Call Center Representative Jobs in Germantown, WI
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
ULINE- Call Center Representative
- Waukesha, WI (14 miles from Germantown, WI)
- 5 days ago
- Waukesha, WI (14 miles from Germantown, WI)
- 5 days ago
Customer Service Representative - Overnights Pay from $26 to $33 per hour with significant growth and earning potential! Includes $4 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI...
3rd Shift Call Center Representative
- Milwaukee, WI (17 miles from Germantown, WI)
- 15 days ago
- Milwaukee, WI (17 miles from Germantown, WI)
- 15 days ago
JOB REQUIREMENTS: PS Companies is working with a government entity to find a temporary 3rd Shift Call Center Representative....
- Milwaukee, WI (17 miles from Germantown, WI)
- 18 days ago
- Milwaukee, WI (17 miles from Germantown, WI)
- 18 days ago
Learn more at: www.equiniti.com/us Role Summary The Call Center Representative is a vital member of our Customer Care team, responsible for taking incoming phone inquiries and providing assistance to...
Client Support Specialist (Legal)
- Milwaukee, WI (17 miles from Germantown, WI)
- 18 days ago
- Milwaukee, WI (17 miles from Germantown, WI)
- 18 days ago
Company Description Expert Institute is the nation's leading expert consulting and insights platform, helping plaintiff firms win more cases and increase their profitability. Established in 2010,...
Contact Center Representative Bilingual
- Milwaukee, WI (17 miles from Germantown, WI)
- 25 days ago
- Milwaukee, WI (17 miles from Germantown, WI)
- 25 days ago
JOB REQUIREMENTS: Contact Center Representative - Bilingual/Spanish -Starting at \$20-\$25/hr plus incentive LinkedIn Twitter Email MessageShare Job Location 4230 W Oklahoma Ave, Milwaukee,...
- Milwaukee, WI (17 miles from Germantown, WI)
- 25 days ago
- Milwaukee, WI (17 miles from Germantown, WI)
- 25 days ago
Help us change lives At Exact Sciences, we're helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident...
Customer Service Representative - Bilingual
- Cudahy, WI (23 miles from Germantown, WI)
- 26 days ago
- Cudahy, WI (23 miles from Germantown, WI)
- 26 days ago
Bilingual Customer Service Representative Pay from $23 to $28 pe r hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Customer Service is the...
ULINE- Customer Service Representative
- Big Bend, WI (24 miles from Germantown, WI)
- 26 days ago
- Big Bend, WI (24 miles from Germantown, WI)
- 26 days ago
Customer Service Representative - Overnights Pay from $26 to $33 per hour with significant growth and earning potential! Includes $4 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI...
Customer Service Representative - Overnights
- Muskego, WI (24 miles from Germantown, WI)
- 26 days ago
- Muskego, WI (24 miles from Germantown, WI)
- 26 days ago
Customer Service Representative - Overnights Pay from $26 to $33 per hour with significant growth and earning potential! Includes $4 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI...
- Milwaukee, WI (17 miles from Germantown, WI)
- 30+ days ago
- Milwaukee, WI (17 miles from Germantown, WI)
- 30+ days ago
JOB REQUIREMENTS: Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through...
Call Center Representative- Part Time
- Wauwatosa, WI (13 miles from Germantown, WI)
- 45+ days ago
- Wauwatosa, WI (13 miles from Germantown, WI)
- 45+ days ago
Call Center Representative- Part Time Penzeys Spices - 3.8 Wauwatosa, WI Job Details Part-time $15.75 an hour 23 hours ago Benefits Employee discount Qualifications Driver's License Computer skills...
Contact Center Representative - Part Time, West Bend-Downtown
- Waukesha, WI (14 miles from Germantown, WI)
- 45+ days ago
- Waukesha, WI (14 miles from Germantown, WI)
- 45+ days ago
Contact Center Representative - West Bend Downtown Office Job Description Westbury Bank has an opening for a full-time Contact Center Representative. This position is part of a team that builds...
Demographic Data for Germantown, WI
Moving to Germantown, WI? Find some basic demographic data about Germantown, WI below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Germantown, WI
Highest Education Level
Call Center Representatives in Germantown, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »