Call Center Representative Jobs in Garland, TX

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 87 Jobs

Contact Center Representative

Richardson, TX (7 miles from Garland, TX)
2 hours ago

Richardson, TX (7 miles from Garland, TX)
2 hours ago

Interface with clients, potential clients and donors phone calls, online chats, text messages and emails as well as perform basic data entry activities for Prestonwood Pregnancy Center ("PPC")....

Call Center Representative (Temporary)

Dallas, TX (14 miles from Garland, TX)
1 day ago

Dallas, TX (14 miles from Garland, TX)
1 day ago

Call Center Representatives handle requests provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts using provided processes....

Remote Work

Call Center Representative

Plano, TX (10 miles from Garland, TX)
1 day ago

Plano, TX (10 miles from Garland, TX)
1 day ago

Description Job Title: Call Center Representative Duration: Long Term Location: Dallas-Fort Worth, TX Due to client requirements this role is only open to USC or GC candidates* Job Summary: Project...

Centralized Sales Representative (call center)

Plano, TX (10 miles from Garland, TX)
1 day ago

Plano, TX (10 miles from Garland, TX)
1 day ago

Position: Centralized Sales Representative (call center) Hours of Work: Full-time, Non-Exempt, On-Site 40 hours a week during Monday - Friday 8:30 AM - 8:00 PM Saturday hours required seasonally...

Call Center Representative/Clinical Recruiter 1

Irving, TX (20 miles from Garland, TX)
2 days ago

Irving, TX (20 miles from Garland, TX)
2 days ago

Overview Call Center Representative/Clinical Recruiter 1 Imagine your future with us At ALS, we encourage you to dream big....

Customer Contact Center Representative - Remote, Eastern/Central

Dallas, TX (14 miles from Garland, TX)
2 days ago

Dallas, TX (14 miles from Garland, TX)
2 days ago

Join the IQVIA team, where diversity and inclusion thrive in a workplace committed to improving patients' lives. We recognize that our employees are crucial to our mission's success and have been...

Remote Work

Contact Center Representative I

Garland, TX
2 days ago

Garland, TX
2 days ago

Minimum Qualifications High School Diploma or GED. 2 years of related customer service or call center experience, or an equivalent combination of education and experience sufficient to successfully...

Financial Contact Center Representative

Dallas, TX (14 miles from Garland, TX)
2 days ago

Dallas, TX (14 miles from Garland, TX)
2 days ago

LOCATION Dallas, TX JOB TYPE Full-Time & Part-Time PAY TYPES Hourly + Bonus BENEFITS & PERKS LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance,...

AXS _Contact Center Representative I

Frisco, TX (21 miles from Garland, TX)
3 days ago

Frisco, TX (21 miles from Garland, TX)
3 days ago

Company Information For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000...

Customer Sales Support Specialist (call center)

Plano, TX (13 miles from Garland, TX)
3 days ago

Plano, TX (13 miles from Garland, TX)
3 days ago

Are you a goal-oriented individual? Are you looking to start your career at an industry-leading consumer finance organization with an award-winning service team that has ample opportunity for...

Bilingual Customer Sales Support Specialist (call center)

Plano, TX (13 miles from Garland, TX)
3 days ago

Plano, TX (13 miles from Garland, TX)
3 days ago

Are you a goal-oriented individual? Are you looking to start your career at an industry-leading consumer finance organization with an award-winning service team that has ample opportunity for...

Client Support Specialist-Remote

Dallas, TX (14 miles from Garland, TX)
6 days ago

Dallas, TX (14 miles from Garland, TX)
6 days ago

Client Support Specialist-Remote Affirmations Dallas, TX, US 2 days ago Quick Job type Full-time Part-time Remote Quick Job description Client Support Specialist - Remote | No Experience Needed |...

Remote Work

Call Center Representative (Part-Time)

Addison, TX (12 miles from Garland, TX)
7 days ago

Addison, TX (12 miles from Garland, TX)
7 days ago

Were looking for enthusiastic and dependable individuals to join our team as Part-Time Call Center Representatives....

Call Center Agent

Dallas, TX (14 miles from Garland, TX)
8 days ago

Dallas, TX (14 miles from Garland, TX)
8 days ago

Company Description Life at Telvista is pretty awesome! We have a mission to bring our employees the inspiration to create a life they love. For this, we continue to empower our teams to take on...

Call Center Representative

Dallas, TX (14 miles from Garland, TX)
9 days ago

Dallas, TX (14 miles from Garland, TX)
9 days ago

Call Center Representative Luxury Bath of Texoma is one of the fastest growing brands in the acrylic bath remodeling industry....

View all 87 jobs

Demographic Data for Garland, TX

Moving to Garland, TX? Find some basic demographic data about Garland, TX below.

Median Age

Average Household Income

Home Value vs Household Income in Garland, TX

Local

National

Total Population

245,469

Number of Businesses

4,025

City Size

Large

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Call Center Training

Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will...

Effective Questioning for Call Handlers

How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited information that might affect service delivery, customer satisfaction and...

Salary for Call Center Representative Jobs in Garland, TX

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Garland, TX offer the following education background

High School or GED

32.8%

Bachelor's Degree

25.1%

Associate's Degree

17.2%

Vocational Degree or Certification

14.9%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Garland, TX

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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