Call Center Representative Jobs in Spokane Valley, WA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Lead Member Contact Center Representative
- Gesa Credit Union
- Spokane, WA (14 miles from Spokane Valley, WA)
- 1 hour ago
- Spokane, WA (14 miles from Spokane Valley, WA)
- 1 hour ago
Take a leap and join our team! At Gesa, we believe in the power of our people. Coming from all walks of life, our team members' individual stories and unique experiences are our most valuable...
In Person- Fiserv Inc
- Liberty Lake, WA (2 miles from Spokane Valley, WA)
- 14 days ago
- Liberty Lake, WA (2 miles from Spokane Valley, WA)
- 14 days ago
Calling all innovators find your future at Fiserv. Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial...
In PersonRemote Call Center Representative for AAA Washington
- AAA Washington
- Spokane, WA (14 miles from Spokane Valley, WA)
- 24 days ago
- Spokane, WA (14 miles from Spokane Valley, WA)
- 24 days ago
Remote Call Center Representative for AAA Washington AAA Washington compensation: Hiring range is $18.78-$21.58 per hour. employment type: experience level: entry level job title: Customer Service Representative...
Remote- Prism Vision Group
- Spokane, WA (14 miles from Spokane Valley, WA)
- 30+ days ago
- Spokane, WA (14 miles from Spokane Valley, WA)
- 30+ days ago
This role is located at Spokane Eye Clinic, Spokane, WA, which is part of Prism Vision Group Compensation Range: $18-$33.08/hr (Dependent on Experience) The Call Center Representative's...
In PersonMember Contact Center Agent -North Idaho
- Idaho Central Credit Union
- Coeur d Alene, ID (21 miles from Spokane Valley, WA)
- 45+ days ago
- Coeur d Alene, ID (21 miles from Spokane Valley, WA)
- 45+ days ago
Do you enjoy talking to people and helping them solve problems? Do you enjoy setting and reaching challenging goals? Do you love learning how to solve new puzzles? If so, you could be the perfect...
In PersonHealthcare Call Center Representative
- Kinwell
- Spokane, WA (14 miles from Spokane Valley, WA)
- 90+ days ago
- Spokane, WA (14 miles from Spokane Valley, WA)
- 90+ days ago
The Healthcare Call Center Representative is a key point of contact for Kinwell's new and existing patients....
In PersonDemographic Data for Spokane Valley, WA
Moving to Spokane Valley, WA? Find some basic demographic data about Spokane Valley, WA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Spokane Valley, WA
Highest Education Level
Call Center Representatives in Spokane Valley, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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