Customer Service Manager Jobs in Alaska
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Job Description: What youll do Youll be an integral part of showcasing our passion and pride and delivering on our purposeto provide help and inspire confidence in our clients and communities...
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Customer Experience Manager Michaels Stores - 3.4 Anchorage, AK Job Details Full-time Estimated: $31.6K - $43.3K a year 10 hours ago Benefits Health insurance Dental insurance Tuition...
Client Services Coordinator at the Fairbanks Corps
- Fairbanks, AK
- 14 days ago
- Fairbanks, AK
- 14 days ago
Mission Statement : The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the...
Mgr, Customer Service Sales Operations (Utqiagvik, AK)
- Barrow, AK
- 30+ days ago
- Barrow, AK
- 30+ days ago
GCI's Mgr, Customer Service Sales Operations will manage a team that is responsible for ensuring a high-quality customer experience by providing prompt, courteous assistance, and accurate...
Assistant Mgr, Customer Service Sales Operations (Utqiagvik, AK)
- Barrow, AK
- 30+ days ago
- Barrow, AK
- 30+ days ago
promotions and success....
Mgr, Customer Service Sales Operations- Utqiagvik, Alaska
- Barrow, AK
- 30+ days ago
- Barrow, AK
- 30+ days ago
GCI's Mgr, Customer Service Sales Operations will manage a team that is responsible for ensuring a high-quality customer experience by providing prompt, courteous assistance, and accurate...
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to...
Demographic Data for Alaska
Moving to Alaska? Find some basic demographic data about Alaska below.
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Salary for Customer Service Manager Jobs in Alaska
Highest Education Level
Customer Service Managers in Alaska offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Expense Control
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Cash Management
- Performance Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Retail
- Salesforce
- Friendliness
- Telephone Skills
- Conflict Resolution
- High School Diploma
- Account Management
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Events
- Documentation
- Spanish
- Multitasking
- Coaching
- Collaboration
- Sales
- Reporting
- Team Building
- English
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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