Customer Service Manager Jobs in Mountain View, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Hayward, CA (17 miles from Mountain View, CA)
- 1 day ago
- Hayward, CA (17 miles from Mountain View, CA)
- 1 day ago
About the Role Pay Range: $60,000 to $80,000 Currently, the position involves providing technical and sales assistance to SEW-EURODRIVE customers, potential customers, and associates. To manage...
Client Services Manager (Bilingual - Spanish/English)
- Palo Alto, CA (5 miles from Mountain View, CA)
- 2 days ago
- Palo Alto, CA (5 miles from Mountain View, CA)
- 2 days ago
TO BE CONSIDERED FOR THIS ROLE, PLEASE SEND YOUR COVER LETTER AND RESUME DIRECTLY TO .... About the Role Kara is seeking a dedicated and compassionate Client Services Manager to act as a crucial...
Customer Service Lead CA, Job 391.25
- San Jose, CA (10 miles from Mountain View, CA)
- 2 days ago
- San Jose, CA (10 miles from Mountain View, CA)
- 2 days ago
$20.00- $24.02 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests and...
- Santa Clara, CA (7 miles from Mountain View, CA)
- 3 days ago
- Santa Clara, CA (7 miles from Mountain View, CA)
- 3 days ago
Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a...
- San Mateo, CA (18 miles from Mountain View, CA)
- 3 days ago
- San Mateo, CA (18 miles from Mountain View, CA)
- 3 days ago
Synack's Penetration Testing as a Service platform manages customers' attack surfaces by discovering new assets, pentesting for critical vulnerabilities and gaining visibility into the root causes...
Sr. Customer Success Manager, Portworx
- Santa Clara, CA (7 miles from Mountain View, CA)
- 3 days ago
- Santa Clara, CA (7 miles from Mountain View, CA)
- 3 days ago
We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in...
Mid-Market Customer Success Manager
- San Ramon, CA (24 miles from Mountain View, CA)
- 3 days ago
- San Ramon, CA (24 miles from Mountain View, CA)
- 3 days ago
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values...
Remote WorkSenior Manager of Customer Support
- Foster City, CA (15 miles from Mountain View, CA)
- 3 days ago
- Foster City, CA (15 miles from Mountain View, CA)
- 3 days ago
Replit is the fastest way to turn ideas into software. With our powerful AI-powered Agent and Assistant, anyone can create and launch apps from natural language in just one click. Build and deploy...
Customer Experience Manager - Part Time
- San Mateo, CA (18 miles from Mountain View, CA)
- 4 days ago
- San Mateo, CA (18 miles from Mountain View, CA)
- 4 days ago
Store - BAY-SAN MATEO, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Success Manager (Remote)
- Santa Clara, CA (7 miles from Mountain View, CA)
- 5 days ago
- Santa Clara, CA (7 miles from Mountain View, CA)
- 5 days ago
ORDR is looking for an enterprise level Customer Success Manager (CSM) who is responsible for developing customer relationships that promote retention, and revenue growth via CSQLs to drive...
Remote WorkSenior Customer Success Manager
- Redwood City, CA (10 miles from Mountain View, CA)
- 8 days ago
- Redwood City, CA (10 miles from Mountain View, CA)
- 8 days ago
WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content,...
- San Jose, CA (10 miles from Mountain View, CA)
- 9 days ago
- San Jose, CA (10 miles from Mountain View, CA)
- 9 days ago
Job Posting Start Date 06-21-2025 Job Posting End Date 09-29-2025Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative...
PT Customer Experience Manager
- Los Altos, CA (6 miles from Mountain View, CA)
- 9 days ago
- Los Altos, CA (6 miles from Mountain View, CA)
- 9 days ago
Store - SPARKS, NVDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery...
Senior Customer Success Manager
- Palo Alto, CA (5 miles from Mountain View, CA)
- 9 days ago
- Palo Alto, CA (5 miles from Mountain View, CA)
- 9 days ago
Responsibilities We are looking for an exceptional Senior Customer Success Manager - Commercial to join our growing team in the West Coast. In this role, you will be involved in working with...
- San Jose, CA (10 miles from Mountain View, CA)
- 10 days ago
- San Jose, CA (10 miles from Mountain View, CA)
- 10 days ago
The Customer Service Supervisor is responsible for providing a productive and motivating working environment while ensuring all company policies and procedures are followed. This role is...
Demographic Data for Mountain View, CA
Moving to Mountain View, CA? Find some basic demographic data about Mountain View, CA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Mountain View, CA
Highest Education Level
Customer Service Managers in Mountain View, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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