Customer Service Manager Jobs in Montgomery, AL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Digital Customer Experience Manager
- Motion Industries
- Montgomery, AL
- 1 hour ago
- Montgomery, AL
- 1 hour ago
USA, AL - Remote USA, FL - Remote Full time R2... SUMMARY: Under general direction, the Digital Customer Experience Manager works on assignments of large scope and complexity. This position is...
In Person- Penske Truck Leasing
- Montgomery, AL
- 26 days ago
- Montgomery, AL
- 26 days ago
Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop...
In PersonCustomer Relations Manager (Medicaid)
- General Dynamics
- Montgomery, AL
- 45+ days ago
- Montgomery, AL
- 45+ days ago
Service Management, Medicaid Policy, Provider Relations, Service Level Agreement (SLA), Team Management Certifications: None Experience: 5 + years of related experience US Citizenship Required: No...
In PersonDemographic Data for Montgomery, AL
Moving to Montgomery, AL? Find some basic demographic data about Montgomery, AL below.
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Salary for Customer Service Manager Jobs in Montgomery, AL
Highest Education Level
Customer Service Managers in Montgomery, AL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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