Customer Service Manager Jobs in Lake Elsinore, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Oceanside, CA (21 miles from Lake Elsinore, CA)
- 1 day ago
- Oceanside, CA (21 miles from Lake Elsinore, CA)
- 1 day ago
Position Overview The Brand and Client Services Manager will be responsible for managing client relationships and ensuring satisfaction through exceptional service delivery. This role focuses on...
Remote WorkCustomer Experience Manager (part time)
- Corona, CA (19 miles from Lake Elsinore, CA)
- 1 day ago
- Corona, CA (19 miles from Lake Elsinore, CA)
- 1 day ago
Store - LA-CORONA, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Technical Customer Experience Manager
- Irvine, CA (21 miles from Lake Elsinore, CA)
- 1 day ago
- Irvine, CA (21 miles from Lake Elsinore, CA)
- 1 day ago
Hungry, Humble, Honest, with Heart. The Opportunity Are you an experienced professional with a strong technical background in customer experience and a deep-seated passion for building lasting...
Customer Service Lead CA, Job 398.25
- San Juan Capistrano, CA (9 miles from Lake Elsinore, CA)
- 2 days ago
- San Juan Capistrano, CA (9 miles from Lake Elsinore, CA)
- 2 days ago
$19.00 - $24.00 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests...
- Murrieta, CA (9 miles from Lake Elsinore, CA)
- 3 days ago
- Murrieta, CA (9 miles from Lake Elsinore, CA)
- 3 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Lake Forest, CA (18 miles from Lake Elsinore, CA)
- 3 days ago
- Lake Forest, CA (18 miles from Lake Elsinore, CA)
- 3 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Night and Weekend Customer Service Manager
- Mission Viejo, CA (9 miles from Lake Elsinore, CA)
- 6 days ago
- Mission Viejo, CA (9 miles from Lake Elsinore, CA)
- 6 days ago
Store - LA-MISSION VIEJO, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Retail Customer Service Supervisor
- Oceanside, CA (21 miles from Lake Elsinore, CA)
- 8 days ago
- Oceanside, CA (21 miles from Lake Elsinore, CA)
- 8 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Client Service Coordinator - 000129
- Murrieta, CA (9 miles from Lake Elsinore, CA)
- 8 days ago
- Murrieta, CA (9 miles from Lake Elsinore, CA)
- 8 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Customer Service Lead CA, Job 383.25
- Menifee, CA (12 miles from Lake Elsinore, CA)
- 11 days ago
- Menifee, CA (12 miles from Lake Elsinore, CA)
- 11 days ago
$19.00 - $24.00 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests...
Client Service Manager - Water/Wastewater
- Irvine, CA (21 miles from Lake Elsinore, CA)
- 12 days ago
- Irvine, CA (21 miles from Lake Elsinore, CA)
- 12 days ago
Kennedy Jenks is seeking an experienced and collaborative Client Service Manager to join our growing team in Southern California. The Client Service Manager plays a vital role in developing client...
Marketing and Customer Service Coordinator
- San Clemente, CA (17 miles from Lake Elsinore, CA)
- 15 days ago
- San Clemente, CA (17 miles from Lake Elsinore, CA)
- 15 days ago
ABOUT THE OUTLETS AT SAN CLEMENTE Shop 60+ big brands at The Outlets at San Clemente in a stunning, Spanish-style village overlooking the Pacific Ocean in Southern California. Orange County's...
Client Services Coordinator (Onsite)
- Irvine, CA (21 miles from Lake Elsinore, CA)
- 23 days ago
- Irvine, CA (21 miles from Lake Elsinore, CA)
- 23 days ago
Client Services Coordinator (Onsite) Savills - 3.6 Irvine, CA Job Details Full-time $65,000 a year 4 hours ago Qualifications Microsoft Powerpoint Microsoft Word Microsoft Excel Social media...
Human Resources Client Services Director, Ambulatory Sites University of California Irvine
- Irvine, CA (21 miles from Lake Elsinore, CA)
- 23 days ago
- Irvine, CA (21 miles from Lake Elsinore, CA)
- 23 days ago
Who We Are Founded in 1965, UC Irvine is a member of the prestigious Association of American Universities and is ranked among the nation's top 10 public universities by U.S. News & World Report....
Human Resources Client Services Director, College of Health Sciences University of California Irvine
- Irvine, CA (21 miles from Lake Elsinore, CA)
- 23 days ago
- Irvine, CA (21 miles from Lake Elsinore, CA)
- 23 days ago
Who We Are Founded in 1965, UC Irvine is a member of the prestigious Association of American Universities and is ranked among the nation's top 10 public universities by U.S. News & World Report....
Demographic Data for Lake Elsinore, CA
Moving to Lake Elsinore, CA? Find some basic demographic data about Lake Elsinore, CA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Lake Elsinore, CA
Highest Education Level
Customer Service Managers in Lake Elsinore, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Order Entry
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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