Customer Service Manager Jobs in Pleasant Hill, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Fairfield, CA (22 miles from Pleasant Hill, CA)
- 8 hours ago
- Fairfield, CA (22 miles from Pleasant Hill, CA)
- 8 hours ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
Customer Support Supervisor, Core
- San Francisco, CA (22 miles from Pleasant Hill, CA)
- 14 hours ago
- San Francisco, CA (22 miles from Pleasant Hill, CA)
- 14 hours ago
About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses,...
Senior Manager, Customer Support Strategy & Operations
- San Francisco, CA (22 miles from Pleasant Hill, CA)
- 1 day ago
- San Francisco, CA (22 miles from Pleasant Hill, CA)
- 1 day ago
Get to know Okta Okta is The World's Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0...
Retail Customer Service Supervisor
- Walnut Creek, CA (5 miles from Pleasant Hill, CA)
- 1 day ago
- Walnut Creek, CA (5 miles from Pleasant Hill, CA)
- 1 day ago
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed...
- Hayward, CA (19 miles from Pleasant Hill, CA)
- 1 day ago
- Hayward, CA (19 miles from Pleasant Hill, CA)
- 1 day ago
About the Role Pay Range: $60,000 to $80,000 Currently, the position involves providing technical and sales assistance to SEW-EURODRIVE customers, potential customers, and associates. To manage...
- San Francisco, CA (22 miles from Pleasant Hill, CA)
- 1 day ago
- San Francisco, CA (22 miles from Pleasant Hill, CA)
- 1 day ago
About Loop Loop, a fast-growing startup based in the SF Bay Area, is seeking a highly motivated and skilled Customer Success Leader to join our team. As the Customer Success Leader, you will be...
Mid-Market Customer Success Manager
- San Ramon, CA (13 miles from Pleasant Hill, CA)
- 3 days ago
- San Ramon, CA (13 miles from Pleasant Hill, CA)
- 3 days ago
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values...
Remote WorkCustomer Support Supervisor, Enrollments
- San Francisco, CA (22 miles from Pleasant Hill, CA)
- 3 days ago
- San Francisco, CA (22 miles from Pleasant Hill, CA)
- 3 days ago
About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses,...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Richmond, CA (16 miles from Pleasant Hill, CA)
- 3 days ago
- Richmond, CA (16 miles from Pleasant Hill, CA)
- 3 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Customer Support Supervisor, Compliance
- San Francisco, CA (22 miles from Pleasant Hill, CA)
- 5 days ago
- San Francisco, CA (22 miles from Pleasant Hill, CA)
- 5 days ago
About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses,...
Remote Work- Albany, CA (12 miles from Pleasant Hill, CA)
- 5 days ago
- Albany, CA (12 miles from Pleasant Hill, CA)
- 5 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. The Client Service...
Manager, Customer Support Engineering
- San Francisco, CA (22 miles from Pleasant Hill, CA)
- 5 days ago
- San Francisco, CA (22 miles from Pleasant Hill, CA)
- 5 days ago
About Vercel: Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps...
- Berkeley, CA (12 miles from Pleasant Hill, CA)
- 6 days ago
- Berkeley, CA (12 miles from Pleasant Hill, CA)
- 6 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
- Alameda, CA (16 miles from Pleasant Hill, CA)
- 7 days ago
- Alameda, CA (16 miles from Pleasant Hill, CA)
- 7 days ago
Overview We are now hiring Great People Who Care! A successful Customer Service Team Leader engages their team to deliver The Raleys Way, our customer promises and business results. They are able...
Full-Time Customer Service Supervisor
- Moraga, CA (8 miles from Pleasant Hill, CA)
- 9 days ago
- Moraga, CA (8 miles from Pleasant Hill, CA)
- 9 days ago
Role Specific Information Job Description About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to...
Demographic Data for Pleasant Hill, CA
Moving to Pleasant Hill, CA? Find some basic demographic data about Pleasant Hill, CA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Pleasant Hill, CA
Highest Education Level
Customer Service Managers in Pleasant Hill, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Resolution
- Cash Management
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Driving
- Punctual
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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