Call Center Representative Jobs in West Valley City, UT
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Inbound Call Center Representative
- Lehi, UT (18 miles from West Valley City, UT)
- 6 days ago
- Lehi, UT (18 miles from West Valley City, UT)
- 6 days ago
Deliver a one-call resolution to our members by becoming an expert in the Pharmacy Benefits Management industry....
Premium Billing Specialist (Call Center)
- Salt Lake City, UT (1 mile from West Valley City, UT)
- 7 days ago
- Salt Lake City, UT (1 mile from West Valley City, UT)
- 7 days ago
Start Date: 9/15 Contract for Open Enrollment Period Professional Summary The Premium Billing Specialist is responsible for delivering exceptional customer service while independently managing...
- Salt Lake City, UT (1 mile from West Valley City, UT)
- 12 days ago
- Salt Lake City, UT (1 mile from West Valley City, UT)
- 12 days ago
center experience preferred, but not required Benefits: Medical Insurance Dental Vision Life insurance Accidental death and dismemberment Short-term and long term Disability Insurance Parental Leave...
Part-Time Call Center Representative (Temp-to-Perm)
- Salt Lake City, UT (1 mile from West Valley City, UT)
- 14 days ago
- Salt Lake City, UT (1 mile from West Valley City, UT)
- 14 days ago
The Patient Engagement Advocate (Call Center Representative) works within a Patient Engagement Center that helps promote overall health and well-being....
Remote WorkMedical Call Center Representative UTAH
- Salt Lake City, UT (1 mile from West Valley City, UT)
- 30+ days ago
- Salt Lake City, UT (1 mile from West Valley City, UT)
- 30+ days ago
IMPORTANT: RemX will never ask for any form of payment prior to or throughout the hiring process. If you have been asked for payment of any kind, please notify us right away. This is illegitimate...
Remote Work- South Jordan, UT (6 miles from West Valley City, UT)
- 45+ days ago
- South Jordan, UT (6 miles from West Valley City, UT)
- 45+ days ago
Email - [email protected] a job alert for this search Call Center Representative South Jordan, UT, United States...
Pharmacy Call Center Technician Req #18192 3540 S 4000 W, West Valley City, UT 84120, USA Job Description Posted Monday, June 16, 2025 at 2:00 AM | Expires Tuesday, June 24, 2025 at 1:59 AM $19.00...
Call Center Representative / Patient Engagement Advocate
- Salt Lake City, UT (1 mile from West Valley City, UT)
- 90+ days ago
- Salt Lake City, UT (1 mile from West Valley City, UT)
- 90+ days ago
The Patient Engagement Advocate (Call Center Representative) works within a Patient Engagement Center that helps promote overall health and well-being....
Remote WorkDemographic Data for West Valley City, UT
Moving to West Valley City, UT? Find some basic demographic data about West Valley City, UT below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in West Valley City, UT
Highest Education Level
Call Center Representatives in West Valley City, UT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Written Communication
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »