Customer Service Representative Jobs in Aliso Viejo, CA

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 213 Jobs

Amazon Locker+ Customer Service Associate

  • Newport Beach, CA (6 miles from Aliso Viejo, CA)
  • 6 hours ago
  • Newport Beach, CA (6 miles from Aliso Viejo, CA)
  • 6 hours ago

Amazon Locker+ Customer Service Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...

Customer Account Rep

  • Anaheim, CA (22 miles from Aliso Viejo, CA)
  • 7 hours ago
  • Anaheim, CA (22 miles from Aliso Viejo, CA)
  • 7 hours ago

**Job Title: Customer Account Representative** **Location:** [Company Location] **Job Type:** [Full-Time/Part-Time/Remote] **Department:** [Department Name] **Reports To:** [Supervisor/Manager...

Customer Service Rep(08682) - 6622 Irvine Center Drive

  • Irvine, CA (10 miles from Aliso Viejo, CA)
  • 12 hours ago
  • Irvine, CA (10 miles from Aliso Viejo, CA)
  • 12 hours ago

Job Duties Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders. Take inventory and complete...

Teller (Member Service Representative I)

  • Tustin, CA (11 miles from Aliso Viejo, CA)
  • 12 hours ago
  • Tustin, CA (11 miles from Aliso Viejo, CA)
  • 12 hours ago

Were always looking for diverse, talented, service-oriented people to join our exceptional team. Teller (Member Service Representative I) The pay range for this position is listed below. Our pay...

Customer Service Rep(08493) - 1100 S. Coast Hwy. Suite 205

  • Laguna Beach, CA (5 miles from Aliso Viejo, CA)
  • 12 hours ago
  • Laguna Beach, CA (5 miles from Aliso Viejo, CA)
  • 12 hours ago

Customer Service Rep(08493) - 1100 S. Coast Hwy. Suite 205 3.4 3.4 out of 5 stars 1100 S Coast Hwy Ste 205, Laguna Beach, CA 92651 Job Description As a CSR, responsibilities are: Taking customer...

Sales Associate

  • Mission Viejo, CA (9 miles from Aliso Viejo, CA)
  • 12 hours ago
  • Mission Viejo, CA (9 miles from Aliso Viejo, CA)
  • 12 hours ago

Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and...

Customer service representative

  • Lake Forest, CA
  • 16 hours ago
  • Lake Forest, CA
  • 16 hours ago

Store 2709426: 22381 El Toro Rd, Lake Forest, California 92630 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...

Customer Experience Specialist

  • Santa Ana, CA (13 miles from Aliso Viejo, CA)
  • 17 hours ago
  • Santa Ana, CA (13 miles from Aliso Viejo, CA)
  • 17 hours ago

A Day in the Life A Customer Experience Specialist is a professional who optimizes touchpoints within the customer journey, specifically handling all escalations. This includes escalations related...

Data Entry/Customer Service Representative

  • Fountain Valley, CA (15 miles from Aliso Viejo, CA)
  • 21 hours ago
  • Fountain Valley, CA (15 miles from Aliso Viejo, CA)
  • 21 hours ago

PURPOSE Under frequent general supervision from the Data Entry Supervisor, the Data Entry clerk will provide assistance to the customers, technicians and sales personnel calling for assistance...

Customer Service Representative

  • Corona, CA (21 miles from Aliso Viejo, CA)
  • 21 hours ago
  • Corona, CA (21 miles from Aliso Viejo, CA)
  • 21 hours ago

AppleOne has partnered with a growing HVAC organization to assist them in hiring a Customer Service Representative to join their team!...

Customer Service/Sales

  • Costa Mesa, CA (12 miles from Aliso Viejo, CA)
  • 1 day ago
  • Costa Mesa, CA (12 miles from Aliso Viejo, CA)
  • 1 day ago

**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...

Hybrid Customer Service Specialist, I

  • Anaheim, CA (22 miles from Aliso Viejo, CA)
  • 1 day ago
  • Anaheim, CA (22 miles from Aliso Viejo, CA)
  • 1 day ago

Customer service/call center experience preferred, but not required. Banking, Mortgage/Loan Servicing industry experience preferred, but not required....

Pharmacy Customer Service Associate

  • Placentia, CA (21 miles from Aliso Viejo, CA)
  • 1 day ago
  • Placentia, CA (21 miles from Aliso Viejo, CA)
  • 1 day ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Customer Service Rep

  • Corona, CA (21 miles from Aliso Viejo, CA)
  • 1 day ago
  • Corona, CA (21 miles from Aliso Viejo, CA)
  • 1 day ago

Customer Service Large logistic and transportation company is hiring Customer Service Representative to add to their team!...

Customer Service Representative

  • Huntington Beach, CA (18 miles from Aliso Viejo, CA)
  • 1 day ago
  • Huntington Beach, CA (18 miles from Aliso Viejo, CA)
  • 1 day ago

**Job Details** Position: Customer Service Representative Location: Pacific City (Huntington Beach, CA) Pay Rate: $18.50/hr Hours: Part-time (20-30 hours/week) The Spirit of the Position: The Customer...

Demographic Data for Aliso Viejo, CA

Moving to Aliso Viejo, CA? Find some basic demographic data about Aliso Viejo, CA below.


Local
National
39,536,271
996,598

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Enhance service representative productivity and personalization in Omnichannel for Customer Service
With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...

Title Synonyms

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Salary for Customer Service Representative Jobs in Aliso Viejo, CA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Aliso Viejo, CA offer the following education background
Bachelor's Degree
31.0%
High School or GED
27.1%
Associate's Degree
16.2%
Vocational Degree or Certification
13.0%
Master's Degree
8.0%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Aliso Viejo, CA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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