Customer Service Manager Jobs in Little Rock, AR

A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.

Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.

1-15 of 15 Jobs

Customer Service Director

  • Little Rock, AR
  • 4 days ago
  • Little Rock, AR
  • 4 days ago

The Director is responsible for leading and overseeing the Customer Service division within the Revenue Service Center, along with developing a high-performance team in a centralized business...

Remote Work

Customer Service Manager

  • Sherwood, AR (10 miles from Little Rock, AR)
  • 7 days ago
  • Sherwood, AR (10 miles from Little Rock, AR)
  • 7 days ago

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....

Supervisor, Customer Service Management

  • Little Rock, AR
  • 7 days ago
  • Little Rock, AR
  • 7 days ago

.** **Job Summary** The Supervisor, Customer Service Management directly supervises staff that are performing customer service and enrollment activities as well as Reimbursement Staff performing benefit...

Remote Work

Retail Customer Service Supervisor

  • Little Rock, AR
  • 11 days ago
  • Little Rock, AR
  • 11 days ago

PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...

Manager Client Service Management

  • Little Rock, AR
  • 11 days ago
  • Little Rock, AR
  • 11 days ago

Manager Client Service Management CVS Health - 3.2 Little Rock, AR Job Details Full-time $54,300 - $159,120 a year 1 day ago Benefits Employee stock purchase plan Health insurance Flexible...

Sr Lead Customer Experience Manager

  • Little Rock, AR
  • 12 days ago
  • Little Rock, AR
  • 12 days ago

About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...

Account Manager GME

  • Little Rock, AR
  • 16 days ago
  • Little Rock, AR
  • 16 days ago

Account Manager, Global Medical Education Do you enjoy building successful customer relationships? Would you like to deliver a sales strategy that drives growth? About the Team Elsevier is the...

Customer Experience Manager

  • North Little Rock, AR (10 miles from Little Rock, AR)
  • 22 days ago
  • North Little Rock, AR (10 miles from Little Rock, AR)
  • 22 days ago

Store - L.RCK-N. LITTLE ROCK, ARDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...

Customer Experience Manager

  • North Little Rock, AR (10 miles from Little Rock, AR)
  • 28 days ago
  • North Little Rock, AR (10 miles from Little Rock, AR)
  • 28 days ago

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...

Client Success Manager

  • Little Rock, AR
  • 30+ days ago
  • Little Rock, AR
  • 30+ days ago

Datavant Client Success Manager in Little Rock , Arkansas Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is...

Client Success Manager

  • Little Rock, AR
  • 30+ days ago
  • Little Rock, AR
  • 30+ days ago

Tipton & Hurst is a third-generation family-owned florist and specialty home & gift retailer headquartered in Little Rock, AR, with five retail locations in the greater Central Arkansas area....

Account Manager II or Sr. / Customer Success Manager II or Sr.

  • Conway, AR (22 miles from Little Rock, AR)
  • 30+ days ago
  • Conway, AR (22 miles from Little Rock, AR)
  • 30+ days ago

IntelliTrans, LLC (ITL), a subsidiary of Roper Technologies, Inc. (NYSE: ROP) is seeking a Customer Success Manager II or Sr., to join our team in a hybrid role based in Conway, AR, or Atlanta,...

Client Services Coordinator

  • Little Rock, AR
  • 30+ days ago
  • Little Rock, AR
  • 30+ days ago

Client Services Coordinator Job ID 209401 Posted 18-Mar-2025 Service line Advisory Segment Role type Full-time Areas of Interest Administrative, Marketing, Sales Support Location(s) Little Rock -...

At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...

Microsoft D365 CRM, Director

  • Little Rock, AR
  • 60+ days ago
  • Little Rock, AR
  • 60+ days ago

Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...

Demographic Data for Little Rock, AR

Moving to Little Rock, AR? Find some basic demographic data about Little Rock, AR below.


Local
National
221,257
8,111
Large

Customer Service Manager Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
IT Customer Service
When people think about IT, or information technology departments, they might imagine workers typing away in front of the light of their computer screens with little outside interaction during...

Salary for Customer Service Manager Jobs in Little Rock, AR

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Managers in Little Rock, AR offer the following education background
Bachelor's Degree
37.9%
High School or GED
20.9%
Associate's Degree
14.2%
Master's Degree
11.9%
Vocational Degree or Certification
11.0%
Some College
2.6%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Little Rock, AR
4-6 years
43.8%
1-2 years
15.7%
2-4 years
15.0%
None
11.8%
10+ years
7.6%
Less than 1 year
4.8%
8-10 years
1.3%
6-8 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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