Customer Service Manager Jobs in Hoover, AL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Floor & Decor
- Homewood, AL (3 miles from Hoover, AL)
- 2 days ago
- Homewood, AL (3 miles from Hoover, AL)
- 2 days ago
PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, performing basic cash office functions, and providing every customer with an...
In PersonClient Service Manager (Captives)
- Marsh & McLennan Companies, Inc.
- Birmingham, AL (6 miles from Hoover, AL)
- 4 days ago
- Birmingham, AL (6 miles from Hoover, AL)
- 4 days ago
We are seeking a talented individual to join our Captives team at Marsh as a Client Service Manager. This role can be based in any US office location. This position is responsible for the daily...
Hybrid- McDonalds
- Hueytown, AL (18 miles from Hoover, AL)
- 14 days ago
- Hueytown, AL (18 miles from Hoover, AL)
- 14 days ago
If you're a dedicated team player with a desire to start your career with an awesome company, apply today!!!! Benefits of working as a McDonald's Team Member: Flexible Scheduling Training and...
In PersonPart Time Customer Service Manager
- Michaels Stores
- Birmingham, AL (6 miles from Hoover, AL)
- 24 days ago
- Birmingham, AL (6 miles from Hoover, AL)
- 24 days ago
Store - BIRM-BROOK HIGHLAND, AL Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
In Person Part Time- Penske Truck Leasing
- Birmingham, AL (6 miles from Hoover, AL)
- 30+ days ago
- Birmingham, AL (6 miles from Hoover, AL)
- 30+ days ago
Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop...
In PersonSupervisor of Customer Service
- Graybar Electric Company, Inc.
- Birmingham, AL (6 miles from Hoover, AL)
- 30+ days ago
- Birmingham, AL (6 miles from Hoover, AL)
- 30+ days ago
Make a difference. As a Supervisor Customer Service, you will oversee a team to ensure our customers are receiving the best service possible. In this role you will: Supervise a customer service...
In PersonSupervisor of Customer Service
- Graybar
- Birmingham, AL (6 miles from Hoover, AL)
- 30+ days ago
- Birmingham, AL (6 miles from Hoover, AL)
- 30+ days ago
Make a difference. As a Supervisor Customer Service, you will oversee a team to ensure our customers are receiving the best service possible. In this role you will: Supervise a customer service...
In Person- Michaels Stores
- Birmingham, AL (6 miles from Hoover, AL)
- 45+ days ago
- Birmingham, AL (6 miles from Hoover, AL)
- 45+ days ago
Store - Birmingham, AL Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In PersonFull-Time Customer Service Supervisor
- Kohls Illinois, Inc.
- Hoover, AL
- 60+ days ago
- Hoover, AL
- 60+ days ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
In Person Full Time- Million Air
- Birmingham, AL (6 miles from Hoover, AL)
- 60+ days ago
- Birmingham, AL (6 miles from Hoover, AL)
- 60+ days ago
Objective The customer service manager is responsible for creating and leading a customer service team focused on providing exceptional service for all internal and external customers....
In Person- Arthur J Gallagher & Co.
- Homewood, AL (3 miles from Hoover, AL)
- 90+ days ago
- Homewood, AL (3 miles from Hoover, AL)
- 90+ days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our...
Hybrid- Whole Foods
- Birmingham, AL (6 miles from Hoover, AL)
- 90+ days ago
- Birmingham, AL (6 miles from Hoover, AL)
- 90+ days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
In PersonStore - CHLT-RIVERGATE, NCDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Full TimeDemographic Data for Hoover, AL
Moving to Hoover, AL? Find some basic demographic data about Hoover, AL below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Hoover, AL
Highest Education Level
Customer Service Managers in Hoover, AL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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