Call Center Representative Jobs in Alabama
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to Join Our Talent Community in preparation for future disaster relief efforts.** The **Seasonal Contact Center Agent**...
Cadence Bank: A distinctive beat. A unique rhythm. A synchronized harmony. Cadence Bank strives to innovate by promoting fresh ideas, making technology accessible, and combining high tech with...
center experience Strong computer skills Strong writing, typing and documentation Previous experience with electronic health record Excellent organizational skills Ability to listen and document simultaneously...
Description Christ Health Center is seeking a compassionate and detail-oriented Call Center Representative to join our team....
Looking for a role where your people skills can make a real impact? Join our client's team as a Contract Call Center Agent, helping federal employees navigate their benefits with confidence and...
Role: To assist members and potential members with their telephone requests; explains services, responds to problems, and directs phone calls to the appropriate area. Essential Functions &...
Remote Sleep Coach (Call Center Agent) WellSky paid time off, 401(k) United States, Alabama Jun 14, 2025 The Sleep Coach is responsible for conducting outbound calls to patients to facilitate CPAP...
We are seeking a Licensed Life and Health Call Center Representative who will play a vital role in educating and guiding customers to select the insurance policies that best meet their needs....
Cellular Sales Call Center Representative Customer Service | Business Development Since opening our doors in 1993, Cellular Sales has differentiated itself from all others in the wireless industry by...
Are you a skilled and compassionate Call Center Representative looking for a fulfilling center opportunity? Look no further!...
We are hiring Remote Call Center Representatives to join our customer support team....
Remote Workidentify several Call Center Representatives....
Contact Center Representative Legacy Community Federal Credit Union - 3.5 Birmingham, AL Job Details Full-time Estimated: $33.8K - $41K a year 11 hours ago Benefits Paid holidays Disability...
Job Description: Job Title: Inside Call Center Technician Operating Company: Environmental Solutions Group Marathon Equipment Location: Vernon, AL Call Center Reports to: Supervisor, Technical...
Position Summary As a Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally....
Demographic Data for Alabama
Moving to Alabama? Find some basic demographic data about Alabama below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Alabama
Highest Education Level
Call Center Representatives in Alabama offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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