Customer Service Manager Jobs in Alabama
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
PT Customer Experience Manager (Closing Shift and Weekends)
- Huntsville, AL
- 1 day ago
- Huntsville, AL
- 1 day ago
Store - HUNTSVILLE-EAST, AL Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
OD Grinder I - Aerospace Coatings International #25-733 Oxford, Alabama, United States Full-Time / Part-Time Full-Time Job Description Overview of the Position: Learn and understand the proper...
Customer Service Manager Sand Mountain Park & Ampitheater - Manager Albertville AL Event Guest Relations Client Relations/Customer Service Hospitality Management 0 1 day ago In order to be considered...
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Some of the key responsibilities include: Ascertaining customers' needs and working on a 'One Call Resolution'; Executing on all team and individual objectives/ targets Excellent communication skills...
Compensation Details: $47000 - $52000 Job Description: Who we are Jackson Plumbing, Heating, Cooling, Electric & Septic is now an Ace Hardware Company. Ace Hardware has been serving neighbors...
Customer Service Manager - Sand Mountain Park & Ampitheater
- Albertville, AL
- 6 days ago
- Albertville, AL
- 6 days ago
CUSTOMER SERVICE MANAGER - Sand Mountain Park & Amphitheater Sports Facilities Management, LLC LOCATION: Albertville, AL DEPARTMENT: MEMBERSHIP REPORTS TO: MARKETING DIRECTOR STATUS: FULL-TIME (EXEMPT...
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
FY26 US Seasonal Tax-Private Client Services Manager
- Huntsville, AL
- 7 days ago
- Huntsville, AL
- 7 days ago
Location: Anywhere in Country At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you...
Remote WorkUS Seasonal Tax-Financial Services Organization- Private Client Services-Manager
- Huntsville, AL
- 7 days ago
- Huntsville, AL
- 7 days ago
Location: Anywhere in Country At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you...
Remote WorkGeneral information Job Title Airport Customer Service Supervisor - HSV UA Date Monday, April 28, 2025 Entity Unifi Aviation, LLC State Alabama City Huntsville Base Pay Rate: $ 19.50 Full/Part...
A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. This...
Store - BIRM-TRUSSVILLE, AL Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Demographic Data for Alabama
Moving to Alabama? Find some basic demographic data about Alabama below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Alabama
Highest Education Level
Customer Service Managers in Alabama offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Resolution
- Cash Management
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Driving
- Punctual
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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