Customer Service Representative Jobs in Montgomery, AL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Does this position interest you? You should apply even if you dont match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're...
Warehouse Customer Service Clerk First Shift
- Montgomery, AL
- 20 hours ago
- Montgomery, AL
- 20 hours ago
Ryder is immediately hiring a Permanent Full Time Warehouse Customer Service Clerk in Montgomery, AL Warehouse Positions Pay Weekly Hourly Pay $21.50 per hour Schedule: Monday - Friday; 7:00 AM -...
Datavant is a data platform company and the worlds leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right...
Dairy Monitoring Customer Success Specialist (Texas, New Mexico)
- Montgomery, AL
- 2 days ago
- Montgomery, AL
- 2 days ago
**Job Description** The Livestock Technology Solutions Customer Success Specialist will be the lead in delivering and developing training for end customers, distributors (train the trainer), and...
**Position Summary** Customer Service Representatives are the face of Aetna and impact our member's experience through their interactions on inbound telephone calls....
Overview As a Customer Service Representative, youll build connections and offer a wide range of products and services to our diverse customer base....
The Customer Service Associate will assist our walk-in customers directly, coordinate closely with our outside sales force, drivers and warehouse personnel to meet our customers' needs in a timely...
Pharmacy Customer Service Associate
- Wetumpka, AL (18 miles from Montgomery, AL)
- 7 days ago
- Wetumpka, AL (18 miles from Montgomery, AL)
- 7 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Company :** United Concordia Dental **Job Description :** **JOB SUMMARY** This job handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers...
The Quality Coach supports our Customer Service Representatives, Franchised Distributors, District Managers, Regional Managers and Commercial Customers by providing daily operational call center support...
Customer Service Representative (Change of Agent) Remote USA R0049353
- Montgomery, AL
- 7 days ago
- Montgomery, AL
- 7 days ago
Customer Service Representative (Change of Agent) Remote USA R0049353 |** **FCC | CT Corporation System Wolters Kluwer** **Job Description** As a **Customer Service Representative (Change of Agent)*...
Customer Service Quality Assurance Specialist III - Quality Assurance Analyst - Journeyman
- Montgomery, AL
- 7 days ago
- Montgomery, AL
- 7 days ago
Reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes recommendations on quality initiatives....
. + Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries. + Routinely responds to customers with an in-depth...
**Job Summary:** The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and...
Remote WorkCome join our amazing team! Must be able to work PST business hours.** The Mortgage Advocate/Office of the President will be responsible for resolving and responding to escalated or complex...
Demographic Data for Montgomery, AL
Moving to Montgomery, AL? Find some basic demographic data about Montgomery, AL below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Montgomery, AL
Highest Education Level
Customer Service Representatives in Montgomery, AL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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