Call Center Representative Jobs in Mountain View, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- California's Great America
- Santa Clara, CA (7 miles from Mountain View, CA)
- 7 days ago
- Santa Clara, CA (7 miles from Mountain View, CA)
- 7 days ago
Earn $19.50-$20.50/hr. Joining our California's Great America team means you'll be responsible for assisting guests needs and providing guest service to the Cedar Fair standards. You'll also...
In Person- Randstad
- Dublin, CA (22 miles from Mountain View, CA)
- 8 days ago
- Dublin, CA (22 miles from Mountain View, CA)
- 8 days ago
Join a growing team! We’re hiring 15 highly organized, service-oriented Technical Support Coordinators for an exciting opportunity with our Medical Device client in Dublin, CA. In this pivotal...
In Person Part TimeClient Relations Specialist -Bilingual
- Maxim Healthcare
- San Jose, CA (10 miles from Mountain View, CA)
- 22 days ago
- San Jose, CA (10 miles from Mountain View, CA)
- 22 days ago
Client Relations Specialist Location: San Jose, CA Hourly Rate: $26.00 $28.00 per hour + $2,000 Annual Bonus Potential Support Clients. Strengthen Care. Grow Your Career. Maxim Healthcare is...
In PersonClient Support Specialist - Greater San Jose, CA Area (REMOTE)
- Fidelity Investments
- Campbell, CA (10 miles from Mountain View, CA)
- 45+ days ago
- Campbell, CA (10 miles from Mountain View, CA)
- 45+ days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
In PersonContact Center Representative II
- Mirastar Federal Credit Union
- San Jose, CA (10 miles from Mountain View, CA)
- 45+ days ago
- San Jose, CA (10 miles from Mountain View, CA)
- 45+ days ago
Contact Center Representative II Mirastar Federal Credit Union San Jose, CA Job Details Full-time $27.29 - $33.64 an hour 10 hours ago Qualifications Microsoft Word Opening bank accounts Computer...
In PersonClient Support Specialist - Greater San Jose, CA Area (REMOTE)
- Fidelity
- San Jose, CA (10 miles from Mountain View, CA)
- 90+ days ago
- San Jose, CA (10 miles from Mountain View, CA)
- 90+ days ago
To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed below: San Jose -...
In PersonDemographic Data for Mountain View, CA
Moving to Mountain View, CA? Find some basic demographic data about Mountain View, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Mountain View, CA
Highest Education Level
Call Center Representatives in Mountain View, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »