Customer Service Manager Jobs in Burbank, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Personal Lines Client Service Manager - Premier Team
- Woodland Hills, CA (21 miles from Burbank, CA)
- 1 hour ago
- Woodland Hills, CA (21 miles from Burbank, CA)
- 1 hour ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Scheduling Coordinator / Customer Service
- Los Angeles, CA (15 miles from Burbank, CA)
- 3 days ago
- Los Angeles, CA (15 miles from Burbank, CA)
- 3 days ago
At Homewatch CareGivers' our Mission Statement is to preserve dignity, protect independence, and provide peace of mind to our clients and their loved ones by providing exceptional home care. We...
Customer Experience Manager - Victoria's Secret - Topanga - Canoga Park, CA
- Canoga Park, CA (17 miles from Burbank, CA)
- 3 days ago
- Canoga Park, CA (17 miles from Burbank, CA)
- 3 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
Customer Service-Admin Assistant
- Los Angeles, CA (15 miles from Burbank, CA)
- 3 days ago
- Los Angeles, CA (15 miles from Burbank, CA)
- 3 days ago
un Customer Service-Admin Assistant (palms) Miller & Desatnik Management MOTOR near PALMS compensation: TBD employment type: experience level: entry level job title: Customer Service-Admin...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Los Angeles, CA (15 miles from Burbank, CA)
- 4 days ago
- Los Angeles, CA (15 miles from Burbank, CA)
- 4 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Chatsworth, CA (17 miles from Burbank, CA)
- 4 days ago
- Chatsworth, CA (17 miles from Burbank, CA)
- 4 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. CLIENT SERVICE COORDINATOR...
- Los Angeles, CA (15 miles from Burbank, CA)
- 7 days ago
- Los Angeles, CA (15 miles from Burbank, CA)
- 7 days ago
Customer Experience Manager compensation: $20-$30/hour (Part-time) We're looking for a warm, proactive, and customer-obsessed Customer Experience Manager to ensure every client interaction is...
Customer Service Lead CA, Job 368.25
- Mission Hills, CA (10 miles from Burbank, CA)
- 11 days ago
- Mission Hills, CA (10 miles from Burbank, CA)
- 11 days ago
$19.00 - $24.00 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests...
Sr. Customer Success Manager, Media & Entertainment
- Los Angeles, CA (15 miles from Burbank, CA)
- 11 days ago
- Los Angeles, CA (15 miles from Burbank, CA)
- 11 days ago
WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content,...
Client Service Manager, (Professional Revenue Cycle) Cedars-Sinai Medical Center
- Los Angeles, CA (15 miles from Burbank, CA)
- 13 days ago
- Los Angeles, CA (15 miles from Burbank, CA)
- 13 days ago
Align yourself with an organization that has a reputation for excellence. Cedars-Sinai was tied for #1 in California in U.S. News & World Report's "Best Hospitals 2024-25" rankings, and it's all...
Retail Manager - Customer Experience Manager (Part Time)
- City of Industry, CA (20 miles from Burbank, CA)
- 13 days ago
- City of Industry, CA (20 miles from Burbank, CA)
- 13 days ago
Store - LA-WALNUT, CADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Client Service Manager, (Professional Revenue Cycle)
- Los Angeles, CA (15 miles from Burbank, CA)
- 14 days ago
- Los Angeles, CA (15 miles from Burbank, CA)
- 14 days ago
Align yourself with an organization that has a reputation for excellence. Cedars-Sinai was tied for #1 in California in U.S. News & World Report's 'Best Hospitals 2024-25' rankings, and it's all...
- Beverly Hills, CA (10 miles from Burbank, CA)
- 16 days ago
- Beverly Hills, CA (10 miles from Burbank, CA)
- 16 days ago
Customer Experience Manager - Beverly Hills, CA We are seeking a motivated and dynamic Customer Experience Manager with strong business acumen to lead our team in achieving and exceeding sales...
- Los Angeles, CA (15 miles from Burbank, CA)
- 18 days ago
- Los Angeles, CA (15 miles from Burbank, CA)
- 18 days ago
Key Qualifications: Over 10 years of experience in a customer service management role. Bachelor's degree required. Experience in the Drayage/Transportation industry is highly preferred....
- Los Angeles, CA (15 miles from Burbank, CA)
- 18 days ago
- Los Angeles, CA (15 miles from Burbank, CA)
- 18 days ago
Customer Service Manager Vaco $90,000.00 - $100,000.00 / yr United States, California, Los Angeles Jun 07, 2025 Vaco LA is working with a client in the Lighting Manufacturing industry who is looking...
Demographic Data for Burbank, CA
Moving to Burbank, CA? Find some basic demographic data about Burbank, CA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Burbank, CA
Highest Education Level
Customer Service Managers in Burbank, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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