Call Center Representative Jobs in Alabama
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
center experience is preferred....
The Contact Center Representative is the first connection between Intermountain and patients responsible for fostering relationships with patients, parents and guardians regarding the patient's...
center representative experience + Excellent communication skills + Microsoft Office proficient Description Purpose of the Position: The Family Enrollment Counselor - They build and maintain positive...
Remote WorkBaptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services to nearly 60 percent of the residents in Montgomery, Autauga...
Cellular Sales Call Center Representative Customer Service | Business Development Since opening our doors in 1993, Cellular Sales has differentiated itself from all others in the wireless industry by...
Are you a skilled and compassionate Call Center Representative looking for a fulfilling center opportunity? Look no further!...
IMMEDIATE HIRING: 100% REMOTE CALL CENTER REPRESENTATIVES Join one of the largest and most respected educational organizations in the region!...
Remote WorkBaptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services to nearly 60 percent of the residents in Montgomery, Autauga...
Industry - Banking and FinancialTitle - Call Center RepresentativeDuration - 12 MonthsLocation - Pennington, NJ (ONSITE)Pay - $18/hour to $21/hourRole OverviewTraining Hours - Monday through...
We are hiring Remote Call Center Representatives to join our customer support team....
Remote Workidentify several Call Center Representatives....
Looking for a sales career where you control your income? Join our team as a Client Relations Specialist and help individuals make informed financial decisions with Indexed Universal Life (IUL)...
Remote WorkContact Center Representative Legacy Community Federal Credit Union - 3.5 Birmingham, AL Job Details Full-time Estimated: $33.8K - $41K a year 11 hours ago Benefits Paid holidays Disability...
Lead Communications Rep, Call Center, Full time, 3rd shift, Nights/Weekends/Holidays Rotating
- Boaz, AL
- 15 days ago
- Boaz, AL
- 15 days ago
Overview The following statements reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description...
Job Description: Job Title: Inside Call Center Technician Operating Company: Environmental Solutions Group Marathon Equipment Location: Vernon, AL Call Center Reports to: Supervisor, Technical...
Demographic Data for Alabama
Moving to Alabama? Find some basic demographic data about Alabama below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Alabama
Highest Education Level
Call Center Representatives in Alabama offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Verbal Communication
- Microsoft Outlook
- Typing
- Collaboration
- Interpersonal Skills
- Data Entry
- English
- Multitasking
- Spanish
- Microsoft PowerPoint
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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