Customer Service Manager Jobs in Birmingham, AL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Some of the key responsibilities include: Ascertaining customers' needs and working on a 'One Call Resolution'; Executing on all team and individual objectives/ targets Excellent communication skills...
FY26 US Seasonal Tax-Private Client Services Manager
- Birmingham, AL
- 7 days ago
- Birmingham, AL
- 7 days ago
Location: Anywhere in Country At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you...
Remote WorkUS Seasonal Tax-Financial Services Organization- Private Client Services-Manager
- Birmingham, AL
- 7 days ago
- Birmingham, AL
- 7 days ago
Location: Anywhere in Country At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you...
Remote WorkNights And Weekend Customer Service Mgr
- Trussville, AL (15 miles from Birmingham, AL)
- 7 days ago
- Trussville, AL (15 miles from Birmingham, AL)
- 7 days ago
Store - BIRM-TRUSSVILLE, AL Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
- Hueytown, AL (17 miles from Birmingham, AL)
- 7 days ago
- Hueytown, AL (17 miles from Birmingham, AL)
- 7 days ago
If you're a dedicated team player with a desire to start your career with an awesome company, apply today!!!! Benefits of working as a McDonald's Team Member: + Flexible Scheduling + Training and...
FT Customer Experience Manager
- Hoover, AL (6 miles from Birmingham, AL)
- 16 days ago
- Hoover, AL (6 miles from Birmingham, AL)
- 16 days ago
Store - CHLT-RIVERGATE, NCDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
E-Commerce Customer Service Manager
- Mountain Brook, AL (4 miles from Birmingham, AL)
- 18 days ago
- Mountain Brook, AL (4 miles from Birmingham, AL)
- 18 days ago
We are assisting a client with an E-Commerce Customer Service Manager specializing in delivering top-notch products and seamless online experiences to their customers....
Commercial Insurance Client Service Manager
- Gardendale, AL (13 miles from Birmingham, AL)
- 22 days ago
- Gardendale, AL (13 miles from Birmingham, AL)
- 22 days ago
Higginbotham, a privately held, independent insurance and financial services firm that ranks within the top 20 nationwide, has an immediate opening for a Commercial Insurance Client Service...
Retail Customer Service Supervisor
- Bessemer, AL (11 miles from Birmingham, AL)
- 30+ days ago
- Bessemer, AL (11 miles from Birmingham, AL)
- 30+ days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Store - BIRM-TRUSSVILLE, AL Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
- Trussville, AL (15 miles from Birmingham, AL)
- 30+ days ago
- Trussville, AL (15 miles from Birmingham, AL)
- 30+ days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Birmingham, AL
- 45+ days ago
- Birmingham, AL
- 45+ days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Birmingham, AL
- 45+ days ago
- Birmingham, AL
- 45+ days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Store - BIRM-TRUSSVILLE, AL Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Demographic Data for Birmingham, AL
Moving to Birmingham, AL? Find some basic demographic data about Birmingham, AL below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Birmingham, AL
Highest Education Level
Customer Service Managers in Birmingham, AL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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