Customer Service Manager Jobs in Queen Creek, AZ
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Goodwill
- Chandler, AZ (19 miles from Queen Creek, AZ)
- 19 hours ago
- Chandler, AZ (19 miles from Queen Creek, AZ)
- 19 hours ago
25410 S Arizona Ave Chandler Arizona, 85248, +...Starting Pay :$18.00 Hourly Position Description : Responsible for the oversight, leadership and achievement for the sales floor and obtaining set...
In PersonCustomer Experience Manager-PT
- Michaels Stores
- Mesa, AZ (23 miles from Queen Creek, AZ)
- 4 days ago
- Mesa, AZ (23 miles from Queen Creek, AZ)
- 4 days ago
Store - PHX-MESA/SIGNAL BUTTE, AZ Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
In Person Part Time- Hospicelink, Network Medical, Inc
- Mesa, AZ (23 miles from Queen Creek, AZ)
- 12 days ago
- Mesa, AZ (23 miles from Queen Creek, AZ)
- 12 days ago
Dragonfly Health provides industry-leading DME management solutions that simplify administration to boost operational efficiencies, contain costs, enhance quality of care, and ultimately increase...
In Person041 - Food City Customer Service Team Lead - Scottsdale & McKellips
- Bashas' Supermarkets
- Tempe, AZ (24 miles from Queen Creek, AZ)
- 13 days ago
- Tempe, AZ (24 miles from Queen Creek, AZ)
- 13 days ago
An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store's...
In PersonCustomer Service Manager HomeCare
- All Ways Caring HomeCare
- Mesa, AZ (23 miles from Queen Creek, AZ)
- 20 days ago
- Mesa, AZ (23 miles from Queen Creek, AZ)
- 20 days ago
Our Company All Ways Caring HomeCare Overview Who We're Looking For: We are seeking a dynamic and driven Customer Service Manager (CSM) who is passionate about delivering exceptional client experiences...
In Person157 - Food City Customer Service Team Lead - Baseline & Hardy
- Bashas'
- Tempe, AZ (24 miles from Queen Creek, AZ)
- 29 days ago
- Tempe, AZ (24 miles from Queen Creek, AZ)
- 29 days ago
Position Purpose: An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility...
In Person- Bashas'
- Gold Canyon, AZ (9 miles from Queen Creek, AZ)
- 30+ days ago
- Gold Canyon, AZ (9 miles from Queen Creek, AZ)
- 30+ days ago
Bashas' Title: Customer Service Team Lead Date: 04/14/2026 Job ID: 15055 Relocation: No Degree: Not Specified Salary: Job Types: Customer Service Employment Type: Location: Gold Canyon, AZ Job...
In Person- Pointe Pest Control
- Chandler, AZ (20 miles from Queen Creek, AZ)
- 45+ days ago
- Chandler, AZ (20 miles from Queen Creek, AZ)
- 45+ days ago
Work. Grow. Build. Life. As Arizona's leader in home services, we provide an unparalleled level of service. We value and respect each customer as our only customer. We are a commitment based...
In Person- Kestra
- Tempe, AZ (24 miles from Queen Creek, AZ)
- 60+ days ago
- Tempe, AZ (24 miles from Queen Creek, AZ)
- 60+ days ago
Kestra Financial is a wealth management platform dedicated to empowering independent financial professionals—including traditional and hybrid RIAs—to grow their businesses and deliver exceptional...
In Person161 - Bashas' Customer Service Team Lead - Chandler Heights & Gilbert
- Bashas'
- Gilbert, AZ (17 miles from Queen Creek, AZ)
- 60+ days ago
- Gilbert, AZ (17 miles from Queen Creek, AZ)
- 60+ days ago
Position Purpose: An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility...
In PersonCustomer Service Lead - Part-Time
- Burlington Coat Factory Corporation
- Mesa, AZ (23 miles from Queen Creek, AZ)
- 90+ days ago
- Mesa, AZ (23 miles from Queen Creek, AZ)
- 90+ days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part TimeDemographic Data for Queen Creek, AZ
Moving to Queen Creek, AZ? Find some basic demographic data about Queen Creek, AZ below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Queen Creek, AZ
Highest Education Level
Customer Service Managers in Queen Creek, AZ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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