Customer Service Analyst Jobs in Colleyville, TX
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
Technical Consultant-Customer Service Management (CSM) Certification
- Addison, TX (18 miles from Colleyville, TX)
- 26 days ago
- Addison, TX (18 miles from Colleyville, TX)
- 26 days ago
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow...
Customer Satisfaction Analyst - Escalations
- Dallas, TX (21 miles from Colleyville, TX)
- 26 days ago
- Dallas, TX (21 miles from Colleyville, TX)
- 26 days ago
Requisition I D : 889705 Position : Full-Time Total Rewards: Benefits/Incentive Information If youve worn a pair of glasses, weve already met. We are a global leader in the design, manufacture,...
Customer Satisfaction Analyst - Turn Time
- Dallas, TX (21 miles from Colleyville, TX)
- 26 days ago
- Dallas, TX (21 miles from Colleyville, TX)
- 26 days ago
Requisition I D : 889704 Position : Full-Time Total Rewards: Benefits/Incentive Information If youve worn a pair of glasses, weve already met. We are a global leader in the design, manufacture,...
Customer Support Analyst (TX) (7717)
- Haslet, TX (15 miles from Colleyville, TX)
- 29 days ago
- Haslet, TX (15 miles from Colleyville, TX)
- 29 days ago
You'll Make a Difference By Providing courteous and professional service to internal and external customers....
Demographic Data for Colleyville, TX
Moving to Colleyville, TX? Find some basic demographic data about Colleyville, TX below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Colleyville, TX
Highest Education Level
Customer Service Analysts in Colleyville, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Application Support
- CompTIA Network+
- Inbound
- Escalation Management
- Customer Success
- Customer Support
- Printing
- Resolution
- Retail Sales
- Spreadsheets
- Customer Satisfaction
- Inbound/Outbound Calling
- Scheduling Appointments
- General Repair
- Energetic
- Technical Support
- Scanning
- Billing
- General Office Duties
- Administrative Skills
- Telephone Skills
- Retail
- Finance
- High School Diploma
- Customer Relationship Management
- Auditing
- Conflict Resolution
- Punctual
- Investigation
- Microsoft Outlook
- Verbal Communication
- Documentation
- Filing
- Inventory Management
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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