Call Center Representative Jobs in Alabama
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Representative - DHA
- Social Security Administration
- Birmingham, AL
- 14 hours ago
- Birmingham, AL
- 14 hours ago
Positions under this announcement are being filled using a Direct Hire Authority (DHA)(SSA-001), open to all U.S. citizens. Selections made under this bulletin will be processed as new...
In Person Part TimeHuman Resources Call Center Specialist
- Regions Financial Corporation
- Hoover, AL
- 1 day ago
- Hoover, AL
- 1 day ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
In PersonOvernight Contact Center Representative (W/ Onsite Training, Hoover, Alabama)
- Regions Bank
- Birmingham, AL
- 2 days ago
- Birmingham, AL
- 2 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
RemoteOvernight Contact Center Representative (W/ Onsite Training, Hoover, Alabama)
- Regions Financial Corporation
- Hoover, AL
- 5 days ago
- Hoover, AL
- 5 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
In PersonLate Shift Contact Center Representative (Mon-Fri 3:30pm-12:30am) w/Onsite Training- Hoover, AL
- Regions Financial Corporation
- Hoover, AL
- 8 days ago
- Hoover, AL
- 8 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
In PersonLOCATION: Remote Work-at-Home POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that...
Remotecenter experience OR 2+ years general work experience requiredPrevious outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts...
RemoteTherapy Call Center Representative
- The Orthopedic Center
- Huntsville, AL
- 14 days ago
- Huntsville, AL
- 14 days ago
Primary Responsibilities/Requirements: Place outgoing calls to patients to set up physical therapy appointments Answer all incoming phone calls to the call center Ability to communicate...
In Person- All In Credit Union
- Daleville, AL
- 14 days ago
- Daleville, AL
- 14 days ago
This is a full-time position that will work 8 hours a day. Your shift hours can vary anywhere from 7:30 AM - 8 PM. Shift NOT set. ** Are you a detail-oriented professional who desires to support...
In PersonRemote - Spanish Bilingual Healthcare Call Center Representative
- VXI Global Solutions, LLC
- Montgomery, AL
- 17 days ago
- Montgomery, AL
- 17 days ago
Previous call center experience and/or prior experience in the health insurance industry (preferred). Education: High School Diploma or GED required....
RemoteAssociate I, BPS Operations Processing Agent - Call Center
- Fidelity National Information Services
- Birmingham, AL
- 21 days ago
- Birmingham, AL
- 21 days ago
What you will need: Strongly preferred at least 6 months of call center experience within the last 2 years....
In PersonRemote - Healthcare Call Center Representative
- VXI Global Solutions, LLC
- Montgomery, AL
- 22 days ago
- Montgomery, AL
- 22 days ago
As a Healthcare Call Center Representative, you will be the cornerstone of our commitment to customer satisfaction....
Remote- Montgomery Eye Physicians
- Montgomery, AL
- 22 days ago
- Montgomery, AL
- 22 days ago
Call Center Representative Montgomery Eye Physicians - 3.1 Montgomery, AL Job Details Full-time 21 hours ago Benefits Health savings account AD&D insurance Disability insurance Health insurance Dental...
In PersonBilingual Call Center Agents (English and Spanish) Taylor, AL
- SALUDOS HISPANOS
- Taylor, AL
- 30+ days ago
- Taylor, AL
- 30+ days ago
Bilingual Call Center Agents (English and Spanish) Taylor, AL MRS Associates Job Category Customer Service Overview Description If you love to talk, you think quick on your feet, and you smile...
In PersonBilingual (English-Spanish) Call Center Agents Taylor, AL
- SALUDOS HISPANOS
- Taylor, AL
- 30+ days ago
- Taylor, AL
- 30+ days ago
Bilingual (English-Spanish) Call Center Agents Taylor, AL MRS BPO LLC Job Category Customer Service Overview Description If you love to talk, you think quick on your feet, and you smile when...
In Person Part TimeDemographic Data for Alabama
Moving to Alabama? Find some basic demographic data about Alabama below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Alabama
Highest Education Level
Call Center Representatives in Alabama offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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