Customer Service Analyst Jobs in Keller, TX
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
Associate IT Client Support Analyst
- Coppell, TX (15 miles from Keller, TX)
- 3 days ago
- Coppell, TX (15 miles from Keller, TX)
- 3 days ago
Description Introduction Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As an Associate IT Client Support Analyst with Parallon you can be a...
Remote WorkTechnical Consultant-Customer Service Management (CSM) Certification
- Addison, TX (24 miles from Keller, TX)
- 4 days ago
- Addison, TX (24 miles from Keller, TX)
- 4 days ago
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow...
Customer Support Analyst (TX) (7717)
- Haslet, TX (8 miles from Keller, TX)
- 7 days ago
- Haslet, TX (8 miles from Keller, TX)
- 7 days ago
About the Role The Customer Support Analyst will provide excellent customer service to Ariat retailers, sales representatives, internal and external customers. Support and communicate with sales...
Sales Consultant - Customer Service
- Denton, TX (20 miles from Keller, TX)
- 19 days ago
- Denton, TX (20 miles from Keller, TX)
- 19 days ago
6095 - Denton - 4200 S I-35E, Denton, Texas, 76210 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic experience for our...
Demographic Data for Keller, TX
Moving to Keller, TX? Find some basic demographic data about Keller, TX below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Keller, TX
Highest Education Level
Customer Service Analysts in Keller, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Call Center Experience
- Escalation Management
- Customer Service Management
- Zendesk
- Customer Success
- Order Entry
- Customer Support
- Order Processing
- Printing
- Client Services
- Resolution
- Retail Sales
- Customer Satisfaction
- Patient Care
- Scheduling Appointments
- Calendar Management
- General Repair
- Technical Support
- Scanning
- Energetic
- Customer Relations
- Referrals
- Billing
- Administrative Skills
- Interviewing
- Finance
- Retail
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Auditing
- Punctual
- Events
- Collaboration
- Documentation
- Filing
- Sales
- Reporting
- Microsoft PowerPoint
- Inventory Management
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Analyst Related Career Advice Articles
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Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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