Customer Service Manager Jobs in Rogers, AR
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Bentonville, AR (13 miles from Rogers, AR)
- 14 hours ago
- Bentonville, AR (13 miles from Rogers, AR)
- 14 hours ago
Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read...
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Location: Anywhere in Country At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you...
Remote WorkUS Seasonal Tax-Financial Services Organization- Private Client Services-Manager
- Rogers, AR
- 6 days ago
- Rogers, AR
- 6 days ago
Location: Anywhere in Country At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you...
Remote WorkSoftware Customer Service Manager
- Bentonville, AR (13 miles from Rogers, AR)
- 9 days ago
- Bentonville, AR (13 miles from Rogers, AR)
- 9 days ago
Software Customer Service Manager at Motorola Solutions in Bentonville, Arkansas, United States Job Description Company Overview At Motorola Solutions, we believe that everything starts with our people...
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Program Coordinator/customer service
- Lowell, AR (8 miles from Rogers, AR)
- 45+ days ago
- Lowell, AR (8 miles from Rogers, AR)
- 45+ days ago
Replies within 24 hours Benefits: Health insurance Opportunity for advancement Paid time off Training & development Position: Administrative Coordinator/Program Coordinator What does an...
Client Support Manager - Home Improvement
- Bentonville, AR (13 miles from Rogers, AR)
- 45+ days ago
- Bentonville, AR (13 miles from Rogers, AR)
- 45+ days ago
About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat...
Bilingual Client Support Manager
- Bentonville, AR (13 miles from Rogers, AR)
- 45+ days ago
- Bentonville, AR (13 miles from Rogers, AR)
- 45+ days ago
About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat...
- Bentonville, AR (13 miles from Rogers, AR)
- 45+ days ago
- Bentonville, AR (13 miles from Rogers, AR)
- 45+ days ago
About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat...
- Springdale, AR (16 miles from Rogers, AR)
- 60+ days ago
- Springdale, AR (16 miles from Rogers, AR)
- 60+ days ago
Arconic is currently in search of Customer Service Coordinator to join our Kawneer team based in Springdale, AR. At Arconic, we take pride in our work and our innovative products and technologies...
Demographic Data for Rogers, AR
Moving to Rogers, AR? Find some basic demographic data about Rogers, AR below.
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Salary for Customer Service Manager Jobs in Rogers, AR
Highest Education Level
Customer Service Managers in Rogers, AR offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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