Customer Service Manager Jobs in Napa, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Fairfield, CA (22 miles from Napa, CA)
- 7 hours ago
- Fairfield, CA (22 miles from Napa, CA)
- 7 hours ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
1005 Customer Service Supervisor #7204
- Vacaville, CA (23 miles from Napa, CA)
- 2 days ago
- Vacaville, CA (23 miles from Napa, CA)
- 2 days ago
Role Oversees customer service team and applies acquired knowledge of industry, organization, services, and policies to provide efficient and courteous customer service by telephone and/or...
- Vallejo, CA (22 miles from Napa, CA)
- 13 days ago
- Vallejo, CA (22 miles from Napa, CA)
- 13 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Napa, CA
- 45+ days ago
- Napa, CA
- 45+ days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Fairfield, CA (22 miles from Napa, CA)
- 60+ days ago
- Fairfield, CA (22 miles from Napa, CA)
- 60+ days ago
Store - MERCED, CADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery...
Marketing & Customer Service Administrator Hourly Range: $26-31 Position Overview We are seeking a dynamic and detail-oriented Marketing & Customer Service Administrator to join our team. This...
- Napa, CA
- 90+ days ago
- Napa, CA
- 90+ days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Group Leader - Customer Service (Bilingual)
- Fairfield, CA (22 miles from Napa, CA)
- 90+ days ago
- Fairfield, CA (22 miles from Napa, CA)
- 90+ days ago
Summary Responsible for training and coaching the reception staff and facilitating efficient donor flow through the center. Additional duties include registration of qualified, applicant and...
Demographic Data for Napa, CA
Moving to Napa, CA? Find some basic demographic data about Napa, CA below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Napa, CA
Highest Education Level
Customer Service Managers in Napa, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Resolution
- Cash Management
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Driving
- Punctual
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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