Customer Service Manager Jobs in Conway, AR
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Little Rock, AR (22 miles from Conway, AR)
- 4 days ago
- Little Rock, AR (22 miles from Conway, AR)
- 4 days ago
The Director is responsible for leading and overseeing the Customer Service division within the Revenue Service Center, along with developing a high-performance team in a centralized business...
Remote Work- Sherwood, AR (13 miles from Conway, AR)
- 7 days ago
- Sherwood, AR (13 miles from Conway, AR)
- 7 days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
Supervisor, Customer Service Management
- Little Rock, AR (22 miles from Conway, AR)
- 7 days ago
- Little Rock, AR (22 miles from Conway, AR)
- 7 days ago
.** **Job Summary** The Supervisor, Customer Service Management directly supervises staff that are performing customer service and enrollment activities as well as Reimbursement Staff performing benefit...
Remote WorkRetail Customer Service Supervisor
- Little Rock, AR (22 miles from Conway, AR)
- 11 days ago
- Little Rock, AR (22 miles from Conway, AR)
- 11 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Manager Client Service Management
- Little Rock, AR (22 miles from Conway, AR)
- 11 days ago
- Little Rock, AR (22 miles from Conway, AR)
- 11 days ago
Manager Client Service Management CVS Health - 3.2 Little Rock, AR Job Details Full-time $54,300 - $159,120 a year 1 day ago Benefits Employee stock purchase plan Health insurance Flexible...
Sr Lead Customer Experience Manager
- Little Rock, AR (22 miles from Conway, AR)
- 12 days ago
- Little Rock, AR (22 miles from Conway, AR)
- 12 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
- Little Rock, AR (22 miles from Conway, AR)
- 16 days ago
- Little Rock, AR (22 miles from Conway, AR)
- 16 days ago
Account Manager, Global Medical Education Do you enjoy building successful customer relationships? Would you like to deliver a sales strategy that drives growth? About the Team Elsevier is the...
- North Little Rock, AR (14 miles from Conway, AR)
- 22 days ago
- North Little Rock, AR (14 miles from Conway, AR)
- 22 days ago
Store - L.RCK-N. LITTLE ROCK, ARDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
- North Little Rock, AR (14 miles from Conway, AR)
- 28 days ago
- North Little Rock, AR (14 miles from Conway, AR)
- 28 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Little Rock, AR (22 miles from Conway, AR)
- 30+ days ago
- Little Rock, AR (22 miles from Conway, AR)
- 30+ days ago
Datavant Client Success Manager in Little Rock , Arkansas Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is...
- Little Rock, AR (22 miles from Conway, AR)
- 30+ days ago
- Little Rock, AR (22 miles from Conway, AR)
- 30+ days ago
Tipton & Hurst is a third-generation family-owned florist and specialty home & gift retailer headquartered in Little Rock, AR, with five retail locations in the greater Central Arkansas area....
Account Manager II or Sr. / Customer Success Manager II or Sr.
- Conway, AR
- 30+ days ago
- Conway, AR
- 30+ days ago
IntelliTrans, LLC (ITL), a subsidiary of Roper Technologies, Inc. (NYSE: ROP) is seeking a Customer Success Manager II or Sr., to join our team in a hybrid role based in Conway, AR, or Atlanta,...
- Little Rock, AR (22 miles from Conway, AR)
- 30+ days ago
- Little Rock, AR (22 miles from Conway, AR)
- 30+ days ago
Client Services Coordinator Job ID 209401 Posted 18-Mar-2025 Service line Advisory Segment Role type Full-time Areas of Interest Administrative, Marketing, Sales Support Location(s) Little Rock -...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Little Rock, AR (22 miles from Conway, AR)
- 45+ days ago
- Little Rock, AR (22 miles from Conway, AR)
- 45+ days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Little Rock, AR (22 miles from Conway, AR)
- 60+ days ago
- Little Rock, AR (22 miles from Conway, AR)
- 60+ days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Demographic Data for Conway, AR
Moving to Conway, AR? Find some basic demographic data about Conway, AR below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Conway, AR
Highest Education Level
Customer Service Managers in Conway, AR offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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