Call Center Representative Jobs in Everett, WA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
The role of the Call Center Specialist is to provide support to customers and distributors who contact us regarding our clients products. This position on the front lines in resolving customer...
Call Center Representative (Bothell, WA)
- Bothell, WA (16 miles from Everett, WA)
- 14 days ago
- Bothell, WA (16 miles from Everett, WA)
- 14 days ago
Join a team! We are a global diversified pharmaceutical company enriching lives through our relentless drive to deliver better health outcomes. We develop, manufacture and market a range of...
CALL CENTER REPRESENTATIVE - Direct Hire
- Bothell, WA (16 miles from Everett, WA)
- 14 days ago
- Bothell, WA (16 miles from Everett, WA)
- 14 days ago
Company: Kelly Services Location: Bothell, WA Career Level: Associate Industries: Recruitment Agency, Staffing, Job Board Description Join a team! We are a global diversified pharmaceutical...
- Lynnwood, WA (13 miles from Everett, WA)
- 30+ days ago
- Lynnwood, WA (13 miles from Everett, WA)
- 30+ days ago
Call Center Representative Job Details Level Entry Job Location Corporate Office Lynnwood - Lynnwood, WA Position Type Full Time Education Level High School Diploma or equivalent....
Contact Center Representative 1 (NE H Ni Seiu 925 Contact Center)
- Bothell, WA (16 miles from Everett, WA)
- 30+ days ago
- Bothell, WA (16 miles from Everett, WA)
- 30+ days ago
Contact Center Representative 1 (NE H NI SEIU 925 Contact Center) Req #:243813 Department:UW MEDICINE CONTACT CENTER Posting Date:03/18/2025 Closing Info:Open Until Filled Salary:$3,861 - $5,521...
Remote WorkDemographic Data for Everett, WA
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Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Everett, WA
Highest Education Level
Call Center Representatives in Everett, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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