Call Center Representative Jobs in Pleasant Hill, CA

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-8 of 8 Jobs

Call Center Agent

HealthRIGHT 360
San Francisco, CA (22 miles from Pleasant Hill, CA)
1 day ago

San Francisco, CA (22 miles from Pleasant Hill, CA)
1 day ago

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health...

In Person

Pension Call Center Representative

UFCW & Employers Trust LLC
Concord, CA (3 miles from Pleasant Hill, CA)
4 days ago

Concord, CA (3 miles from Pleasant Hill, CA)
4 days ago

Job Listing Title: Pension Call Center Representative - UFCW & Employers Trust, Benefits Administration, CONCORD CA Job Listing: Established in 1957, UFCW and Employers Trust, LLC, also known as the...

In Person

Call Center Agent

Randstad
Dublin, CA (18 miles from Pleasant Hill, CA)
8 days ago

Dublin, CA (18 miles from Pleasant Hill, CA)
8 days ago

Join a growing team! We’re hiring 15 highly organized, service-oriented Technical Support Coordinators for an exciting opportunity with our Medical Device client in Dublin, CA. In this pivotal...

In Person Part Time

Call Center Agent

Jon Morgan
San Francisco, CA (22 miles from Pleasant Hill, CA)
30+ days ago

San Francisco, CA (22 miles from Pleasant Hill, CA)
30+ days ago

center experience preferred, but not required Strong communication and problem-solving skills Ability to work independently and manage time effectively Reliable internet connection and a quiet workspace...

Remote

Client Support Specialist - Greater San Francisco, CA area (REMOTE)

Fidelity Investments
Dublin, CA (18 miles from Pleasant Hill, CA)
45+ days ago

Dublin, CA (18 miles from Pleasant Hill, CA)
45+ days ago

Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...

In Person

Bilingual Call Center Associate

Promise
Fairfield, CA (22 miles from Pleasant Hill, CA)
90+ days ago

Fairfield, CA (22 miles from Pleasant Hill, CA)
90+ days ago

Company Overview Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage...

In Person

Customer Care Associate (Outpatient) - Day Shift, Per Diem

Adventist Health
Vallejo, CA (19 miles from Pleasant Hill, CA)
90+ days ago

Vallejo, CA (19 miles from Pleasant Hill, CA)
90+ days ago

Adventist Health Ukiah Valley has been deeply connected to the community we serve since 1956. We are comprised of a 50-bed acute care medical center, level IV trauma center, level II intensive...

In Person

Client Support Specialist - Greater San Francisco, CA area (REMOTE)

Fidelity
San Francisco, CA (22 miles from Pleasant Hill, CA)
90+ days ago

San Francisco, CA (22 miles from Pleasant Hill, CA)
90+ days ago

To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed below: Walnut Creek,...

In Person

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Demographic Data for Pleasant Hill, CA

Moving to Pleasant Hill, CA? Find some basic demographic data about Pleasant Hill, CA below.

Median Age

Average Household Income

Home Value vs Household Income in Pleasant Hill, CA

Local

National

Total Population

35,272

Number of Businesses

1,141

City Size

Medium

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Call Center Training

Most companies, whether they sell products or provide services, are in the same business - the relationship business. To that end, customer service goes well beyond a specific job title; from the...

Salary for Call Center Representative Jobs in Pleasant Hill, CA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Pleasant Hill, CA offer the following education background

High School or GED

32.1%

Bachelor's Degree

25.5%

Associate's Degree

17.3%

Vocational Degree or Certification

14.9%

Master's Degree

5.3%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Pleasant Hill, CA

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Call Center Representative Related Career Advice Articles

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