Customer Service Representative Jobs in Birmingham, AL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
it's what's inside that counts _______________________________ There's more to CMC than our products and the buildings, structures, and roads they go into. At CMC, it's the people inside our...
This FULL-TIME position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their...
Customer Service Rep(05381) - 7201 Aaron Aronove Dr.
- Fairfield, AL (7 miles from Birmingham, AL)
- 3 hours ago
- Fairfield, AL (7 miles from Birmingham, AL)
- 3 hours ago
Company Description Job Description Answer Customers phone calls, help making pizzas, cleaning. Must be able to work on Weekend Qualifications Additional Information
Customer Service Rep(05395) - 1715 Hwy 78 Suite C
- Dora, AL (19 miles from Birmingham, AL)
- 3 hours ago
- Dora, AL (19 miles from Birmingham, AL)
- 3 hours ago
Company Description Job Description We are seeking a dedicated Customer Service Representative to join our team in Dora, United States....
Customer Advocate and Technical Product Expert
- Hoover, AL (6 miles from Birmingham, AL)
- 4 hours ago
- Hoover, AL (6 miles from Birmingham, AL)
- 4 hours ago
The Customer Advocate and Technical Product Expert will serve as the focal point for order taking and processing ensuring internal and external customers receive prompt, courteous, and quality service...
Customer Service Representative
- Hueytown, AL (17 miles from Birmingham, AL)
- 1 day ago
- Hueytown, AL (17 miles from Birmingham, AL)
- 1 day ago
QCHI / LendNation is an Equal Opportunity Employer Customer Service Representative...
Sales & Customer Service Associate
- Hoover, AL (6 miles from Birmingham, AL)
- 1 day ago
- Hoover, AL (6 miles from Birmingham, AL)
- 1 day ago
Overview Where Better Careers Begin!Massage Envy Hoover Do you have a passion for helping others? At the Massage Envy franchise, we support and inspire you to be your best while we work together...
Customer Service Representative
- Birmingham, AL (3 miles from Birmingham, AL)
- 1 day ago
- Birmingham, AL (3 miles from Birmingham, AL)
- 1 day ago
it's what's inside that counts _______________________________ Theres more to CMC than our products and the buildings, structures, and roads they go into. At CMC, its the people inside our...
Byram Healthcare Customer Service Representative
- Birmingham, AL
- 2 days ago
- Birmingham, AL
- 2 days ago
center experience preferred KNOWLEDGE, SKILLS AND ABILIITES Excellent written and verbal communication skills Proficient with MS Office and the ability to navigate multiple platforms Ability to learn...
Customer Service Representative
- Bessemer, AL (11 miles from Birmingham, AL)
- 3 days ago
- Bessemer, AL (11 miles from Birmingham, AL)
- 3 days ago
service representatives....
Zone Store Customer Service Specialist
- Gardendale, AL (13 miles from Birmingham, AL)
- 3 days ago
- Gardendale, AL (13 miles from Birmingham, AL)
- 3 days ago
This FULL-TIME position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their...
Overview Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be...
The Industrial Inside Sales/Customer Service Representative will maintain accounts and conduct day to day activities to keep account customers satisfied....
Treasury Management Client Service Specialist I
- Hoover, AL (6 miles from Birmingham, AL)
- 5 days ago
- Hoover, AL (6 miles from Birmingham, AL)
- 5 days ago
What The Role Is: The TM Client Service Specialist will be responsible for delivering an exceptional client experience. This position will be responsible for handling all Treasury Management...
Customer Service Representative **Job Type:** Full-time **Location:** Birmingham, Alabama **Salary:** $25 to $26 per hour **Job Overview:** Iron City Premier Realty is seeking a Customer Service Representative...
Demographic Data for Birmingham, AL
Moving to Birmingham, AL? Find some basic demographic data about Birmingham, AL below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Birmingham, AL
Highest Education Level
Customer Service Representatives in Birmingham, AL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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