Call Center Representative Jobs in Mansfield, TX
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Client Support Specialist - Dallas, TX
- Dallas, TX (24 miles from Mansfield, TX)
- 18 hours ago
- Dallas, TX (24 miles from Mansfield, TX)
- 18 hours ago
Are you Smart, Driven + Pretty Damn Cool? Tangram is looking for extraordinary people to join our industry-leading team that keeps defining the future of interior environments. An inspirational...
Remote Call Center Representative- 2nd Shift
- North Richland Hills, TX (17 miles from Mansfield, TX)
- 1 day ago
- North Richland Hills, TX (17 miles from Mansfield, TX)
- 1 day ago
You will be responding to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation. You will be: Provide...
Call Center Representative/Clinical Recruiter 1
- Irving, TX (20 miles from Mansfield, TX)
- 3 days ago
- Irving, TX (20 miles from Mansfield, TX)
- 3 days ago
Overview Call Center Representative/Clinical Recruiter 1 Imagine your future with us At ALS, we encourage you to dream big....
Financial Contact Center Representative
- Dallas, TX (24 miles from Mansfield, TX)
- 4 days ago
- Dallas, TX (24 miles from Mansfield, TX)
- 4 days ago
LOCATION Dallas, TX JOB TYPE Full-Time & Part-Time PAY TYPES Hourly + Bonus BENEFITS & PERKS LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance,...
Remote 2nd Shift - Call Center Representative
- North Richland Hills, TX (17 miles from Mansfield, TX)
- 4 days ago
- North Richland Hills, TX (17 miles from Mansfield, TX)
- 4 days ago
You will be responding to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation. You will be: Provide...
Remote Work- Fort Worth, TX (15 miles from Mansfield, TX)
- 5 days ago
- Fort Worth, TX (15 miles from Mansfield, TX)
- 5 days ago
center experience Computer literacy English High school diploma or GED Computer skills Grammar Experience Medical terminology Communication skills Entry level Under 1 year Full Job Description Location...
Client Support Specialist-Remote
- Dallas, TX (24 miles from Mansfield, TX)
- 8 days ago
- Dallas, TX (24 miles from Mansfield, TX)
- 8 days ago
Client Support Specialist-Remote Affirmations Dallas, TX, US 2 days ago Quick Job type Full-time Part-time Remote Quick Job description Client Support Specialist - Remote | No Experience Needed |...
Remote Work- Dallas, TX (24 miles from Mansfield, TX)
- 9 days ago
- Dallas, TX (24 miles from Mansfield, TX)
- 9 days ago
Company Description Life at Telvista is pretty awesome! We have a mission to bring our employees the inspiration to create a life they love. For this, we continue to empower our teams to take on...
- Dallas, TX (24 miles from Mansfield, TX)
- 11 days ago
- Dallas, TX (24 miles from Mansfield, TX)
- 11 days ago
Call Center Representative Luxury Bath of Texoma is one of the fastest growing brands in the acrylic bath remodeling industry....
- Dallas, TX (24 miles from Mansfield, TX)
- 12 days ago
- Dallas, TX (24 miles from Mansfield, TX)
- 12 days ago
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
- Dallas, TX (24 miles from Mansfield, TX)
- 12 days ago
- Dallas, TX (24 miles from Mansfield, TX)
- 12 days ago
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Call Center Representative (Flexible Schedule)
- Dallas, TX (24 miles from Mansfield, TX)
- 12 days ago
- Dallas, TX (24 miles from Mansfield, TX)
- 12 days ago
Were expanding our team and looking for motivated Call Center Representatives to join us!...
Call Center Representative (Blended)
- Dallas, TX (24 miles from Mansfield, TX)
- 12 days ago
- Dallas, TX (24 miles from Mansfield, TX)
- 12 days ago
Were seeking enthusiastic Call Center Representatives to support a range of inbound and outbound customer service and sales initiatives....
Contact Center Representative I (Entry-Level)
- Dallas, TX (24 miles from Mansfield, TX)
- 12 days ago
- Dallas, TX (24 miles from Mansfield, TX)
- 12 days ago
Were hiring entry-level Call Center Representatives to support a variety of inbound and outbound customer service and sales campaigns for a diverse range of clients....
- Dallas, TX (24 miles from Mansfield, TX)
- 12 days ago
- Dallas, TX (24 miles from Mansfield, TX)
- 12 days ago
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Demographic Data for Mansfield, TX
Moving to Mansfield, TX? Find some basic demographic data about Mansfield, TX below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Mansfield, TX
Highest Education Level
Call Center Representatives in Mansfield, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Account Management
- Staffing
- Listening
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- English
- Spanish
- Policy Development
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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