Customer Service Manager Jobs in Carlsbad, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service Lead SD CA Job 236.26
- Dunn-Edwards Corporation
- Encinitas, CA (8 miles from Carlsbad, CA)
- 7 days ago
- Encinitas, CA (8 miles from Carlsbad, CA)
- 7 days ago
$20.00 - $27.00 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests...
In PersonPT Customer Service Coordinator
- The TJX Companies, Inc.
- Encinitas, CA (8 miles from Carlsbad, CA)
- 16 days ago
- Encinitas, CA (8 miles from Carlsbad, CA)
- 16 days ago
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes...
In Person Part TimeCustomer Service Lead, Platforms & AI Enablement
- Vuori Clothing
- Carlsbad, CA
- 26 days ago
- Carlsbad, CA
- 26 days ago
Company Description Vuori is re-defining what athletic apparel looks like: built to move and sweat in but designed with a casual aesthetic to transition into everyday life. We draw inspiration...
In PersonCustomer Service Lead, Platforms & AI Enablement
- Vuori
- Carlsbad, CA (1 mile from Carlsbad, CA)
- 27 days ago
- Carlsbad, CA (1 mile from Carlsbad, CA)
- 27 days ago
Company Description Vuori is re-defining what athletic apparel looks like: built to move and sweat in but designed with a casual aesthetic to transition into everyday life. We draw inspiration...
In PersonCustomer Service Lead SD CA Job 199.26
- Dunn-Edwards Corporation
- Del Mar, CA (13 miles from Carlsbad, CA)
- 28 days ago
- Del Mar, CA (13 miles from Carlsbad, CA)
- 28 days ago
$20.00 - $27.00 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests...
In Person- Michaels Stores
- San Clemente, CA (21 miles from Carlsbad, CA)
- 30+ days ago
- San Clemente, CA (21 miles from Carlsbad, CA)
- 30+ days ago
Store - LA-SAN CLEMENTE, CADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person- Five Below
- San Diego, CA (23 miles from Carlsbad, CA)
- 30+ days ago
- San Diego, CA (23 miles from Carlsbad, CA)
- 30+ days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In PersonCustomer Service Administrator
- SGS Consulting
- San Diego, CA (18 miles from Carlsbad, CA)
- 30+ days ago
- San Diego, CA (18 miles from Carlsbad, CA)
- 30+ days ago
Location (mandatory): San Diego CA USA 92121 We are seeking The Client Services Associate to report to the Client Services Manager and will support data cleanse activities in alignment with...
In Person- Michaels
- Escondido, CA (16 miles from Carlsbad, CA)
- 30+ days ago
- Escondido, CA (16 miles from Carlsbad, CA)
- 30+ days ago
Store - S.DG-ESCONDIDO, CADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In PersonCustomer Service Lead SD CA Job 146.26
- Dunn-Edwards Corporation
- Escondido, CA (16 miles from Carlsbad, CA)
- 45+ days ago
- Escondido, CA (16 miles from Carlsbad, CA)
- 45+ days ago
$20.00 - $27.00 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests...
In PersonCustomer Service Coordinator - Extended Part-time w/ Benefits
- City of Encinitas
- Encinitas, CA (8 miles from Carlsbad, CA)
- 90+ days ago
- Encinitas, CA (8 miles from Carlsbad, CA)
- 90+ days ago
The Customer Service Coordinator is responsible for providing front-line customer service for Encinitas Community and Senior Center patrons and general administrative assignments. Work schedule...
In Person Part TimeDemographic Data for Carlsbad, CA
Moving to Carlsbad, CA? Find some basic demographic data about Carlsbad, CA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Carlsbad, CA
Highest Education Level
Customer Service Managers in Carlsbad, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »