Customer Service Manager Jobs in Carlsbad, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- San Marcos, CA (6 miles from Carlsbad, CA)
- 1 hour ago
- San Marcos, CA (6 miles from Carlsbad, CA)
- 1 hour ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Temecula, CA (24 miles from Carlsbad, CA)
- 2 hours ago
- Temecula, CA (24 miles from Carlsbad, CA)
- 2 hours ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Passionate Customer...
Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read...
The Client Success Manager will be an important contributor to the growth of Full Swing and to our extensive roster of clients. This person will create value by focusing on client engagement,...
Since 1980, NAI has been a leader in nutritional health, bringing whole food-based supplements to a global population. NAI is a leading expert and manufacturer of dietary supplements. We are...
- Escondido, CA (16 miles from Carlsbad, CA)
- 10 days ago
- Escondido, CA (16 miles from Carlsbad, CA)
- 10 days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
- Vista, CA (3 miles from Carlsbad, CA)
- 16 days ago
- Vista, CA (3 miles from Carlsbad, CA)
- 16 days ago
JOB DESCRIPTION Job Title: Customer Care Coordinator Department: Customer Care Reports To: Customer Care Supervisor Location: On-Site Vista, CA Salary Range: $23$25 per hour Company Overview A...
Overview Exagen is a patient-focused and discovery-driven life sciences company dedicated to transforming the care continuum for patients suffering from debilitating and chronic autoimmune...
Client Service Director - Water/Wastewater
- Temecula, CA (24 miles from Carlsbad, CA)
- 20 days ago
- Temecula, CA (24 miles from Carlsbad, CA)
- 20 days ago
Kennedy Jenks is seeking a dynamic Client Service Director with strong client relationships, a proven track record, team-building capabilities, and business leadership skills to drive the growth...
Client Service Manager - Water/Wastewater
- Temecula, CA (24 miles from Carlsbad, CA)
- 26 days ago
- Temecula, CA (24 miles from Carlsbad, CA)
- 26 days ago
Kennedy Jenks is seeking an experienced and collaborative Client Service Manager to join our growing team in Southern California. The Client Service Manager plays a vital role in developing client...
Customer Service Lead CA, Job 452.25
- Encinitas, CA (8 miles from Carlsbad, CA)
- 30+ days ago
- Encinitas, CA (8 miles from Carlsbad, CA)
- 30+ days ago
$19.00 - $24.00 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests...
Full-time Customer Experience Manager
- Oceanside, CA (11 miles from Carlsbad, CA)
- 30+ days ago
- Oceanside, CA (11 miles from Carlsbad, CA)
- 30+ days ago
Store - S.DG-OCEANSIDE, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Service Lead CA, Job 404.25
- Vista, CA (1 mile from Carlsbad, CA)
- 45+ days ago
- Vista, CA (1 mile from Carlsbad, CA)
- 45+ days ago
$19.00 - $24.00 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests...
Customer Service Lead CA, Job 393.25
- Escondido, CA (16 miles from Carlsbad, CA)
- 45+ days ago
- Escondido, CA (16 miles from Carlsbad, CA)
- 45+ days ago
$19.00 - $24.00 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests...
Client Service Coordinator - 005223
- Escondido, CA (16 miles from Carlsbad, CA)
- 45+ days ago
- Escondido, CA (16 miles from Carlsbad, CA)
- 45+ days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Demographic Data for Carlsbad, CA
Moving to Carlsbad, CA? Find some basic demographic data about Carlsbad, CA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Carlsbad, CA
Highest Education Level
Customer Service Managers in Carlsbad, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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