Customer Service Manager Jobs in Queen Creek, AZ
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Chandler, AZ (17 miles from Queen Creek, AZ)
- 13 hours ago
- Chandler, AZ (17 miles from Queen Creek, AZ)
- 13 hours ago
1029 N Arizona Ave. Chandler Arizona, 85225, +... Starting Pay: $17.00 Hourly Position Description : Responsible for the oversight, leadership and achievement for the sales floor and obtaining set...
Customer Success Manager, Differentiated Support, Amazon Shipping
- Tempe, AZ (24 miles from Queen Creek, AZ)
- 3 days ago
- Tempe, AZ (24 miles from Queen Creek, AZ)
- 3 days ago
Amazon Shipping is going through an exciting period of growth, broadening the geographies and simplifying the support experience we offer our shipper partners today. Were passionate about...
087 - AJ's Fine Foods Customer Service Team Lead - 56th Street & Ray
- Chandler, AZ (20 miles from Queen Creek, AZ)
- 4 days ago
- Chandler, AZ (20 miles from Queen Creek, AZ)
- 4 days ago
Position Purpose: An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility...
- Mesa, AZ (23 miles from Queen Creek, AZ)
- 7 days ago
- Mesa, AZ (23 miles from Queen Creek, AZ)
- 7 days ago
The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and...
046 - Bashas' Customer Service Team Lead - Power & Chandler Hts.
- Queen Creek, AZ
- 7 days ago
- Queen Creek, AZ
- 7 days ago
Position Purpose: An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility...
Customer Success Manager (Alma)
- Tempe, AZ (24 miles from Queen Creek, AZ)
- 7 days ago
- Tempe, AZ (24 miles from Queen Creek, AZ)
- 7 days ago
We are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team! The main purpose of the CSM is to retain an assigned book of business associated with Ex...
Customer Service Manager - Mesa, AZ - 1717
- Mesa, AZ (23 miles from Queen Creek, AZ)
- 7 days ago
- Mesa, AZ (23 miles from Queen Creek, AZ)
- 7 days ago
null Customer Service Manager: PURPOSE: Ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of customer first, second to none....
Technology Director - Customer Service Management
- Chandler, AZ (20 miles from Queen Creek, AZ)
- 9 days ago
- Chandler, AZ (20 miles from Queen Creek, AZ)
- 9 days ago
About this role: Wells Fargo is seeking a Technology Director to lead Customer Service Management (CSM) within Branch Systems and Transformation Technology (BSTT)....
- Tempe, AZ (24 miles from Queen Creek, AZ)
- 12 days ago
- Tempe, AZ (24 miles from Queen Creek, AZ)
- 12 days ago
Store - PHX-TEMPE, AZDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
PT Customer Experience Manager
- Tempe, AZ (24 miles from Queen Creek, AZ)
- 12 days ago
- Tempe, AZ (24 miles from Queen Creek, AZ)
- 12 days ago
Store - PHX-TEMPE, AZDeliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Chandler, AZ (20 miles from Queen Creek, AZ)
- 13 days ago
- Chandler, AZ (20 miles from Queen Creek, AZ)
- 13 days ago
Client Success Manager, Cisco Chandler, AZ, US Requisition Number: 100796 Client Success Manager - Cisco The Client Success Manager (CSM) in the Cisco Customer Success organization will play a key...
Remote Work- Mesa, AZ (23 miles from Queen Creek, AZ)
- 16 days ago
- Mesa, AZ (23 miles from Queen Creek, AZ)
- 16 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. SUMMARY OF JOB PURPOSE AND...
- Tempe, AZ (24 miles from Queen Creek, AZ)
- 17 days ago
- Tempe, AZ (24 miles from Queen Creek, AZ)
- 17 days ago
About Cousins Properties Headquartered in Atlanta, Cousins is a fully integrated, self-administered and self-managed real estate investment trust (REIT). Cousins has a simple, compelling strategy:...
Commercial Customer Care Supervisor
- Tempe, AZ (24 miles from Queen Creek, AZ)
- 19 days ago
- Tempe, AZ (24 miles from Queen Creek, AZ)
- 19 days ago
Overview Roto-Rooter, Americas premier plumbing and drain cleaning company, is the name that homeowners and businesses turn to for select quality services. We are proud of our more than 80-year...
Customer Care Coordinator (AZ, NY)
- Chandler, AZ (20 miles from Queen Creek, AZ)
- 21 days ago
- Chandler, AZ (20 miles from Queen Creek, AZ)
- 21 days ago
Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest...
Demographic Data for Queen Creek, AZ
Moving to Queen Creek, AZ? Find some basic demographic data about Queen Creek, AZ below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Queen Creek, AZ
Highest Education Level
Customer Service Managers in Queen Creek, AZ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Documentation
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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