Call Center Representative Jobs in Alaska
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Receptionist/Call Center Agent - $500 Sign-On Bonus
- Fairbanks, AK
- 8 days ago
- Fairbanks, AK
- 8 days ago
Receptionist/Call Center Agent |Alaska Behavioral Health Administrative Team Who We Are At Alaska Behavioral Health, our mission is to strengthen Alaska communities and improve the lives of our...
Autism Services - Medical Call Center Customer Service Rep
- Anchorage, AK
- 25 days ago
- Anchorage, AK
- 25 days ago
Must reside in Alaska to apply for this position Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position. Veterans,...
Call Center Representative - Providence Alaska Medical Center
- Anchorage, AK
- 30+ days ago
- Anchorage, AK
- 30+ days ago
Call Center Representative - Providence Alaska Medical Center Anchorage, AK About Providence Alaska Medical Center What is your favorite part about your team?...
Call Center Representative - PAMC Food Nutrition
- Anchorage, AK
- 45+ days ago
- Anchorage, AK
- 45+ days ago
This posting is for multiple openings of Call Center Representative in Providence Alaska Medical Center: 2 positions open for Per Diem, 0.01, Hours are as needed. Apply today!...
POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...
Demographic Data for Alaska
Moving to Alaska? Find some basic demographic data about Alaska below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Alaska
Highest Education Level
Call Center Representatives in Alaska offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Claims
- Resolution
- Inside Sales
- Customer Satisfaction
- Scheduling Appointments
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Listening
- Microsoft Windows
- Staffing
- Collections
- Telephone Skills
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Investigation
- Microsoft Outlook
- Verbal Communication
- Written Communication
- Data Entry
- Typing
- Documentation
- Spanish
- Multitasking
- Interpersonal Skills
- Collaboration
- Sales
- English
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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