Call Center Representative Jobs in Alabama

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 30 Jobs

center experience is preferred....

Contact Center Representative

  • Montgomery, AL
  • 2 days ago
  • Montgomery, AL
  • 2 days ago

The Contact Center Representative is the first connection between Intermountain and patients responsible for fostering relationships with patients, parents and guardians regarding the patient's...

Call Center Representative $17/HR - 100% Remote

  • Huntsville, AL
  • 4 days ago
  • Huntsville, AL
  • 4 days ago

center representative experience + Excellent communication skills + Microsoft Office proficient Description Purpose of the Position: The Family Enrollment Counselor - They build and maintain positive...

Remote Work

Call Center Operator - PRN

  • Montgomery, AL
  • 5 days ago
  • Montgomery, AL
  • 5 days ago

Baptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services to nearly 60 percent of the residents in Montgomery, Autauga...

Call Center Representative

  • Pelham, AL
  • 6 days ago
  • Pelham, AL
  • 6 days ago

Cellular Sales Call Center Representative Customer Service | Business Development Since opening our doors in 1993, Cellular Sales has differentiated itself from all others in the wireless industry by...

Call Center Representative

  • Montgomery, AL
  • 6 days ago
  • Montgomery, AL
  • 6 days ago

Are you a skilled and compassionate Call Center Representative looking for a fulfilling center opportunity? Look no further!...

Remote Call Center Representative

  • Mobile, AL
  • 9 days ago
  • Mobile, AL
  • 9 days ago

IMMEDIATE HIRING: 100% REMOTE CALL CENTER REPRESENTATIVES Join one of the largest and most respected educational organizations in the region!...

Remote Work

Call Center Operator

  • Montgomery, AL
  • 9 days ago
  • Montgomery, AL
  • 9 days ago

Baptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services to nearly 60 percent of the residents in Montgomery, Autauga...

Call Center Representative

  • Pennington, AL
  • 10 days ago
  • Pennington, AL
  • 10 days ago

Industry - Banking and FinancialTitle - Call Center RepresentativeDuration - 12 MonthsLocation - Pennington, NJ (ONSITE)Pay - $18/hour to $21/hourRole OverviewTraining Hours - Monday through...

Remote Call Center Representative

  • AL
  • 12 days ago
  • AL
  • 12 days ago

We are hiring Remote Call Center Representatives to join our customer support team....

Remote Work

Medical Call Center Representative

  • Mountain Brook, AL
  • 13 days ago
  • Mountain Brook, AL
  • 13 days ago

identify several Call Center Representatives....

Client Relations Specialist

  • Auburn, AL
  • 13 days ago
  • Auburn, AL
  • 13 days ago

Looking for a sales career where you control your income? Join our team as a Client Relations Specialist and help individuals make informed financial decisions with Indexed Universal Life (IUL)...

Remote Work

Contact Center Representative

  • Birmingham, AL
  • 14 days ago
  • Birmingham, AL
  • 14 days ago

Contact Center Representative Legacy Community Federal Credit Union - 3.5 Birmingham, AL Job Details Full-time Estimated: $33.8K - $41K a year 11 hours ago Benefits Paid holidays Disability...

Overview The following statements reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description...

Inside Call Center Technician, Marathon Equipment

  • Vernon, AL
  • 18 days ago
  • Vernon, AL
  • 18 days ago

Job Description: Job Title: Inside Call Center Technician Operating Company: Environmental Solutions Group Marathon Equipment Location: Vernon, AL Call Center Reports to: Supervisor, Technical...

Demographic Data for Alabama

Moving to Alabama? Find some basic demographic data about Alabama below.


Local
National
5,024,216
102,749

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Call Center Training: Duties of the Customer Service Representative
A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...
Call Center Training: Skills of the Customer Service Representative
In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....
Entrenamiento Para Call Center - Training for Call Center
Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Alabama

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Alabama offer the following education background
High School or GED
32.8%
Bachelor's Degree
25.1%
Associate's Degree
17.1%
Vocational Degree or Certification
14.9%
Master's Degree
5.2%
Some College
3.4%
Some High School
0.8%
Doctorate Degree
0.6%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Call Center Representatives in Alabama
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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