Customer Service Manager Jobs in Madison, AL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
PT Customer Experience Manager (Closing Shift and Weekends)
- Huntsville, AL (15 miles from Madison, AL)
- 1 day ago
- Huntsville, AL (15 miles from Madison, AL)
- 1 day ago
Store - HUNTSVILLE-EAST, AL Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Jackson Plumbing - Customer Service Supervisor
- Decatur, AL (11 miles from Madison, AL)
- 5 days ago
- Decatur, AL (11 miles from Madison, AL)
- 5 days ago
Compensation Details: $47000 - $52000 Job Description: Who we are Jackson Plumbing, Heating, Cooling, Electric & Septic is now an Ace Hardware Company. Ace Hardware has been serving neighbors...
FY26 US Seasonal Tax-Private Client Services Manager
- Huntsville, AL (15 miles from Madison, AL)
- 6 days ago
- Huntsville, AL (15 miles from Madison, AL)
- 6 days ago
Location: Anywhere in Country At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you...
Remote WorkUS Seasonal Tax-Financial Services Organization- Private Client Services-Manager
- Huntsville, AL (15 miles from Madison, AL)
- 6 days ago
- Huntsville, AL (15 miles from Madison, AL)
- 6 days ago
Location: Anywhere in Country At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you...
Remote WorkAirport Customer Service Supervisor - HSV UA
- Huntsville, AL (15 miles from Madison, AL)
- 6 days ago
- Huntsville, AL (15 miles from Madison, AL)
- 6 days ago
General information Job Title Airport Customer Service Supervisor - HSV UA Date Monday, April 28, 2025 Entity Unifi Aviation, LLC State Alabama City Huntsville Base Pay Rate: $ 19.50 Full/Part...
A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. This...
Retail - PT Customer Service Manager (Nights/Weekends)
- Madison, AL
- 9 days ago
- Madison, AL
- 9 days ago
Retail - PT Customer Service Manager (Nights/Weekends) Michaels Stores - 3.4 Madison, AL Job Details Part-time Estimated: $25.9K - $35.5K a year 1 day ago Benefits Health insurance Dental insurance...
Commercial Lines Client Service Manager
- Huntsville, AL (15 miles from Madison, AL)
- 12 days ago
- Huntsville, AL (15 miles from Madison, AL)
- 12 days ago
Commercial Lines Client Service Manager Higginbotham - 3.7 Huntsville, AL Job Details Full-time Estimated: $49.3K - $69.2K a year 1 day ago Qualifications Microsoft PowerPoint Microsoft Word...
- Huntsville, AL (15 miles from Madison, AL)
- 15 days ago
- Huntsville, AL (15 miles from Madison, AL)
- 15 days ago
The Customer Service Manager reports to the Division Marketing Manager and supervises related customer service personnel....
Customer Service Lead - Part-Time
- Huntsville, AL (15 miles from Madison, AL)
- 17 days ago
- Huntsville, AL (15 miles from Madison, AL)
- 17 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
- Decatur, AL (11 miles from Madison, AL)
- 19 days ago
- Decatur, AL (11 miles from Madison, AL)
- 19 days ago
Compensation Details: $47000 - $52000 Job Description: Who we are Jackson Plumbing, Heating, Cooling, Electric & Septic is now an Ace Hardware Company. At Ace Hardware Home Services, we are...
- Huntsville, AL (15 miles from Madison, AL)
- 23 days ago
- Huntsville, AL (15 miles from Madison, AL)
- 23 days ago
POSITION SUMMARY: The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste...
IT Customer Relationship Manager
- Huntsville, AL (15 miles from Madison, AL)
- 25 days ago
- Huntsville, AL (15 miles from Madison, AL)
- 25 days ago
IT Customer Relationship Manager Engineering Specialist Step 1 Redstone Arsenal Huntsville, AL HX5 is an award-winning provider of engineering, research and development, and technical services to...
Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ). Job Description : Summary The Customer Service Coordinator will support the shop management process through timely...
Customer Service Administrator 1
- Huntsville, AL (15 miles from Madison, AL)
- 45+ days ago
- Huntsville, AL (15 miles from Madison, AL)
- 45+ days ago
As a Customer Service Administrator 1, you will be responsible for general clerical duties that assist in the operational function of the Service Center. Perform a variety of functions that may...
Demographic Data for Madison, AL
Moving to Madison, AL? Find some basic demographic data about Madison, AL below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Madison, AL
Highest Education Level
Customer Service Managers in Madison, AL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Resolution
- Cash Management
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Driving
- Punctual
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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