Call Center Representative Jobs in Killeen, TX
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
LOCATION: Killeen, TX POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend...
In PersonLOCATION: Killeen, TX POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend...
In PersonWe're hiring Call Center Representatives to support dispute recovery efforts by processing account disputes, performing accurate data entry, and delivering exceptional customer service....
In PersonCALL CENTER REPRESENTATIVE (Full-Time & Part-Time)
- MCI Careers
- Killeen, TX
- 1 day ago
- Killeen, TX
- 1 day ago
LOCATION: Killeen, TX POSITION OVERVIEW: CUSTOMER SERVICE REPRESENTATIVE (FULL-TIME & PART-TIME) We are looking for full-time and part-time customer service representatives to support inbound...
In Person Full Time- MCI Military Recruitment
- Fort Cavazos, TX (8 miles from Killeen, TX)
- 1 day ago
- Fort Cavazos, TX (8 miles from Killeen, TX)
- 1 day ago
POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries....
In PersonBILINGUAL SPANISH CALL CENTER REPRESENTATIVE (Full-Time & Part-Time)
- MCI Careers
- Killeen, TX
- 1 day ago
- Killeen, TX
- 1 day ago
LOCATION: Killeen, TX POSITION OVERVIEW: BILINGUAL CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for full-time and part-time bilingual customer...
In Person Full TimeContact Center Representative I (Entry-Level)
- MCI Careers
- Killeen, TX
- 5 days ago
- Killeen, TX
- 5 days ago
Were hiring entry-level Call Center Representatives to support a variety of inbound and outbound customer service and sales campaigns for a diverse range of clients....
In PersonCall Center Representative (Flexible Schedule)
- MCI Careers
- Killeen, TX
- 6 days ago
- Killeen, TX
- 6 days ago
Were expanding our team and looking for motivated Call Center Representatives to join us!...
In PersonBlended Call Center Representative (Inbound & Outbound)
- MCI Careers
- Killeen, TX
- 6 days ago
- Killeen, TX
- 6 days ago
We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients....
In PersonBlended Contact Center Agent (Inbound & Outbound)
- MCI Careers
- Killeen, TX
- 6 days ago
- Killeen, TX
- 6 days ago
LOCATION: Killeen, TX POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend...
In PersonLOCATION: Killeen, TX POSITION OVERVIEW: As a Bilingual Customer Service Representative, you will handle inbound phone interactions with Spanish speaking residential and business customers. You...
In PersonLOCATION: Killeen, TX POSITION OVERVIEW: CALL CENTER AGENT (HIRING IMMEDIATELY) We are looking for call center agents to support inbound and outbound customer service and sales projects for a wide...
In PersonBilingual Call Center Representative (Fluent in Spanish & English)
- MCI Careers
- Killeen, TX
- 9 days ago
- Killeen, TX
- 9 days ago
LOCATION: Killeen, TX POSITION OVERVIEW: BILINGUAL SPANISH SPEAKING CALL CENTER JOB OPENINGS We are looking for bilingual call center representatives to support inbound customer service, help desk,...
In PersonBilingual Spanish Call Center Representative
- MCI Careers
- Killeen, TX
- 11 days ago
- Killeen, TX
- 11 days ago
Were looking for Bilingual Spanish Call Center Representatives who can deliver exceptional customer support in both languages....
In PersonCall Center Customer Service Representative
- MCI Careers
- Killeen, TX
- 11 days ago
- Killeen, TX
- 11 days ago
LOCATION: Killeen, TX POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend...
In PersonDemographic Data for Killeen, TX
Moving to Killeen, TX? Find some basic demographic data about Killeen, TX below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Killeen, TX
Highest Education Level
Call Center Representatives in Killeen, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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