Customer Service Manager Jobs in Little Rock, AR
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Strategic Customer Success Manager - Public Sector
- Little Rock, AR
- 4 days ago
- Little Rock, AR
- 4 days ago
Strategic Customer Success Manager - Public Sector at Confluent in Little Rock, Arkansas, United States Job Description Location: Remote, United States Employment Type: FullTime Location Type:...
Remote WorkStore - Knoxville, TN Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
General information Job Title Airport Customer Service Supervisor - LIT Date Thursday, August 14, 2025 Entity Unifi Aviation, LLC State Arkansas City Little Rock Base Pay Rate: $ 20.50 Full/Part...
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
Manager, Customer Success - Corporate Services
- Little Rock, AR
- 18 days ago
- Little Rock, AR
- 18 days ago
Manager, Customer Success - Corporate Services at Wolters Kluwer in Little Rock, Arkansas, United States Job Description Wolters Kluwer is a global leader in professional information services that...
Customer Experience Manager - Victoria's Secret - McCain - North Little Rock, AR
- North Little Rock, AR (10 miles from Little Rock, AR)
- 18 days ago
- North Little Rock, AR (10 miles from Little Rock, AR)
- 18 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
Part time Customer Experience Manager
- North Little Rock, AR (10 miles from Little Rock, AR)
- 20 days ago
- North Little Rock, AR (10 miles from Little Rock, AR)
- 20 days ago
Store - L.RCK-N. LITTLE ROCK, AR Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Sr. Manager, Customer Service Assurance (Little Rock, Arkansas, United States)
- Little Rock, AR
- 21 days ago
- Little Rock, AR
- 21 days ago
Work Place Flexibility: Hybrid Legal Entity: Entergy Services, Inc.-ESI (OLD) JOB SUMMARY/PURPOSE: This position will lead & direct all vendor, performance, and operational functions to ensure...
US Seasonal Tax-Financial Services Organization-Private Client Services- Manager
- Little Rock, AR
- 22 days ago
- Little Rock, AR
- 22 days ago
US Seasonal Tax-Financial Services Organization-Private Client Services- Manager at EY in Little Rock, Arkansas, United States Job Description Location: Anywhere in Country At EY, we're all in to...
Remote WorkSr. Mgr, Customer Care Strategy Data & Analytics (Little Rock, Arkansas, United States)
- Little Rock, AR
- 28 days ago
- Little Rock, AR
- 28 days ago
Job Title: Sr. Mgr, Customer Care Strategy Data & Analytics Work Place Flexibility: Onsite Legal Entity: Entergy Services, Inc.-ESI (OLD) Job Summary/Purpose This role is integral to guiding the...
Sr. Mgr, Customer Care Strategy Data & Analytics
- Little Rock, AR
- 30+ days ago
- Little Rock, AR
- 30+ days ago
Job Title: Sr. Mgr, Customer Care Strategy Data & Analytics Work Place Flexibility: Onsite Legal Entity: Entergy Services, Inc.-ESI (OLD) Job Summary/Purpose This role is integral to guiding the...
Work Environment Customer Service Manager will have an assigned workplace for administrative duties....
Client Services Coordinator at CBRE in Little Rock, Arkansas, United States Job Description Client Services Coordinator Job ID 209401 Posted 01-Jul-2025 Service line Advisory Segment Role type...
Demographic Data for Little Rock, AR
Moving to Little Rock, AR? Find some basic demographic data about Little Rock, AR below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Little Rock, AR
Highest Education Level
Customer Service Managers in Little Rock, AR offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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