Customer Service Manager Jobs in Alaska
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
This position is for a Full Time Customer Service Manager. There is a great opportunity for advancement within the Alaskan and Proud Operations....
GCI's Assistant Mgr, Customer Service Sales Operations will manage a team that is responsible for ensuring a high-quality customer experience by providing prompt, courteous assistance, and...
Assistant Mgr, Customer Service Sales Operations - (Fairbanks, AK)
- Fairbanks, AK
- 7 days ago
- Fairbanks, AK
- 7 days ago
GCI's Assistant Mgr, Customer Service Sales Operations will oversee and manage a team of customer service agents that are responsible for ensuring a high-quality customer experience by providing...
Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and...
This role is offered to active duty service members who are enrolled in the Skillbridge program or are looking for a Skillbridge internship only. This is a contract role for up to 6 months....
Company Description SGS is the world's leading Testing, Inspection and Certification company. We operate a network of over 2,700 laboratories and business facilities across 119 countries,...
Company Description SGS is the world's leading Testing, Inspection and Certification company. We operate a network of over 2,700 laboratories and business facilities across 119 countries,...
Our Company All Ways Caring HomeCare Overview Who we are looking for: The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall...
NAC Station Agent Job Description: POSITION SUMMARY: The Bethel Station Agent is responsible for freight loading, unloading, and acceptance of in-bound, transfer, and out-bound freight; freight...
Part time Customer Experience Manager Nights and weekends
- Anchorage, AK
- 30+ days ago
- Anchorage, AK
- 30+ days ago
Store - ANCHORAGE-GLENN HWY, AK Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Mgr, Customer Service Sales Operations (Utqiagvik, AK)
- Barrow, AK
- 90+ days ago
- Barrow, AK
- 90+ days ago
GCI's Mgr, Customer Service Sales Operations will manage a team that is responsible for ensuring a high-quality customer experience by providing prompt, courteous assistance, and accurate...
Assistant Mgr, Customer Service Sales Operations (Utqiagvik, AK)
- Barrow, AK
- 90+ days ago
- Barrow, AK
- 90+ days ago
GCI's Assistant Mgr, Customer Service Sales Operations will manage a team that is responsible for ensuring a high-quality customer experience by providing prompt, courteous assistance, and...
Demographic Data for Alaska
Moving to Alaska? Find some basic demographic data about Alaska below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Alaska
Highest Education Level
Customer Service Managers in Alaska offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Resolution
- Cash Management
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Driving
- Punctual
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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