Customer Service Analyst Jobs in Conyers, GA
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
Technical Customer Support Analyst
- Duluth, GA (20 miles from Conyers, GA)
- 4 hours ago
- Duluth, GA (20 miles from Conyers, GA)
- 4 hours ago
About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our insurance vertical, we provide customers with solutions and decision tools that combine...
- Atlanta, GA (21 miles from Conyers, GA)
- 1 day ago
- Atlanta, GA (21 miles from Conyers, GA)
- 1 day ago
Support Center Analyst Job Employer Name:SpiderID: 13922483 Location: Atlanta, GeorgiaDate Posted: 1/9/2025 Wage: NegotiableCategory: Information Technology Job Code: 1327 Job Description: Support...
Customer Success Analyst (Staffing Vertical)
- Atlanta, GA (21 miles from Conyers, GA)
- 3 days ago
- Atlanta, GA (21 miles from Conyers, GA)
- 3 days ago
At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage - our team members. Operating with empathy and compassion,...
Remote WorkCustomer Success Analyst (Retail Vertical)
- Atlanta, GA (21 miles from Conyers, GA)
- 3 days ago
- Atlanta, GA (21 miles from Conyers, GA)
- 3 days ago
At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage - our team members. Operating with empathy and compassion,...
Remote Work- Lawrenceville, GA (16 miles from Conyers, GA)
- 5 days ago
- Lawrenceville, GA (16 miles from Conyers, GA)
- 5 days ago
Job TitleCustomer Support Analyst Job DescriptionTo identify customer needs and resolve technical issues regarding Sage's products and services, demonstrating strong problem-solving capabilities...
Demographic Data for Conyers, GA
Moving to Conyers, GA? Find some basic demographic data about Conyers, GA below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Conyers, GA
Highest Education Level
Customer Service Analysts in Conyers, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Help Desk Support
- Call Monitoring
- Call Center Experience
- Inbound
- Escalation Management
- Customer Success
- Customer Support
- Client Services
- Printing
- Resolution
- Retail Sales
- Spreadsheets
- Customer Satisfaction
- Scheduling Appointments
- Inbound/Outbound Calling
- General Repair
- Energetic
- Technical Support
- Scanning
- Billing
- General Office Duties
- Administrative Skills
- Retail
- Finance
- Telephone Skills
- High School Diploma
- Troubleshooting
- Customer Relationship Management
- Auditing
- Punctual
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Verbal Communication
- Documentation
- Collaboration
- Filing
- Inventory Management
- Microsoft PowerPoint
- Bachelor's Degree
- Microsoft Office
- Problem Solving
- Sales
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Analyst Related Career Advice Articles
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