Service and Administrator Job Poster : Jobs Skills:Customer Service | Location: Escondido, California, United States Of America Views:3 If you have the following skills and experience we...
Client Service Coordinator - 005223
- Escondido, CA (6 miles from Poway, CA)
- 8 days ago
- Escondido, CA (6 miles from Poway, CA)
- 8 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
- San Diego, CA (21 miles from Poway, CA)
- 12 days ago
- San Diego, CA (21 miles from Poway, CA)
- 12 days ago
Step into an instrumental role. Help conduct the smooth operation of a fast-paced and friendly financial planning office. Work as an employee of an independent advisor franchisee with a financial...
Customer Service Lead CA, Job 372.25
- San Diego, CA (21 miles from Poway, CA)
- 12 days ago
- San Diego, CA (21 miles from Poway, CA)
- 12 days ago
$19.00 - $24.00 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests...
Client Service Manager - Water/Wastewater
- San Diego, CA (21 miles from Poway, CA)
- 21 days ago
- San Diego, CA (21 miles from Poway, CA)
- 21 days ago
Kennedy Jenks is seeking an experienced and collaborative Client Service Manager to join our growing team in Southern California. The Client Service Manager plays a vital role in developing client...
- San Diego, CA (21 miles from Poway, CA)
- 22 days ago
- San Diego, CA (21 miles from Poway, CA)
- 22 days ago
Position Summary: Serving as the main point of contact for Lytx clients, the Senior Client Success Manager (CSM) is responsible for managing assigned client relationships throughout the client...
Customer Experience Manager - Victoria's Secret - North County Fair - Escondido, CA
- Escondido, CA (6 miles from Poway, CA)
- 22 days ago
- Escondido, CA (6 miles from Poway, CA)
- 22 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
Retail Customer Service Supervisor
- San Diego, CA (21 miles from Poway, CA)
- 23 days ago
- San Diego, CA (21 miles from Poway, CA)
- 23 days ago
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed...
Client Services Manager - Water/Wastewater
- San Diego, CA (21 miles from Poway, CA)
- 27 days ago
- San Diego, CA (21 miles from Poway, CA)
- 27 days ago
Kennedy Jenks is seeking an experienced and collaborative Client Services Manager to join our growing team in Southern California. The Client Services Manager plays a vital role in developing...
- San Diego, CA (21 miles from Poway, CA)
- 27 days ago
- San Diego, CA (21 miles from Poway, CA)
- 27 days ago
Kennedy Jenks is seeking a dynamic Client Service Director with strong client relationships, a proven track record, team-building capabilities, and business leadership skills to drive the growth...
Customer Success Manager- Public Sector
- San Diego, CA (21 miles from Poway, CA)
- 30+ days ago
- San Diego, CA (21 miles from Poway, CA)
- 30+ days ago
Apply Description Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector's unique product set aims at training and learning...
Demographic Data for Poway, CA
Moving to Poway, CA? Find some basic demographic data about Poway, CA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Poway, CA
Highest Education Level
Customer Service Managers in Poway, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Call Center Management
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Invoicing
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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