Customer Service Manager Jobs in Little Rock, AR
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- CVS Health
- Benton, AR (23 miles from Little Rock, AR)
- 1 hour ago
- Benton, AR (23 miles from Little Rock, AR)
- 1 hour ago
We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues...
In Person- @ Crain Automotive Team
- Little Rock, AR
- 3 days ago
- Little Rock, AR
- 3 days ago
Customer Relations Manager Location: Crain Chevrolet of Little Rock 9911 Interstate 30 Little Rock, AR Job Id: 1103 # of Openings: 1 ```html Customer Relations Manager Location: Crain Chevrolet of...
In Person- OlliesBargainOutlet
- North Little Rock, AR (10 miles from Little Rock, AR)
- 6 days ago
- North Little Rock, AR (10 miles from Little Rock, AR)
- 6 days ago
Join our team and live the Ollie-tude! : ( Ollie’s Core Values) BE A TEAM PLAYER - Associates are expected to be supportive and work together. BE CARING - How do I treat others with courtesy,...
In PersonEscalation Manager - Customer Care Centers
- Bank OZK
- Little Rock, AR
- 8 days ago
- Little Rock, AR
- 8 days ago
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means...
In Person- Five Below
- Jacksonville, AR (13 miles from Little Rock, AR)
- 16 days ago
- Jacksonville, AR (13 miles from Little Rock, AR)
- 16 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In PersonIntroduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
RemoteCustomer Experience Manager Part time
- Michaels Stores, Inc.
- Little Rock, AR
- 28 days ago
- Little Rock, AR
- 28 days ago
Store - Knoxville, TN Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part TimeDemographic Data for Little Rock, AR
Moving to Little Rock, AR? Find some basic demographic data about Little Rock, AR below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Little Rock, AR
Highest Education Level
Customer Service Managers in Little Rock, AR offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Courteous
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »