Customer Service Representative Jobs in Napa, CA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Rep(08585) - 461 SKY MASTER CIRCLE
- Fairfield, CA (22 miles from Napa, CA)
- 12 hours ago
- Fairfield, CA (22 miles from Napa, CA)
- 12 hours ago
We offer flexible hours, part time and full time.We offer opportunities to move up into the management training programfor exceptional employees that show self motivation, willingness tolearn, and...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
1007 Customer Service Representative 1 #7199
- Vallejo, CA (22 miles from Napa, CA)
- 4 days ago
- Vallejo, CA (22 miles from Napa, CA)
- 4 days ago
THE ROLE Under close supervision, provides efficient and courteous customer service by telephone and/or personal contact for issues that are routine or straightforward in nature. ESSENTIAL...
Customer Service Representative
- Fairfield, CA (22 miles from Napa, CA)
- 6 days ago
- Fairfield, CA (22 miles from Napa, CA)
- 6 days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Customer Service and Claims Representative Napa, CA Hourly Rate: $21/hr. Our client is seeking a Customer Service and Claims representative to support a local wine storage facility. Your...
Customer Service Representative
- Vallejo, CA (22 miles from Napa, CA)
- 11 days ago
- Vallejo, CA (22 miles from Napa, CA)
- 11 days ago
Customer Service Representative 2.8 2.8 out of 5 stars 3211 Sonoma Blvd, Vallejo, CA 94590 Champions Do More As one of the fastest-growing and most exciting brands in the industry, Crash Champions is...
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Customer Service Representative
- Suisun City, CA (22 miles from Napa, CA)
- 17 days ago
- Suisun City, CA (22 miles from Napa, CA)
- 17 days ago
Overview As a Customer Service Representative, youll build connections and offer a wide range of products and services to our diverse customer base....
Customer Service Representative
- Vacaville, CA (23 miles from Napa, CA)
- 18 days ago
- Vacaville, CA (23 miles from Napa, CA)
- 18 days ago
The Job The Customer Service Representative (CSR) empowers our customers to build, manage and grow successful landscape businesses, by generously sharing product knowledge, providing recommendations...
1007 Customer Service Representative 1 - Bilingual #7169
- Vallejo, CA (22 miles from Napa, CA)
- 18 days ago
- Vallejo, CA (22 miles from Napa, CA)
- 18 days ago
THE ROLE Under close supervision, provides efficient and courteous customer service by telephone and/or personal contact for issues that are routine or straightforward in nature. ESSENTIAL...
Store Customer Service Specialist
- Sonoma, CA (21 miles from Napa, CA)
- 21 days ago
- Sonoma, CA (21 miles from Napa, CA)
- 21 days ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Company Description Job Description We offer flexible hours, part time and full time. We offer opportunities to move up into the management training program for exceptional employees that show...
Copy of Customer Service Representative II
- Vallejo, CA (22 miles from Napa, CA)
- 24 days ago
- Vallejo, CA (22 miles from Napa, CA)
- 24 days ago
SageSure, a leader in catastrophe-exposed property insurance, is seeking a Customer Service Representative II....
Customer Service Representative II
- Fairfield, CA (22 miles from Napa, CA)
- 24 days ago
- Fairfield, CA (22 miles from Napa, CA)
- 24 days ago
SageSure, a leader in catastrophe-exposed property insurance, is seeking a Customer Service Representative II....
Sr Medical Screener - Reception Technician (Customer Service) (Bilingual English/Spanish)
- Fairfield, CA (22 miles from Napa, CA)
- 26 days ago
- Fairfield, CA (22 miles from Napa, CA)
- 26 days ago
1 In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the...
Demographic Data for Napa, CA
Moving to Napa, CA? Find some basic demographic data about Napa, CA below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Napa, CA
Highest Education Level
Customer Service Representatives in Napa, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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