Customer Service Manager Jobs in Long Beach, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service Manager, Airport Customer Operations
- Los Angeles, CA (10 miles from Long Beach, CA)
- 1 hour ago
- Los Angeles, CA (10 miles from Long Beach, CA)
- 1 hour ago
Why you'll love this job American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company....
Customer Service Lead CA, Job 211.25
- Culver City, CA (14 miles from Long Beach, CA)
- 1 hour ago
- Culver City, CA (14 miles from Long Beach, CA)
- 1 hour ago
$19.00 - $24.00 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests...
- Costa Mesa, CA (22 miles from Long Beach, CA)
- 1 day ago
- Costa Mesa, CA (22 miles from Long Beach, CA)
- 1 day ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Customer Service Manager, Airport Customer Care
- Los Angeles, CA (10 miles from Long Beach, CA)
- 1 day ago
- Los Angeles, CA (10 miles from Long Beach, CA)
- 1 day ago
Why you'll love this job American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company....
Client Relations Manager (Matchmaker for High-Profile Clients)
- Los Angeles, CA (10 miles from Long Beach, CA)
- 2 days ago
- Los Angeles, CA (10 miles from Long Beach, CA)
- 2 days ago
We are seeking an exceptional, emotionally intelligent, and detail-oriented Matchmaker to join our boutique matchmaking service. In this highly personalized role, you will work directly with...
- Los Angeles, CA (10 miles from Long Beach, CA)
- 2 days ago
- Los Angeles, CA (10 miles from Long Beach, CA)
- 2 days ago
APM Terminals PURPOSE: The Manager of Customer Care is responsible for supervising all office clerical staff in order to provide internal and external customers with the highest quality of...
Customer Experience Manager - Victoria's Secret - Hollywood and Highland - Hollywood, CA
- Hollywood, CA (19 miles from Long Beach, CA)
- 3 days ago
- Hollywood, CA (19 miles from Long Beach, CA)
- 3 days ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
Customer Service Lead CA, Job 197.25
- Seal Beach, CA (11 miles from Long Beach, CA)
- 3 days ago
- Seal Beach, CA (11 miles from Long Beach, CA)
- 3 days ago
$19.00 - $24.00 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests...
- Hawthorne, CA (7 miles from Long Beach, CA)
- 3 days ago
- Hawthorne, CA (7 miles from Long Beach, CA)
- 3 days ago
Customer Experience Manager 3.4 3.4 out of 5 stars Hawthorne, CA Store - LA-HAWTHORNE, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations...
Law Firm Client Relations Manager
- Glendale, CA (23 miles from Long Beach, CA)
- 4 days ago
- Glendale, CA (23 miles from Long Beach, CA)
- 4 days ago
Role Overview: The Client Relations Manager is the welcoming face and voice of our boutique corporate law firm, serving as the primary point of contact for new and existing clients. This role is...
Veterinary Hospital Client Care Manager
- Los Angeles, CA (10 miles from Long Beach, CA)
- 4 days ago
- Los Angeles, CA (10 miles from Long Beach, CA)
- 4 days ago
Veterinary Hospital Client Care Manager ACCESS San Fernando Valley - 2.7 Woodland Hills, CA Job Details Full-time $66,000 - $71,000 a year 4 hours ago Benefits Paid parental leave Health insurance...
Human Resources Client Services Director- UCI Health
- Orange, CA (23 miles from Long Beach, CA)
- 5 days ago
- Orange, CA (23 miles from Long Beach, CA)
- 5 days ago
Who We Are Founded in 1965, UC Irvine is a member of the prestigious Association of American Universities and is ranked among the nation's top 10 public universities by U.S. News & World Report....
Client Success Manager (LANES)
- Los Angeles, CA (10 miles from Long Beach, CA)
- 7 days ago
- Los Angeles, CA (10 miles from Long Beach, CA)
- 7 days ago
The Los Angeles Network for Enhanced Services (LANES) is a Health Information Organization (HIO) for the greater Los Angeles area. We are a passionate team on a mission to create a countywide...
Associate Manager - Client Services
- Los Angeles, CA (10 miles from Long Beach, CA)
- 8 days ago
- Los Angeles, CA (10 miles from Long Beach, CA)
- 8 days ago
Job Description Infosys is seeking an Associate Manager of Client Services. The Associate Manager-Client Services (AMCS) is responsible for all client interfaces within the assigned account scope....
Sr. Director, Customer Service - Wholesale
- Manhattan Beach, CA (9 miles from Long Beach, CA)
- 8 days ago
- Manhattan Beach, CA (9 miles from Long Beach, CA)
- 8 days ago
Minimum of 5-7 years of experience in customer service management, preferably in a manufacturing or wholesale environment within the footwear and apparel industry....
Demographic Data for Long Beach, CA
Moving to Long Beach, CA? Find some basic demographic data about Long Beach, CA below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Long Beach, CA
Highest Education Level
Customer Service Managers in Long Beach, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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