Customer Service Manager Jobs in Fontana, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Riverside, CA (7 miles from Fontana, CA)
- 5 days ago
- Riverside, CA (7 miles from Fontana, CA)
- 5 days ago
Are you ready to be the backbone of a fast-moving logistics operation? Do you thrive in high-energy environments where your attention to detail, customer focus, and communication skills truly make...
Retail Customer Service Supervisor
- Ontario, CA (12 miles from Fontana, CA)
- 6 days ago
- Ontario, CA (12 miles from Fontana, CA)
- 6 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Customer Experience Manager - Victoria's Secret - Montclair - Montclair, CA
- Montclair, CA (15 miles from Fontana, CA)
- 6 days ago
- Montclair, CA (15 miles from Fontana, CA)
- 6 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
Entry Level Marketing / Customer Support Manager
- Redlands, CA (17 miles from Fontana, CA)
- 10 days ago
- Redlands, CA (17 miles from Fontana, CA)
- 10 days ago
At KSE Systems, we base our success on our ability to identify consumer needs and adapt service strategies to assist them. Our clients are continuously improving the technology in their products,...
Entry Level Customer Service Manager
- Rancho Cucamonga, CA (9 miles from Fontana, CA)
- 10 days ago
- Rancho Cucamonga, CA (9 miles from Fontana, CA)
- 10 days ago
Our Entry Level Customer Service Managers are the face of our clients to their high-priority customers and specialize in new consumer business acquisition, marketing, and customer retention....
Enrollment Services Customer Services Manager
- Riverside, CA (7 miles from Fontana, CA)
- 18 days ago
- Riverside, CA (7 miles from Fontana, CA)
- 18 days ago
Enrollment Services Customer Services Manager University of California, Riverside - 4.3 Riverside, CA Job Details Full-time $61,000 - $106,800 a year 4 hours ago Qualifications Customer service Mid-level...
Enrollment Services Customer Services Manager University of California Riverside
- Riverside, CA (7 miles from Fontana, CA)
- 18 days ago
- Riverside, CA (7 miles from Fontana, CA)
- 18 days ago
Enrollment Services Customer Services Manager Job ID: Location: Main Campus - UCR Schedule: 8AM - 5PM Category: Campus Administration and Operations Salary: $61,000 - $106,800 Full/Part Time: Full-time...
- San Bernardino, CA (8 miles from Fontana, CA)
- 19 days ago
- San Bernardino, CA (8 miles from Fontana, CA)
- 19 days ago
The Customer Service Manager will be involved in all aspects of the client experience. They will have a focus on our top-tier accounts, with some responsibility to the full pool of clients....
- Rialto, CA (2 miles from Fontana, CA)
- 20 days ago
- Rialto, CA (2 miles from Fontana, CA)
- 20 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Client Services Manager - Water/Wastewater
- Rancho Cucamonga, CA (9 miles from Fontana, CA)
- 20 days ago
- Rancho Cucamonga, CA (9 miles from Fontana, CA)
- 20 days ago
Kennedy Jenks is seeking an experienced and collaborative Client Services Manager to join our growing team in Southern California. The Client Services Manager plays a vital role in developing...
- Riverside, CA (7 miles from Fontana, CA)
- 24 days ago
- Riverside, CA (7 miles from Fontana, CA)
- 24 days ago
Store - LA-MORENO VALLEY, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Job ID: 511577 Oldcastle APG, a CRH Company, is North America's leading provider of innovative outdoor living solutions that enable customers to Live Well Outside. The manufacturer's portfolio of...
- Ontario, CA (12 miles from Fontana, CA)
- 30+ days ago
- Ontario, CA (12 miles from Fontana, CA)
- 30+ days ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the...
Customer Service Manager (Vending)- Corona, CA
- Corona, CA (16 miles from Fontana, CA)
- 30+ days ago
- Corona, CA (16 miles from Fontana, CA)
- 30+ days ago
Canteen Salary: $68,640 / year Other Forms of Compensation: Yearly Bonus Incentive Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food, service, and experience...
Client Service Coordinator - 000126
- Corona, CA (16 miles from Fontana, CA)
- 30+ days ago
- Corona, CA (16 miles from Fontana, CA)
- 30+ days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Demographic Data for Fontana, CA
Moving to Fontana, CA? Find some basic demographic data about Fontana, CA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Fontana, CA
Highest Education Level
Customer Service Managers in Fontana, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Call Center Management
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »