Customer Service Manager Jobs in Eagle River, AK
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Anchorage, AK (18 miles from Eagle River, AK)
- 3 days ago
- Anchorage, AK (18 miles from Eagle River, AK)
- 3 days ago
Description Twitter Linkedin Facebook Google+Pinterestemail COMPANY INFORMATION Northern Air Cargo is part of the Saltchuk family of companies. Our mission is to provide safe, reliable aviation...
Assistant Mgr, Customer Service Sales Operations - (Eagle River, AK)
- Eagle River, AK
- 27 days ago
- Eagle River, AK
- 27 days ago
GCI's Assistant Mgr, Customer Service Sales Operations will act as the face of the company to thousands of customers and potential customers across the state of Alaska. Manage and lead customer...
Retail Customer Service Supervisor
- Anchorage, AK (18 miles from Eagle River, AK)
- 30+ days ago
- Anchorage, AK (18 miles from Eagle River, AK)
- 30+ days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
- Anchorage, AK (18 miles from Eagle River, AK)
- 30+ days ago
- Anchorage, AK (18 miles from Eagle River, AK)
- 30+ days ago
Company Description SGS is the world's leading Testing, Inspection and Certification company. We operate a network of over 2,700 laboratories and business facilities across 119 countries,...
Demographic Data for Eagle River, AK
Moving to Eagle River, AK? Find some basic demographic data about Eagle River, AK below.
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Salary for Customer Service Manager Jobs in Eagle River, AK
Highest Education Level
Customer Service Managers in Eagle River, AK offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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