Customer Service Analyst Jobs in Green Brook, NJ
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
Lead Client Support Analyst (Hybrid)
- Newark, NJ (18 miles from Green Brook, NJ)
- 2 days ago
- Newark, NJ (18 miles from Green Brook, NJ)
- 2 days ago
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career, while helping others along the way, come join...
Insurance Consultant - Customer Service
- Florham Park, NJ (12 miles from Green Brook, NJ)
- 9 days ago
- Florham Park, NJ (12 miles from Green Brook, NJ)
- 9 days ago
ADP is hiring an Insurance Consultant. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning...
Client Service Analyst Level 3
- Parsippany, NJ (18 miles from Green Brook, NJ)
- 24 days ago
- Parsippany, NJ (18 miles from Green Brook, NJ)
- 24 days ago
Job Overview Under broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or...
Demographic Data for Green Brook, NJ
Moving to Green Brook, NJ? Find some basic demographic data about Green Brook, NJ below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Green Brook, NJ
Highest Education Level
Customer Service Analysts in Green Brook, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Help Desk Support
- MacOS
- One Call Resolution
- Call Center Experience
- Escalation Management
- Customer Service Management
- Zendesk
- Order Entry
- Customer Success
- Customer Support
- Printing
- Client Services
- Resolution
- Retail Sales
- Customer Satisfaction
- Scheduling Appointments
- General Repair
- Energetic
- Technical Support
- Customer Relations
- Scanning
- Administrative Skills
- Billing
- Finance
- High School Diploma
- Retail
- Process Improvement
- Conflict Resolution
- Troubleshooting
- Punctual
- Written Communication
- Investigation
- Auditing
- Flexibility
- Documentation
- Collaboration
- Data Analysis
- Filing
- Reporting
- Bachelor's Degree
- Inventory Management
- Sales
- Microsoft PowerPoint
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Analyst Related Career Advice Articles
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