Customer Service Manager Jobs in Decatur, AL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Compensation Details: $47000 - $52000 Job Description: Who we are Jackson Plumbing, Heating, Cooling, Electric & Septic is now an Ace Hardware Company. Ace Hardware has been serving neighbors...
- Madison, AL (11 miles from Decatur, AL)
- 7 days ago
- Madison, AL (11 miles from Decatur, AL)
- 7 days ago
A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. This...
Retail - PT Customer Service Manager (Nights/Weekends)
- Madison, AL (11 miles from Decatur, AL)
- 9 days ago
- Madison, AL (11 miles from Decatur, AL)
- 9 days ago
Retail - PT Customer Service Manager (Nights/Weekends) Michaels Stores - 3.4 Madison, AL Job Details Part-time Estimated: $25.9K - $35.5K a year 1 day ago Benefits Health insurance Dental insurance...
Compensation Details: $47000 - $52000 Job Description: Who we are Jackson Plumbing, Heating, Cooling, Electric & Septic is now an Ace Hardware Company. At Ace Hardware Home Services, we are...
- Madison, AL (11 miles from Decatur, AL)
- 45+ days ago
- Madison, AL (11 miles from Decatur, AL)
- 45+ days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ). Job Description : Summary The Customer Service Coordinator will support the shop management process through timely...
Customer Service Administrator 1
- Madison, AL (11 miles from Decatur, AL)
- 45+ days ago
- Madison, AL (11 miles from Decatur, AL)
- 45+ days ago
As a Customer Service Administrator 1, you will be responsible for general clerical duties that assist in the operational function of the Service Center. Perform a variety of functions that may...
Demographic Data for Decatur, AL
Moving to Decatur, AL? Find some basic demographic data about Decatur, AL below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Decatur, AL
Highest Education Level
Customer Service Managers in Decatur, AL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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