Call Center Representative Jobs in Pleasant Hill, CA

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-8 of 8 Jobs

Call Center Operator

Pleasanton, CA (24 miles from Pleasant Hill, CA)
6 days ago

Pleasanton, CA (24 miles from Pleasant Hill, CA)
6 days ago

COMPANY DESCRIPTION: Axis Community Health, a nonprofit established in 1972, provides comprehensive healthcare services to over 15,000 individuals across all age groups in the Tri-Valley area. The...

Call Center Agent

San Francisco, CA (23 miles from Pleasant Hill, CA)
6 days ago

San Francisco, CA (23 miles from Pleasant Hill, CA)
6 days ago

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health...

Remote Work

Call Center - Call Center Agent

San Francisco, CA (22 miles from Pleasant Hill, CA)
6 days ago

San Francisco, CA (22 miles from Pleasant Hill, CA)
6 days ago

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health...

Remote Work

PAS - Call Center Associate - 135281

Oakland, CA (14 miles from Pleasant Hill, CA)
11 days ago

Oakland, CA (14 miles from Pleasant Hill, CA)
11 days ago

PAS - Call Center Associate - 135281 UC San Diego United States, California, Oakland 1111 Franklin Street (Show on map) Jun 18, 2025 PAS - Call Center Associate - 135281 Click Here to Apply Online...

Customer Care Associate (French)

Alameda, CA (16 miles from Pleasant Hill, CA)
18 days ago

Alameda, CA (16 miles from Pleasant Hill, CA)
18 days ago

Customer Care Associate - French Fluency This is a hybrid (40% remote and 60% onsite) role in Brisbane, CA. To get the best candidate experience, please consider applying for a maximum of 3...

Call Center Rep / Pharmacy Tech Support (Remote-Friendly in the US)

Oakland, CA (14 miles from Pleasant Hill, CA)
18 days ago

Oakland, CA (14 miles from Pleasant Hill, CA)
18 days ago

We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract **Pharmacy Support Call Center Representative** to join our team....

Remote Work

Call Center Representative I

Piedmont, CA (12 miles from Pleasant Hill, CA)
30+ days ago

Piedmont, CA (12 miles from Pleasant Hill, CA)
30+ days ago

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...

Call Center Representative I

San Francisco, CA (22 miles from Pleasant Hill, CA)
60+ days ago

San Francisco, CA (22 miles from Pleasant Hill, CA)
60+ days ago

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...

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Demographic Data for Pleasant Hill, CA

Moving to Pleasant Hill, CA? Find some basic demographic data about Pleasant Hill, CA below.

Median Age

Average Household Income

Home Value vs Household Income in Pleasant Hill, CA

Local

National

Total Population

35,272

Number of Businesses

1,141

City Size

Medium

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Call Center Training

Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will...

Effective Questioning for Call Handlers

How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited information that might affect service delivery, customer satisfaction and...

Salary for Call Center Representative Jobs in Pleasant Hill, CA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Pleasant Hill, CA offer the following education background

High School or GED

32.8%

Bachelor's Degree

25.1%

Associate's Degree

17.1%

Vocational Degree or Certification

14.9%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Pleasant Hill, CA

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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