Customer Service Manager Jobs in Palo Alto, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- San Jose, CA (15 miles from Palo Alto, CA)
- 13 hours ago
- San Jose, CA (15 miles from Palo Alto, CA)
- 13 hours ago
Job Title Customer Support Supervisor Amadeus Hospitality is seeking a highly motivated and experienced Customer Support Supervisor to lead a team of support professionals responsible for...
Client Service Director - Water/Wastewater
- Santa Clara, CA (12 miles from Palo Alto, CA)
- 14 hours ago
- Santa Clara, CA (12 miles from Palo Alto, CA)
- 14 hours ago
Kennedy Jenks is seeking a dynamic Client Service Director with strong client relationships, a proven track record, team-building capabilities, and business leadership skills to drive the growth...
- Santa Clara, CA (12 miles from Palo Alto, CA)
- 1 day ago
- Santa Clara, CA (12 miles from Palo Alto, CA)
- 1 day ago
About the Company: GreenWaste ® has been an industry leader in recycling and waste diversion for more than 40 years and is on a growth trajectory after private equity investment in 2021. Our...
Customer Relations Manager - Menlo Park, CA
- Mountain View, CA (5 miles from Palo Alto, CA)
- 1 day ago
- Mountain View, CA (5 miles from Palo Alto, CA)
- 1 day ago
Associates at California Bank & Trust work in a relationship-centered culture where they are provided with the tools, training, and opportunities to build the best possible relationships with our...
Enterprise, Customer Success Manager
- Belmont, CA (9 miles from Palo Alto, CA)
- 2 days ago
- Belmont, CA (9 miles from Palo Alto, CA)
- 2 days ago
Say hello to opportunities. Its not everyday that you consider starting a new career. Were RingCentral, and were happy that someone as talented as you is considering this role. First, a little...
Remote WorkCustomer Service Manager (Route Manager) Fremont, CA
- Fremont, CA (12 miles from Palo Alto, CA)
- 3 days ago
- Fremont, CA (12 miles from Palo Alto, CA)
- 3 days ago
Canteen Schedule: Monday - Friday, 6am - 2:30pm Salary: $75,000 - $85,000 / year Other Forms of Compensation: Yearly Bonus Opportunity Growth. Opportunity. Excellence. Canteen brings break time to...
Senior Staff Product Manager, Customer Support (Mailchimp)
- Mountain View, CA (5 miles from Palo Alto, CA)
- 5 days ago
- Mountain View, CA (5 miles from Palo Alto, CA)
- 5 days ago
Intuit, the global technology platform dedicated to powering prosperity, is seeking a dynamic Senior Staff Product Manager to spearhead Customer Support strategy and execution within its Mailchimp...
- San Mateo, CA (12 miles from Palo Alto, CA)
- 5 days ago
- San Mateo, CA (12 miles from Palo Alto, CA)
- 5 days ago
Customer Service Manager Customer Service Manager San Mateo, CA San Mateo Store Job Type Full-time Description Responsible for the oversight, leadership and achievement for the sales floor and obtaining...
Assistant Client Service Manager
- Oakland, CA (23 miles from Palo Alto, CA)
- 5 days ago
- Oakland, CA (23 miles from Palo Alto, CA)
- 5 days ago
Join a winning team at United Business Bank and enjoy a friendly and collaborative work environment where opportunities for advancement are encouraged and supported. We pride ourselves on the team...
Customer Experience Manager - Part Time - Closing Shifts
- Mountain View, CA (5 miles from Palo Alto, CA)
- 6 days ago
- Mountain View, CA (5 miles from Palo Alto, CA)
- 6 days ago
Store - BAY-MOUNTAIN VIEW, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Full Time Customer Service Manager
- Dublin, CA (22 miles from Palo Alto, CA)
- 6 days ago
- Dublin, CA (22 miles from Palo Alto, CA)
- 6 days ago
Store - BAY-DUBLIN, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- San Jose, CA (15 miles from Palo Alto, CA)
- 7 days ago
- San Jose, CA (15 miles from Palo Alto, CA)
- 7 days ago
Make money! Make a Difference! We offer a base salary and a consistent schedule that enables you to have an excellent work-life balance. We also provide an extensive training program on all our...
Client Service Manager Trainee - Achieve July 2024
- San Jose, CA (15 miles from Palo Alto, CA)
- 8 days ago
- San Jose, CA (15 miles from Palo Alto, CA)
- 8 days ago
Client Service Manager Trainee - Achieve July 2024 Gallagher - 3.1 San Jose, CA Job Details Full-time $37,500 - $73,000 a year 10 hours ago Benefits Paid parental leave Health savings account...
Customer Experience Manager - Part Time
- Union City, CA (12 miles from Palo Alto, CA)
- 8 days ago
- Union City, CA (12 miles from Palo Alto, CA)
- 8 days ago
Store - BAY-UNION CITY, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Service Manager (Associate Care) Fremont, CA
- Fremont, CA (12 miles from Palo Alto, CA)
- 8 days ago
- Fremont, CA (12 miles from Palo Alto, CA)
- 8 days ago
Schedule: Monday - Friday, 6am - 2:30pm Salary: $75,000 - $85,000 / year Other Forms of Compensation: Yearly Bonus Opportunity Growth. Opportunity. Excellence. Canteen brings break time to...
Demographic Data for Palo Alto, CA
Moving to Palo Alto, CA? Find some basic demographic data about Palo Alto, CA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Palo Alto, CA
Highest Education Level
Customer Service Managers in Palo Alto, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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