Customer Service Manager Jobs in Palo Alto, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Alameda, CA (23 miles from Palo Alto, CA)
- moments ago
- Alameda, CA (23 miles from Palo Alto, CA)
- moments ago
About Virtasant Virtasant is a global technology services company with a network of over 4,000 professionals in 130+ countries. We specialize in cloud architecture, engineering, and transformation...
Director of Client Services and Solutions Consulting
- Alameda, CA (23 miles from Palo Alto, CA)
- moments ago
- Alameda, CA (23 miles from Palo Alto, CA)
- moments ago
Vibe Talent is partnering with a leading technical consulting firm to find an experienced Director of Client Services to join their team. This is a high-impact role for a strategic leader who...
For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients,...
Training Manager Customer Service
- Alameda, CA (23 miles from Palo Alto, CA)
- 1 day ago
- Alameda, CA (23 miles from Palo Alto, CA)
- 1 day ago
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses...
- Oakland, CA (23 miles from Palo Alto, CA)
- 2 days ago
- Oakland, CA (23 miles from Palo Alto, CA)
- 2 days ago
Monitor phone queues and service levels on a real-time basis to identify situations where additional resources may be needed to maintain service levels, consult with call center management to determine...
Dispatcher / Customer Service / Admin
- South San Francisco, CA (21 miles from Palo Alto, CA)
- 2 days ago
- South San Francisco, CA (21 miles from Palo Alto, CA)
- 2 days ago
We're hiring a friendly, high-energy Customer Service / Dispatcher to join our team. Dispatcher / Customer Service / Admin must have a diverse skill set; well-organized person who can manage...
- San Bruno, CA (19 miles from Palo Alto, CA)
- 2 days ago
- San Bruno, CA (19 miles from Palo Alto, CA)
- 2 days ago
This job position involves with the following main criteria : Engage with customers upon their arrival to the business Assist simple price guidance, explanation of service Acquire customer's...
- San Leandro, CA (18 miles from Palo Alto, CA)
- 3 days ago
- San Leandro, CA (18 miles from Palo Alto, CA)
- 3 days ago
Customer Service Supervisor Call Center & Customer Service $ 55240 - $ 62400 / Year location_on San Leandro, California work_outline Direct Hire favorite_border JOB ON CANDIDATE PORTAL COPY LINK...
- Sunnyvale, CA (8 miles from Palo Alto, CA)
- 4 days ago
- Sunnyvale, CA (8 miles from Palo Alto, CA)
- 4 days ago
Director of Client Services - Bay Area (Cloud & Software Consulting) We're hiring on behalf of a cutting-edge consultancy that supports global clients from Fortune 500 giants to fast-scaling...
Client Success Manager-Retail Media
- Sunnyvale, CA (8 miles from Palo Alto, CA)
- 4 days ago
- Sunnyvale, CA (8 miles from Palo Alto, CA)
- 4 days ago
Retail CSM The Retail Client Success Manager is responsible for overseeing all facets of client utilization of the Skai management platform. The CSM is ultimately accountable for clients'...
- Hayward, CA (16 miles from Palo Alto, CA)
- 5 days ago
- Hayward, CA (16 miles from Palo Alto, CA)
- 5 days ago
About the Role Pay Range: $60,000 to $80,000 Currently, the position involves providing technical and sales assistance to SEW-EURODRIVE customers, potential customers, and associates. To manage...
Retail Customer Service Supervisor
- Daly City, CA (23 miles from Palo Alto, CA)
- 5 days ago
- Daly City, CA (23 miles from Palo Alto, CA)
- 5 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Security Client Services Manager
- Oakland, CA (23 miles from Palo Alto, CA)
- 6 days ago
- Oakland, CA (23 miles from Palo Alto, CA)
- 6 days ago
Become a Security Client Services Manager at GardaWorld! The Security Client Services Manager serves as a liaison between the organization and our customers and works to ensure that customer...
- Oakland, CA (23 miles from Palo Alto, CA)
- 6 days ago
- Oakland, CA (23 miles from Palo Alto, CA)
- 6 days ago
From Fivetran's founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses,...
- Milpitas, CA (18 miles from Palo Alto, CA)
- 7 days ago
- Milpitas, CA (18 miles from Palo Alto, CA)
- 7 days ago
As a Customer Support leader, you'll be on the front lines of enabling our company's continued growth trajectory by providing an exceptional support experience for our customers. This role will be...
Demographic Data for Palo Alto, CA
Moving to Palo Alto, CA? Find some basic demographic data about Palo Alto, CA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Palo Alto, CA
Highest Education Level
Customer Service Managers in Palo Alto, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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