Customer Service Manager Jobs in Aliso Viejo, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Service Manager, Strategic Accounts
- Santa Ana, CA (13 miles from Aliso Viejo, CA)
- 21 hours ago
- Santa Ana, CA (13 miles from Aliso Viejo, CA)
- 21 hours ago
Job Summary: This role requires someone who can confidently manage complex renewal processes while navigating a fast-paced, high-demand environment. The ideal candidate will be proactive in...
Night and Weekend Customer Service Manager
- Mission Viejo, CA (9 miles from Aliso Viejo, CA)
- 1 day ago
- Mission Viejo, CA (9 miles from Aliso Viejo, CA)
- 1 day ago
Store - LA-MISSION VIEJO, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
- Anaheim, CA (22 miles from Aliso Viejo, CA)
- 4 days ago
- Anaheim, CA (22 miles from Aliso Viejo, CA)
- 4 days ago
At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated...
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Airport Customer Service Supervisor - SNA
- Santa Ana, CA (13 miles from Aliso Viejo, CA)
- 6 days ago
- Santa Ana, CA (13 miles from Aliso Viejo, CA)
- 6 days ago
General information Job Title Airport Customer Service Supervisor - SNA Date Monday, June 23, 2025 Entity Unifi Aviation, LLC State California City Orange County Base Pay Rate: $ 20.50 Full/Part...
Customer Service Lead - Part-Time
- Buena Park, CA (24 miles from Aliso Viejo, CA)
- 7 days ago
- Buena Park, CA (24 miles from Aliso Viejo, CA)
- 7 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Client Service Manager - Water/Wastewater
- Irvine, CA (10 miles from Aliso Viejo, CA)
- 8 days ago
- Irvine, CA (10 miles from Aliso Viejo, CA)
- 8 days ago
Kennedy Jenks is seeking an experienced and collaborative Client Service Manager to join our growing team in Southern California. The Client Service Manager plays a vital role in developing client...
Part-Time Customer Experience Manager
- Tustin, CA (11 miles from Aliso Viejo, CA)
- 8 days ago
- Tustin, CA (11 miles from Aliso Viejo, CA)
- 8 days ago
Store - LA-TUSTIN, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Marketing and Customer Service Coordinator
- San Clemente, CA (17 miles from Aliso Viejo, CA)
- 10 days ago
- San Clemente, CA (17 miles from Aliso Viejo, CA)
- 10 days ago
ABOUT THE OUTLETS AT SAN CLEMENTE Shop 60+ big brands at The Outlets at San Clemente in a stunning, Spanish-style village overlooking the Pacific Ocean in Southern California. Orange County's...
Customer Service Lead CA, Job 367.25
- Placentia, CA (21 miles from Aliso Viejo, CA)
- 11 days ago
- Placentia, CA (21 miles from Aliso Viejo, CA)
- 11 days ago
$19.00 - $24.00 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests...
Customer Service Administrator
- Buena Park, CA (24 miles from Aliso Viejo, CA)
- 12 days ago
- Buena Park, CA (24 miles from Aliso Viejo, CA)
- 12 days ago
Service Manager to support our Customers, Customer Service and Sales teams....
- Laguna Niguel, CA (5 miles from Aliso Viejo, CA)
- 17 days ago
- Laguna Niguel, CA (5 miles from Aliso Viejo, CA)
- 17 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Client Services Coordinator (Onsite)
- Newport Beach, CA (6 miles from Aliso Viejo, CA)
- 18 days ago
- Newport Beach, CA (6 miles from Aliso Viejo, CA)
- 18 days ago
Client Services Coordinator (Onsite) Savills $65,000.00 / yr United States, California, port Beach 520 port Center Drive (Show on map) Jun 09, 2025 ABOUT THE JOB Savills is looking for a Client...
- Anaheim, CA (22 miles from Aliso Viejo, CA)
- 18 days ago
- Anaheim, CA (22 miles from Aliso Viejo, CA)
- 18 days ago
Customer Service Manager is needed at Anaheim GC, LLC dba Golden Corral. Job location: Anaheim, CA. Salary: $55,370/yr. Send resume to Anaheim GC LLC, 2190 East Lincoln Ave., Anaheim, CA 92806....
- Cypress, CA (24 miles from Aliso Viejo, CA)
- 18 days ago
- Cypress, CA (24 miles from Aliso Viejo, CA)
- 18 days ago
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work,...
Demographic Data for Aliso Viejo, CA
Moving to Aliso Viejo, CA? Find some basic demographic data about Aliso Viejo, CA below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Aliso Viejo, CA
Highest Education Level
Customer Service Managers in Aliso Viejo, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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