Call Center Representative Jobs in Lancaster, TX

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 58 Jobs

Contact Center Representative I (Entry-Level)

Dallas, TX (11 miles from Lancaster, TX)
90+ days ago

Dallas, TX (11 miles from Lancaster, TX)
90+ days ago

We are looking for entry-level call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients....

Contact Center Representative Dallas, TX

Dallas, TX (11 miles from Lancaster, TX)
90+ days ago

Dallas, TX (11 miles from Lancaster, TX)
90+ days ago

LOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus APPLICATION DETAILS: No Resume Required, On-site Interview POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO)...

Call Center Representative (Flexible Schedule)

Dallas, TX (11 miles from Lancaster, TX)
90+ days ago

Dallas, TX (11 miles from Lancaster, TX)
90+ days ago

We are now hiring Call Center Representatives for various shifts to answer inbound calls and support customers through the sales process....

Call Center Representative (Blended)

Dallas, TX (11 miles from Lancaster, TX)
90+ days ago

Dallas, TX (11 miles from Lancaster, TX)
90+ days ago

We are looking for call center representatives to support a variety of inbound and outbound customer service and sales projects....

Blended Contact Center Agent (Inbound & Outbound)

Dallas, TX (11 miles from Lancaster, TX)
90+ days ago

Dallas, TX (11 miles from Lancaster, TX)
90+ days ago

LOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus APPLICATION DETAILS: No Resume Required, On-site Interview POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO)...

Call Center Agent (Days)

Dallas, TX (11 miles from Lancaster, TX)
90+ days ago

Dallas, TX (11 miles from Lancaster, TX)
90+ days ago

LOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus APPLICATION DETAILS: No Resume Required, Entry-Level POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO)...

Blended Call Center Representative (Inbound & Outbound)

Dallas, TX (11 miles from Lancaster, TX)
90+ days ago

Dallas, TX (11 miles from Lancaster, TX)
90+ days ago

We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients....

Call Center Agent Dallas, TX

Dallas, TX (11 miles from Lancaster, TX)
90+ days ago

Dallas, TX (11 miles from Lancaster, TX)
90+ days ago

LOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus APPLICATION DETAILS: No Resume Required, Entry-Level POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO)...

Call Center Agent (Evenings)

Dallas, TX (11 miles from Lancaster, TX)
90+ days ago

Dallas, TX (11 miles from Lancaster, TX)
90+ days ago

LOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus APPLICATION DETAILS: No Resume Required, Entry-Level POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO)...

Call Center Agent (Weekends)

Dallas, TX (11 miles from Lancaster, TX)
90+ days ago

Dallas, TX (11 miles from Lancaster, TX)
90+ days ago

LOCATION: Dallas, TX JOB TYPE: Part-Time PAY TYPES: Hourly + Bonus APPLICATION DETAILS: No Resume Required, Entry-Level POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO)...

Call Center Representative (Full-Time & Part-Time)

Dallas, TX (11 miles from Lancaster, TX)
90+ days ago

Dallas, TX (11 miles from Lancaster, TX)
90+ days ago

We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients....

Client Support Specialist

Dallas, TX (11 miles from Lancaster, TX)
1 day ago

Dallas, TX (11 miles from Lancaster, TX)
1 day ago

About the Role: Grade Level (for internal use): 08 About the Role: The Team: The WSO Service Delivery Management team is the primary point of contact for our clients. We ensure that all of our...

Call Center Specialist PRN

Dallas, TX (11 miles from Lancaster, TX)
1 day ago

Dallas, TX (11 miles from Lancaster, TX)
1 day ago

Responsibilities Behavioral Health Connections, Inc. is a provider of patient-focused, comprehensive mental health services. We offer mental health evaluations to children, adolescents, adults and...

Process Associate - Fraud Call Center Agent - Remote USA

Richardson, TX (23 miles from Lancaster, TX)
1 day ago

Richardson, TX (23 miles from Lancaster, TX)
1 day ago

Position: FCS FO Call Center Agent Location: Remote Ready to shape the future of work? At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries,...

Remote Work

Call Center Specialist - Work From Home

Balch Springs, TX (10 miles from Lancaster, TX)
3 days ago

Balch Springs, TX (10 miles from Lancaster, TX)
3 days ago

FT Call Center Specialist - Work From Home [Customer Service / Remote] - Anywhere in U.S. / $21.91 per hour / Medical, dental & vision / 401K / PTO / Multiple positions available - As a Call...

Remote Work

View all 58 jobs

Demographic Data for Lancaster, TX

Moving to Lancaster, TX? Find some basic demographic data about Lancaster, TX below.

Median Age

Average Household Income

Home Value vs Household Income in Lancaster, TX

Local

National

Total Population

44,031

Number of Businesses

507

City Size

Medium

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Lancaster, TX

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Lancaster, TX offer the following education background

High School or GED

33.0%

Bachelor's Degree

25.1%

Associate's Degree

17.1%

Vocational Degree or Certification

14.8%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Lancaster, TX

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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