Customer Service Manager Jobs in Alabama
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, performing basic cash office functions, and providing every customer with an...
In PersonWe are seeking a Customer Service Manager to own and develop the customer relationship team as they support our distributor network across the Americas....
In PersonClient Service Manager (Captives)
- Marsh & McLennan Companies, Inc.
- Birmingham, AL
- 4 days ago
- Birmingham, AL
- 4 days ago
We are seeking a talented individual to join our Captives team at Marsh as a Client Service Manager. This role can be based in any US office location. This position is responsible for the daily...
HybridIf you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part TimeIf you're a dedicated team player with a desire to start your career with an awesome company, apply today!!!! Benefits of working as a McDonald's Team Member: Flexible Scheduling Training and...
In PersonStore - TUSCALOOSA, AL Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In PersonPart Time Customer Service Manager
- Michaels Stores
- Birmingham, AL
- 24 days ago
- Birmingham, AL
- 24 days ago
Store - BIRM-BROOK HIGHLAND, AL Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
In Person Part Time- Penske Truck Leasing
- Montgomery, AL
- 26 days ago
- Montgomery, AL
- 26 days ago
Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop...
In PersonThe CCS must be an expert in order taking, transaction processing, and resolving or escalating customer inquiries and/or complaints as needed....
In PersonSupervisor of Customer Service
- Graybar Electric Company, Inc.
- Birmingham, AL
- 30+ days ago
- Birmingham, AL
- 30+ days ago
Make a difference. As a Supervisor Customer Service, you will oversee a team to ensure our customers are receiving the best service possible. In this role you will: Supervise a customer service...
In PersonMake a difference. As a Supervisor Customer Service, you will oversee a team to ensure our customers are receiving the best service possible. In this role you will: Supervise a customer service...
In PersonCustomer Relations Manager (Medicaid)
- General Dynamics
- Montgomery, AL
- 45+ days ago
- Montgomery, AL
- 45+ days ago
Service Management, Medicaid Policy, Provider Relations, Service Level Agreement (SLA), Team Management Certifications: None Experience: 5 + years of related experience US Citizenship Required: No...
In Person- Central Baldwin Veterinary Hospital
- Robertsdale, AL
- 45+ days ago
- Robertsdale, AL
- 45+ days ago
The Veterinary Receptionist serves as the first point of contact for clients and patients and plays a critical role in creating a welcoming, organized, and efficient hospital experience. This...
In PersonCustomer Service Coordinator-1
- K-VA-T Food Stores Inc
- Athens, AL
- 45+ days ago
- Athens, AL
- 45+ days ago
Essential Job Functions: Provide efficient and courteous service to customers at all times. Provide training for new cashiers and courtesy clerks in all job related areas. Give produce test to...
In PersonFull-Time Customer Service Supervisor
- Kohls Illinois, Inc.
- Hoover, AL
- 60+ days ago
- Hoover, AL
- 60+ days ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
In Person Full TimeDemographic Data for Alabama
Moving to Alabama? Find some basic demographic data about Alabama below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Alabama
Highest Education Level
Customer Service Managers in Alabama offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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