Customer Service Representative Jobs in Pasadena, CA

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 479 Jobs
Eagle Rock Pet Care

Veterinary Customer Service Representative

Qualifications We're looking for: Customer Service Representative or Receptionist with a minimum of 1-year veterinary experience  preferred Compassionate and calm team player Ability to multi-task Strong...

Liberty Mutual Insurance

Associate Agent Customer Service Representative

The Agent Customer Service Representative provides support and ease of doing business for our independent agents through offering complete and accurate information while providing a superb experience...

Remote Work

Customer Service

Call Resolution experience Call center experience Inbound service standards Service sales knowledge Customer service management skills Nice to Have Skills: Payment processing experience First In, First...

Montebello Veterinary Hospital

Veterinary Customer Service Representative

Company Description Montebello Veterinary Hospital  is the real deal - 45+ years of trusted care, generations of loyal clients, and a team that's all in on making every day count. Our services...

Customer Advocate

  • Los Angeles, CA (13 miles from Pasadena, CA)
  • 1 day ago
  • Los Angeles, CA (13 miles from Pasadena, CA)
  • 1 day ago

Does this position interest you? You should apply even if you dont match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're...

Customer Service Representative

  • Los Angeles, CA (13 miles from Pasadena, CA)
  • 9 days ago
  • Los Angeles, CA (13 miles from Pasadena, CA)
  • 9 days ago

Staples is business to business.Youre what binds us together. Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies....

Veterinary Customer Service Representative - Santa Monica

  • Santa Monica, CA (22 miles from Pasadena, CA)
  • 3 hours ago
  • Santa Monica, CA (22 miles from Pasadena, CA)
  • 3 hours ago

We care deeply about the profession, and we are looking for a skilled Veterinary Customer Service Representative, known internally as Hosts, to join our team! Hosts? What's a host?...

Customer Service - Self Storage Manager

  • Baldwin Park, CA (10 miles from Pasadena, CA)
  • 3 hours ago
  • Baldwin Park, CA (10 miles from Pasadena, CA)
  • 3 hours ago

Job Description Our Property Managers get to work independently at multiple locations; spending time both inside and outside We assess customer storage needs and make suggestions, including...

Customer Service Representative Help People & Build a Career

  • Los Angeles, CA (13 miles from Pasadena, CA)
  • 7 hours ago
  • Los Angeles, CA (13 miles from Pasadena, CA)
  • 7 hours ago

At Red Label Enterprises, our Customer Service Representatives are the heart of our customer experience....

Customer Support Representative- Armenian

  • Los Angeles, CA (13 miles from Pasadena, CA)
  • 7 hours ago
  • Los Angeles, CA (13 miles from Pasadena, CA)
  • 7 hours ago

"Armenian Speaking Candidates Only" Please go to for details of this position and to apply. Background Summary: The Customer Contact Center is the Housing Authoritys newly developed customer...

Customer Service/Sales

  • Huntington Park, CA (12 miles from Pasadena, CA)
  • 11 hours ago
  • Huntington Park, CA (12 miles from Pasadena, CA)
  • 11 hours ago

**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...

Customer Service Representative I

  • Torrance, CA (24 miles from Pasadena, CA)
  • 11 hours ago
  • Torrance, CA (24 miles from Pasadena, CA)
  • 11 hours ago

The Customer Service Representative is responsible for managing business interactions and relationships....

Hybrid Customer Service Specialist, I

  • Anaheim, CA (23 miles from Pasadena, CA)
  • 11 hours ago
  • Anaheim, CA (23 miles from Pasadena, CA)
  • 11 hours ago

Customer service/call center experience preferred, but not required. Banking, Mortgage/Loan Servicing industry experience preferred, but not required....

Retail Shipping Sales Associate/Customer Service

  • South Gate, CA (14 miles from Pasadena, CA)
  • 11 hours ago
  • South Gate, CA (14 miles from Pasadena, CA)
  • 11 hours ago

We are an independent shipping store offering a range of services. We are seeking a responsible, reliable, and flexible individual to join our expanding team. RESPONSIBILITIES As a Retail Shipping...

Outside Customer Service Rep

  • Tarzana, CA (23 miles from Pasadena, CA)
  • 11 hours ago
  • Tarzana, CA (23 miles from Pasadena, CA)
  • 11 hours ago

hourly:25-35hr employment type:full time experience level:none job title: door to door commission:1 percent of sale we need outside customer service reps to explain our company to surrounding...

Demographic Data for Pasadena, CA

Moving to Pasadena, CA? Find some basic demographic data about Pasadena, CA below.

Local
National
154,108
7,467
Medium/Lg

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Microsoft Learn
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Microsoft Learn
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Microsoft Learn
Enhance service representative productivity and personalization in Omnichannel for Customer Service
With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in Pasadena, CA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Pasadena, CA offer the following education background
Bachelor's Degree
31.0%
High School or GED
27.1%
Associate's Degree
16.2%
Vocational Degree or Certification
13.0%
Master's Degree
8.0%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Pasadena, CA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Customer Service Representative Related Career Advice Articles

How to become a CSR
How to Become a Customer Service Representative

Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.

Read article »
live chat agent at desk
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.

Read article »