Customer Service Manager Jobs in Arkansas
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- @ Crain Automotive Team
- Little Rock, AR
- 3 days ago
- Little Rock, AR
- 3 days ago
Customer Relations Manager Location: Crain Chevrolet of Little Rock 9911 Interstate 30 Little Rock, AR Job Id: 1103 # of Openings: 1 ```html Customer Relations Manager Location: Crain Chevrolet of...
In Person- OlliesBargainOutlet
- North Little Rock, AR
- 6 days ago
- North Little Rock, AR
- 6 days ago
Join our team and live the Ollie-tude! : ( Ollie’s Core Values) BE A TEAM PLAYER - Associates are expected to be supportive and work together. BE CARING - How do I treat others with courtesy,...
In PersonCoordinator-Customer Service: Hilltop
- Baptist Memorial Health Care
- Jonesboro, AR
- 7 days ago
- Jonesboro, AR
- 7 days ago
Overview Job Summary Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and...
In PersonEscalation Manager - Customer Care Centers
- Bank OZK
- Little Rock, AR
- 8 days ago
- Little Rock, AR
- 8 days ago
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means...
In Person- Arkansas State University
- Jonesboro, AR
- 11 days ago
- Jonesboro, AR
- 11 days ago
Employment Status: Full time (29-40 Hrs) Type of Employment: Staff # of openings: 1 Location: ASU-Jonesboro Proposed Salary Range: Commensurate with Experience Closing: 6/3/26 Please note: All...
In Person- ENVOY AIR INC.
- Bentonville, AR
- 12 days ago
- Bentonville, AR
- 12 days ago
Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read...
In PersonPT Customer Experience Manager
- Michaels Stores
- Fort Smith, AR
- 15 days ago
- Fort Smith, AR
- 15 days ago
Store - FORT SMITH, AR Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part TimeAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In PersonAbout Versapay Versapay turns accounts receivable (AR) into a competitive advantage. Inefficient AR processes slow cash flow and stall growth. Versapay removes friction, unlocks working capital,...
RemoteIntroduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
RemoteIntroduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
HybridCustomer Experience Manager Part time
- Michaels Stores, Inc.
- Little Rock, AR
- 28 days ago
- Little Rock, AR
- 28 days ago
Store - Knoxville, TN Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part TimeCustomer Service Manager - Texarkan, AR
- Compass Group
- Texarkana, AR
- 30+ days ago
- Texarkana, AR
- 30+ days ago
Job Summary: The Customer Service Manager (CSM) is responsible for delivering an exceptional customer experience while overseeing day to day operations....
In PersonCoordinator-Customer Service II: NEA Registration
- Baptist Memorial Health Care
- Jonesboro, AR
- 30+ days ago
- Jonesboro, AR
- 30+ days ago
Overview Job Summary The Coordinator-Customer Service serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks...
In Person- Applied Industrial Technologies
- Jonesboro, AR
- 45+ days ago
- Jonesboro, AR
- 45+ days ago
Our company culture is friendly, fun with healthy competition and rewards. Applied Industrial Technologies offers integrity, inclusion, and career advancement. Individual contributorship and ideas...
In PersonDemographic Data for Arkansas
Moving to Arkansas? Find some basic demographic data about Arkansas below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Arkansas
Highest Education Level
Customer Service Managers in Arkansas offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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