Customer Service Representative Jobs in Alabama
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
As a Customer Service Representative, youll build connections and offer a wide range of products and services to our diverse customer base....
Does this position interest you? You should apply even if you dont match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're...
What does a Customer Service Representative do?...
Company :** Highmark Inc. **Job Description :** **GENERAL OVERVIEW:** Provides new and existing customers with the best possible service in relation to billing inquiries, service requests,...
This FULL-TIME position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their...
Perform data entry and customer service in an office environment. See complete description below. To apply, email resume to ....** ** **Skills:****** High School Diploma or GED preferred....
Bilingual Customer Service Specialist (Spanish) - Zone
- Vestavia Hills, AL
- 5 hours ago
- Vestavia Hills, AL
- 5 hours ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Company :** United Concordia Dental **Job Description :** **JOB SUMMARY** This job handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers...
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
A motivated individual with an exemplary attitude and the initiative to take on any additional responsibilities and assignments as requested. Employee follows established policy and procedures and...
Customer Service Quality Coach 12:30pm-9pm EST
- Montgomery, AL
- 5 hours ago
- Montgomery, AL
- 5 hours ago
The Quality Coach supports our Customer Service Representatives, Franchised Distributors, District Managers, Regional Managers and Commercial Customers by providing daily operational call center support...
Associate Client Advocate - Commercial Insurance (Transportation & Logistics)
- Mobile, AL
- 5 hours ago
- Mobile, AL
- 5 hours ago
The Associate Client Advocate (ACA) client-facing functions utilizing the colleagues advanced skills in Commercial Property and Casualty Insurance and is responsible for a blend of internal...
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Senior Customer Service Representative - Corporate Filings
- Montgomery, AL
- 5 hours ago
- Montgomery, AL
- 5 hours ago
**What You'll be Doing:** As a Senior Customer Service Representative, you will leverage your specialized skills to provide comprehensive support and resolve non-standard operational problems....
Customer Service Representative (Change of Agent) Remote USA R0049353
- Montgomery, AL
- 5 hours ago
- Montgomery, AL
- 5 hours ago
Customer Service Representative (Change of Agent) Remote USA R0049353 |** **FCC | CT Corporation System Wolters Kluwer** **Job Description** As a **Customer Service Representative (Change of Agent)*...
Demographic Data for Alabama
Moving to Alabama? Find some basic demographic data about Alabama below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Alabama
Highest Education Level
Customer Service Representatives in Alabama offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Courteous
- Sales Leadership
- Baking
- Point-of-Sale System
- Resolution
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Customer Relations
- Telephone Skills
- Listening
- Retail
- Friendliness
- High School Diploma
- Driving
- Flexibility
- Filing
- English
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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