Customer Service Manager Jobs in Pasadena, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Global Customer Service Manager (f/m/d)
- Freudenberg
- City of Industry, CA (11 miles from Pasadena, CA)
- 19 hours ago
- City of Industry, CA (11 miles from Pasadena, CA)
- 19 hours ago
Working at Freudenberg: We will wow your world! Responsibilities: Lead and manage the customer service team handling B2B customers; manage order to cash process Oversee order management, pricing...
In PersonPart Time Customer Experience Manager
- Michaels
- Brea, CA (20 miles from Pasadena, CA)
- 1 day ago
- Brea, CA (20 miles from Pasadena, CA)
- 1 day ago
Store - La Brea, CADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part Time- Astrophysics
- City of Industry, CA (11 miles from Pasadena, CA)
- 1 day ago
- City of Industry, CA (11 miles from Pasadena, CA)
- 1 day ago
Astrophysics Inc. is a global leader in X-Ray security inspection systems, dedicated since 2002 to making the world safer through advanced screening technology. Our systems protect critical...
In PersonReceptionist/Front Desk/Client Service Manager
- El Segundo, CA (22 miles from Pasadena, CA)
- 3 days ago
- El Segundo, CA (22 miles from Pasadena, CA)
- 3 days ago
NAIL GARDEN Looking for a friendly, energetic, customer service oriented, professional seeking a position as a receptionist in a very popular, high-end, fast paced and extremely reputable Nail Spa...
In Personmonitoring tools/software Demonstrated success with pipeline management Financial Services and mortgage industry experience required Strong understanding of applicable Federal, State and Local mortgage...
In PersonCustomer Service Manager with Consumer Packaged Goods(CPG)
- Accede LLC
- Brea, CA (20 miles from Pasadena, CA)
- 4 days ago
- Brea, CA (20 miles from Pasadena, CA)
- 4 days ago
Job Role: Customer Service Manager with Consumer Packaged Goods(CPG) Job Location : Brea, CA Job Type : Full Time - Hybrid We are looking for the position of "Customer Service Manager with Consumer...
In Person- TACORI INC
- Los Angeles, CA (13 miles from Pasadena, CA)
- 5 days ago
- Los Angeles, CA (13 miles from Pasadena, CA)
- 5 days ago
MANAGER OF CUSTOMER EXCELLENCE REPORTS TO: EVP LOCATION: TACORI OFFICE SALARY RANGE: $100,000 - $140,000 FLSA STATUS: EXEMPT SCHEDULED HOURS: STANDARD BUSINESS HOURS MAJOR FUNCTION: As Manager of...
In PersonPart time Customer Experience Manager
- Michaels Stores, Inc.
- El Segundo, CA (22 miles from Pasadena, CA)
- 5 days ago
- El Segundo, CA (22 miles from Pasadena, CA)
- 5 days ago
Store - Redondo Beach, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part TimeGlobal Operations - Travel Manager, Client Services & Program Support
- CAA
- Los Angeles, CA (13 miles from Pasadena, CA)
- 7 days ago
- Los Angeles, CA (13 miles from Pasadena, CA)
- 7 days ago
Who We Are Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and...
In PersonAssociate Client Service Manager
- Gallagher
- Glendale, CA (8 miles from Pasadena, CA)
- 7 days ago
- Glendale, CA (8 miles from Pasadena, CA)
- 7 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
In Person- Penske
- Los Angeles, CA (13 miles from Pasadena, CA)
- 11 days ago
- Los Angeles, CA (13 miles from Pasadena, CA)
- 11 days ago
Customer Service Coordinator - Full Time Penske - Sun Valley, CA Apply Now Posted on 05/18/26 (Ref: CAIYYI8Pqa) Position Summary: A Penske Customer Service Coordinator is focused on working with...
In Person- OneUnited Bank
- Compton, CA (19 miles from Pasadena, CA)
- 12 days ago
- Compton, CA (19 miles from Pasadena, CA)
- 12 days ago
Customer Service Manager OneUnited Bank - 2.6 Compton, CA Job Details $25.50 - $27.00 an hour 4 hours ago Qualifications Staff supervision Managing retail teams Full Job Description Customer Service...
In Person- Hallmark Aviation Services
- Los Angeles, CA (13 miles from Pasadena, CA)
- 12 days ago
- Los Angeles, CA (13 miles from Pasadena, CA)
- 12 days ago
Hallmark Aviation Services is seeking a Supervisor for an International Airline in Los Angeles, CA (LAX). The Airline Supervisor assists the Airline Account Manager with the airline operational...
In PersonAirline Duty Manager - Customer Service ($66k+)
- Hallmark Aviation Services
- Los Angeles, CA (13 miles from Pasadena, CA)
- 12 days ago
- Los Angeles, CA (13 miles from Pasadena, CA)
- 12 days ago
Hallmark Aviation is seeking a professional Airline Account Duty Manager for a prestigious International Airline. The Duty Manager assists with the Management of the airline operational and...
In Person- Michaels Stores
- Studio City, CA (13 miles from Pasadena, CA)
- 12 days ago
- Studio City, CA (13 miles from Pasadena, CA)
- 12 days ago
Store - LA-STUDIO CITY, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In PersonDemographic Data for Pasadena, CA
Moving to Pasadena, CA? Find some basic demographic data about Pasadena, CA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Pasadena, CA
Highest Education Level
Customer Service Managers in Pasadena, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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